Trade in program for Etorque that’s what needs to happen!

[NorthStar]

The Federal Emissions Warranty applies to all 2020 Ram 1500s (or other applicable vehicles) sold in the U.S. regardless of jurisdiction - period.

The 8/80 warranty applies for ALL eTorque systems and IS NOT based upon whether you live in a location that does not does not do testing.

Article 5.1 clearly states the parts in 5.1A are covered under the 3/36 however 5.1B parts are covered up to 8/80 whereas Articles 5.2/6.4 refer to the labor to make your vehicle pass an inspection it has failed provided it was properly maintained (meets the bullets under 5.2).

This may be easier for some to understand than the warranty book: Ram 1500 eTorque Mild Hybrid Technology (chryslerfactoryplans.com)

 

[Jako]

I don't think the big issue is the trucks, I think it's the dealer network. I've never seen such bad reviews for a dealership network than FCAs. It makes sense that almost all brands with FCA dealer networks are near last in pretty much all customer service surveys.

I don't think they were prepared for all the RAMs, Jeeps and Charger/Challengers that were being bought in the last few years, and they are swamped and not handling the work load well. So they allow a simple problem to become a big occurring issue for the owner.

Luckily I do my own minor services, but not in a hurry to have to take it there for something serious. Even my floormat recall, something simple and easy is turning out to be a problem, mainly because no one from service has called me back to confirm an appointment even though parts has it in stock. I've never seen such ineptitude from a service department before. Heck, when I brought it in early for their "express" oil change, they didn't want to do it because they were slammed.

You make many good points. I do believe they are swamped and that creates more problems. I was quoted $545.60 for an engine block heater install ($95.00 if installed with the "build"), that is without tax. I think they have so much work the attitude is "just throw it out there". I also think some things are pushed off as "they all do that", "within specs" or "can not duplicate" do to being "swamped".

Many thanks to the members who keep posting information, particularly solutions and Technical Service Bulletins. All needed ammunition in this day and age when getting "serviced" by the "techs". It was so much easier in the day of "mechanics".

 

[RamCares]

I don't think the big issue is the trucks, I think it's the dealer network. I've never seen such bad reviews for a dealership network than FCAs. It makes sense that almost all brands with FCA dealer networks are near last in pretty much all customer service surveys.

I don't think they were prepared for all the RAMs, Jeeps and Charger/Challengers that were being bought in the last few years, and they are swamped and not handling the work load well. So they allow a simple problem to become a big occurring issue for the owner.

Luckily I do my own minor services, but not in a hurry to have to take it there for something serious. Even my floormat recall, something simple and easy is turning out to be a problem, mainly because no one from service has called me back to confirm an appointment even though parts has it in stock. I've never seen such ineptitude from a service department before. Heck, when I brought it in early for their "express" oil change, they didn't want to do it because they were slammed.

You make many good points. I do believe they are swamped and that creates more problems. I was quoted $545.60 for an engine block heater install ($95.00 if installed with the "build"), that is without tax. I think they have so much work the attitude is "just throw it out there". I also think some things are pushed off as "they all do that", "within specs" or "can not duplicate" do to being "swamped".

Many thanks to the members who keep posting information, particularly solutions and Technical Service Bulletins. All needed ammunition in this day and age when getting "serviced" by the "techs". It was so much easier in the day of "mechanics".

Hi everyone, we certainly regret to hear about the trouble you've faced with your past dealer services. In the future, our team would be happy to escalate a case on your behalf if needed to ensure that your concerns are addressed with the highest of standard. Please let us know if you would like to be connected to a specialist during your future appointment for additional support.

Kathryn
RamCares

 

[Florida Ranger]

How would you like to have a $625,000 Motorhome 1 month old and A/C quit working in the middle of summer in Florida. Yes, even real expensive things break down. I would recommend you try using another Ram Dealer, maybe your dealer is just A bad dealer..

 

[Sweetmeat45]

Does anyone have any insight on when the E-torque motors will be back in stock? I have a 2020 Ram, back in September (3,000 miles) I took it in to have an oil leak fixed and the dealership said that the E-torque motor was grinding and it needed a new one. Between then and early December (7,000 miles) the E-torque motor turned into a loud screeching sound and eventually it froze up and burned the serpentine belt off. Up until it went completely out, I was instructed to keep driving it because the part was not available. Now its been out of commission since December 13, and the part availability date has been changed 3 times since then. Just wondering if anyone knew what was going on with why they cant fix the truck. The dealership and Ram rep haven't been much help so far.

The warranty isn't much help when it doesn't cover a loaner and they won't fix the vehicle.

 

[IvoryHemi]

That's what MAXCare unlimited mileage warranties are for with $0 deductible...

Mopar MaxCare service contract explicitly excludes “hybrid components” from coverage

 

[INVISBLE]

Your 10 year 100k covers the " hybrid" parts.

 

[Funky2me2]

Or just traded the truck in? Many claim to be receiving good trade in $$.
In all honesty, it sounds like he'll find problems in any vehicle

At least he is sharing his experiences to help warn off other potential buyers or prepare them for the manufactures flaws in their products. That is an excellent reason to come to the Forum. Not just be convinced to purchase a product that does not work..

 

[Funky2me2]

Mopar MaxCare service contract explicitly excludes “hybrid components” from coverage

Stuff like this is what eveyone needs to know.. Thanks

 

[Funky2me2]

Your 10 year 100k covers the " hybrid" parts.

Thats good to hear..

 

[Funky2me2]

Well maybe you would like to go without a vehicle oh... and you don’t get a loaner vehicle either. Well you can pay for it and make your vehicle payment that you don’t have for over 2 months. So no it’s not finding an issue in any vehicle; it’s the principal that no one stands behind their product. Oh and let’s see have a family of 6, oh hey no problem I’ll carry my kids to school no problem because our road isn’t part of our township. Just Incase you had an answer for that. And after owning 15 Mopar vehicles and the most expensive one being a sh*t box I think you’d be pissed off as well BowDown!


Sent from my iPhone using Tapatalk

All Very good points.. If they build it and put it on the market they should stand behind their product as long as no obvious abuse was done..

 

[Funky2me2]

I fully understand his pain. We had a Pacifica that was in the shop four times during the first two months of ownership. When it happens to you, it sucks. - period. Nothing can turn you around once you've been screwed by service after service after service. We had the option to go the Lemon Law route but found it easier, with the significant trade in values over the last two months, to trade out of it and never look back. Yes, we lost a little on the deal but money does buy you happiness...if it's a piece of crap that can't be fixed.

As for me and my Ram eTorque, I love the thing as I haven't had a single problem with it. Then again, if given enough trips to the service department without resolution of an issue or a worse situation where numerous issues that keep popping up, I'd be the first to be madder than hell.

Yes I am feeling the pain myself with a Nissan Titan.. a couple of months out of basic warranty.. and the extended does not cover a failed Cat with only 23K on it.. $4000 to replace it is why..

 

[Funky2me2]

I came to this forum prior to trading in my 2016 Nissan for a Ram.. to see what the experiences of Ram truck owners.. Seemed obvious to me I should avoid the Etorque system unless I can see the warranty on it and the CAT.. I will not be purchasing a Diesel ever again no matter who makes it unless they get rid of the DEF and//or have a lifetime warranty on all those systems for as long as you own the truck..

 

[IvoryHemi]

Your 10 year 100k covers the " hybrid" parts.

MaxCare doesn’t offer 10 year coverage

 

[BowDown]

At least he is sharing his experiences to help warn off other potential buyers or prepare them for the manufactures flaws in their products. That is an excellent reason to come to the Forum. Not just be convinced to purchase a product that does not work..

Any potential buyer not educated enough to understand things happen to all makes and warned off from Ram by these comments wasn't seriously looking at a Ram. No way one persons comments should have that much of an impact on your buying decision. He's one person that had an issue out of millions that do not so his voice/opinion is what you'd use as a metric to buy or not buy a vehicle? Good luck with that logic

 

[SpeedyV]

Mopar MaxCare service contract explicitly excludes “hybrid components” from coverage

But the 8 year / 80K emissions warranty covers it (where applicable).

 

[BowDown]

I came to this forum prior to trading in my 2016 Nissan for a Ram.. to see what the experiences of Ram truck owners.. Seemed obvious to me I should avoid the Etorque system unless I can see the warranty on it and the CAT.. I will not be purchasing a Diesel ever again no matter who makes it unless they get rid of the DEF and//or have a lifetime warranty on all those systems for as long as you own the truck..

Yes I am feeling the pain myself with a Nissan Titan.. a couple of months out of basic warranty.. and the extended does not cover a failed Cat with only 23K on it.. $4000 to replace it is why..

1st catalytic convertors are covered under the 8/80 mile federal emissions warranty. 2nd, no way a cat costs $4K, I've replaced one on a honda accord, maybe $200 and 2 on my Z06, $600.

Third, any complaints you see on a forum should be taken both with a grain of salt and in context of where the complaint came from. This is a forum of for the most part "picky" or detailed enthusiast. Complaints are going to be concentrated here as some only came here for information and to make a complaint. Every ram or any other vehicle owner likely doesn't post on any forum so the million plus vehicles that have never had an issue, you'd never here from. In other words, you'll hear from owners with a problem 1000% more often than you'll here from an owner with no issues. Failed logic

 

[IvoryHemi]

But the 8 year / 80K emissions warranty covers it (where applicable).

That only covers the BSG & 48V battery. The cooling system isn’t covered

 

[BowDown]

No makes cooling system is covered past 3/36 except maybe Hyundai if they are even still doing that

 

[IvoryHemi]

No makes cooling system is covered past 3/36 except maybe Hyundai if they are even still doing that

I was referring specifically to the eTorque’s cooling system for the 48V battery.

Guess what I’m trying to say is the blanket statement of “eTorque is covered under the 8yr/80k federal emissions” is only partially true. Yes, some parts of eTorque are covered, but not the entire system.