Transmission Whirring Noise

[J440]

Hello Everyone, I'm new to the forum. I purchased my 2020 Ram 1500 Long Horn with the hemi and E torque almost a year ago, love the interior of this truck. It was a replacement for my 2013 Ram which I loved. After a few hundred miles I had to take it into the dealer because of the radio / heater controls were not working. I was told by the dealership I would have to bring it in and the radio would have to be updated and reprogrammed. During this service I had commented that I had noticed a whirring noise that wasn't present when I purchased the truck. It was most noticeable around 750 rpm in any gear including park and neutral with no difference when driving or parked, and could best be described as whirring noise like the old Ford power steering pumps made, very noticable. The dealership diagnosed it as a failing E torque unit and after weeks of waiting on a part they replaced it, they also replaced the idler pulleys and the tensioner. Unfortunately this had no effect on the noise, the dealership suggested I wait and let it get worse so a proper diagnosis could be made. I drove it throughout the summer trying to ignore it. I did find some time to investigate where the noise was coming from, and discovered that most of the noise seemed to be generated inside the transmission. When I placed my hand on the transmission pan you could hear and feel a vibration which was consistent with what I heard inside the truck, the noise varies only with rpm. Now I was told by one dealership that this is "a characteristic of the vehicle" but am very familiar with the 8hp-70 transmission because I had a 2013 Ram with the same transmission It was a incredible transmission, very quiet not like this one. besides who would buy a truck that sounds like a garbage truck when Idling in drive. I was hoping that someone has experienced the same problem, and has some insight into how I should proceed to getting this fixed. I've had it into the dealership 6 times recently due to other electrical problems causing the check engine light to come on, and while they acknowledge the noise they don't seem to have a fix for it. Any ideas would be greatly appreciated.

 

[RamCares]

Hello Everyone, I'm new to the forum. I purchased my 2020 Ram 1500 Long Horn with the hemi and E torque almost a year ago, love the interior of this truck. It was a replacement for my 2013 Ram which I loved. After a few hundred miles I had to take it into the dealer because of the radio / heater controls were not working. I was told by the dealership I would have to bring it in and the radio would have to be updated and reprogrammed. During this service I had commented that I had noticed a whirring noise that wasn't present when I purchased the truck. It was most noticeable around 750 rpm in any gear including park and neutral with no difference when driving or parked, and could best be described as whirring noise like the old Ford power steering pumps made, very noticable. The dealership diagnosed it as a failing E torque unit and after weeks of waiting on a part they replaced it, they also replaced the idler pulleys and the tensioner. Unfortunately this had no effect on the noise, the dealership suggested I wait and let it get worse so a proper diagnosis could be made. I drove it throughout the summer trying to ignore it. I did find some time to investigate where the noise was coming from, and discovered that most of the noise seemed to be generated inside the transmission. When I placed my hand on the transmission pan you could hear and feel a vibration which was consistent with what I heard inside the truck, the noise varies only with rpm. Now I was told by one dealership that this is "a characteristic of the vehicle" but am very familiar with the 8hp-70 transmission because I had a 2013 Ram with the same transmission It was a incredible transmission, very quiet not like this one. besides who would buy a truck that sounds like a garbage truck when Idling in drive. I was hoping that someone has experienced the same problem, and has some insight into how I should proceed to getting this fixed. I've had it into the dealership 6 times recently due to other electrical problems causing the check engine light to come on, and while they acknowledge the noise they don't seem to have a fix for it. Any ideas would be greatly appreciated.

I sincerely apologize for the continued frustration that you have had to endure. Please know that our team here is just a private message away and we are more than willing to get you connected with a specialist who can work alongside both you and your dealer regarding this concern.

Mark
RamCares

 

[Duran]

I sincerely apologize for the continued frustration that you have had to endure. Please know that our team here is just a private message away and we are more than willing to get you connected with a specialist who can work alongside both you and your dealer regarding this concern.

Mark
RamCares

I have q very similiar noise. Very metalic whirling noise . Even in idle. Took it in and the said its normal. I hate that a new truck has to have such an annoying noise

 

[Ppkaprince98]

I haven’t exactly figured out where mine is coming from, but i have a noise (not all the time) its like a whistle when the transmission get to the rpm just before it shifts. Progressively gets louder as rpms increase. Its almost like a turbo desiel with a manual trans sound. Its not real loud but its noticeable.

2020 bighorn etorque with 6k miles

Sent from my iPhone using Tapatalk

 

[RamCares]

I have q very similiar noise. Very metalic whirling noise . Even in idle. Took it in and the said its normal. I hate that a new truck has to have such an annoying noise

If you are willing to obtain a second opinion on this concern, we are more than willing to escalate a case on your behalf for further support through that process.

I haven’t exactly figured out where mine is coming from, but i have a noise (not all the time) its like a whistle when the transmission get to the rpm just before it shifts. Progressively gets louder as rpms increase. Its almost like a turbo desiel with a manual trans sound. Its not real loud but its noticeable.

2020 bighorn etorque with 6k miles

Sent from my iPhone using Tapatalk

Sorry that you are also experiencing this, @Ppkaprince98. We are always a private message away and happy to escalate your situation for further support if you decide to work with a Ram dealer.

Mark
RamCares

 

[J440]

I have q very similiar noise. Very metalic whirling noise . Even in idle. Took it in and the said its normal. I hate that a new truck has to have such an annoying noise

I know how you feel. I've been advised by the dealership and Ram Care to live with it until the problem gets worse, only then will FCA step up and address the issue. I'm not sure what exactly "worse" means, but I'm guessing it's when I can't cover up the noise anymore by wearing earplugs, or the radio volume just won't go up any higher. It's been very frustrating. In my opinion, I believe dealerships have been told by the manufacturers that they are only authorized to fix an issue if the issue prevents the vehicle from being used for its intended purpose or there's a safety problem. If they attempt to perform such a repair at the dealership without authorization, the dealership won't be reimbursed. This seems especially true if the problem exists across many units. If the overall cost to fix the problem across all the units effected is deemed too high by the manufacturer, then the manufacturer simply won't authorize the repair, especially if the problem lies within a high-cost component, such as the transmission. Annoyance just isn't rated very high in the list of costs that manufacturers look at to determine what should be done about a problem, especially if they can justify it by saying the unit still functions, even if it's at a level well below its intended design. It's all about the money. Not about making customers happy. Going to a dealership is like going to a battlefield hospital. If you've been shot, bleeding, and have some missing pieces, you're in the right place. But if you have anything else wrong with you that's not very obvious, you're going to be sent back to the battle with a couple aspirin and a strange look.