CaffGeek
Active Member
- Joined
- Feb 23, 2021
- Messages
- 52
- Reaction score
- 20
Bought a 2021 Ram a couple years ago. Few days after getting it, there's a seatbelt unbuckled warning that comes on when someone is in passenger seat (even though they're buckled), nbd, call them up, book an appt, they give me a rental, diagnose, fix it, everything is great... I'm happy with my purchase.
Then the fuel fill issue starts a while later... book it in. They don't do a loaner or rentals anymore, but they can shuttle me where I need to go (but not home, because I live just outside the city, so now I always need to find a friend or family member to drive me in for drop offs and pickups... fine, whatever, but a nuisance) They replace the filler neck, said something was causing the vent to stick. And the problem goes away for a couple months.
Then it's back. I think the second time they did the filler neck again... But, of course they never have parts in, and they take several days, so it's always there for way longer than they estimate. It works for a few months...
...then it happens again. This time, they blame the fuel pump, I bring it in... it's there a few days... I haven't heard from them so I call. Oh, there's a new evap cannister, they're waiting on the part (thanks for letting me know...) They tell me if it happens again they'll replace the fuel tank.
Last week, my truck is approaching 50,000km, and they try and tell me I need to "replace the axle fluid" which would bring my oil change from ~$140 to almost $600... uh... no, and that's not what the maintenance schedule says. It says to "check" the fluid. But I need an oil change, and the tail gate adjustment recall, and I tell them the fuel issue is still happening, do you have the fuel tank in stock, so I don't need to leave the truck as long just waiting for a part. They say it's in, and I bring it in for service... call the next day to check the status (as they said it should be done by noon when I dropped it off) and... they're waiting on a part
an evap cannister, there's a new design that fixes the issue... Um... you did that last time. They assure me it's still the old style on the truck. The next day, the parts still not in, but they claim they've done the oil change, fuel tank, and tail gate recall. I pick the truck up, and they'll let me know when the part is in to bring it back.
A few days pass, I hear nothing, so I call and "Oh, your part is in, I don't know why nobody called you" (I do, because nobody ever calls from your service department) I bring it back in first thing yesterday morning, they say it'll be about half a day. I call at 2pm, and they're out testing it, and I can come pick it up. Here's where I impressively stay calm...
I look at the invoice, I don't see the evap cannister on it. I see the fuel tank, tailgate recall, and oil change ... but not the reason I had to bring it back in. The one lady looks up the part, and tells me they didn't use the evap cannister, and the service adviser beside her tells us it's part of the fuel tank... Ok, then why did I bring it back, that would have been done last week, when they told me it was done... right? Then the kid who brought my truck up, tells me he saw them replace the fuel tank today.
I'm confused, and angry, but remaining calm. They tell me the service adviser will call me "first thing tomorrow". I get no call by 10:30, so I call them... they insist they did the evap cannister and it's on the invoice... and send me ANOTHER invoice... it's still no on. They told me the part number (I should have wrote it down) but it's not on the invoice.
I'm so pissed off. Every time I bring it in, it costs me like $30 in gas for the person driving me in. Plus over an hour of their time. And they're obviously lying to me about what/when service is being done.
I don't trust the dealer, reading reviews, I don't trust any of them around here... but for warranty what other choice do I have?
Then the fuel fill issue starts a while later... book it in. They don't do a loaner or rentals anymore, but they can shuttle me where I need to go (but not home, because I live just outside the city, so now I always need to find a friend or family member to drive me in for drop offs and pickups... fine, whatever, but a nuisance) They replace the filler neck, said something was causing the vent to stick. And the problem goes away for a couple months.
Then it's back. I think the second time they did the filler neck again... But, of course they never have parts in, and they take several days, so it's always there for way longer than they estimate. It works for a few months...
...then it happens again. This time, they blame the fuel pump, I bring it in... it's there a few days... I haven't heard from them so I call. Oh, there's a new evap cannister, they're waiting on the part (thanks for letting me know...) They tell me if it happens again they'll replace the fuel tank.
Last week, my truck is approaching 50,000km, and they try and tell me I need to "replace the axle fluid" which would bring my oil change from ~$140 to almost $600... uh... no, and that's not what the maintenance schedule says. It says to "check" the fluid. But I need an oil change, and the tail gate adjustment recall, and I tell them the fuel issue is still happening, do you have the fuel tank in stock, so I don't need to leave the truck as long just waiting for a part. They say it's in, and I bring it in for service... call the next day to check the status (as they said it should be done by noon when I dropped it off) and... they're waiting on a part
an evap cannister, there's a new design that fixes the issue... Um... you did that last time. They assure me it's still the old style on the truck. The next day, the parts still not in, but they claim they've done the oil change, fuel tank, and tail gate recall. I pick the truck up, and they'll let me know when the part is in to bring it back.A few days pass, I hear nothing, so I call and "Oh, your part is in, I don't know why nobody called you" (I do, because nobody ever calls from your service department) I bring it back in first thing yesterday morning, they say it'll be about half a day. I call at 2pm, and they're out testing it, and I can come pick it up. Here's where I impressively stay calm...
I look at the invoice, I don't see the evap cannister on it. I see the fuel tank, tailgate recall, and oil change ... but not the reason I had to bring it back in. The one lady looks up the part, and tells me they didn't use the evap cannister, and the service adviser beside her tells us it's part of the fuel tank... Ok, then why did I bring it back, that would have been done last week, when they told me it was done... right? Then the kid who brought my truck up, tells me he saw them replace the fuel tank today.
I'm confused, and angry, but remaining calm. They tell me the service adviser will call me "first thing tomorrow". I get no call by 10:30, so I call them... they insist they did the evap cannister and it's on the invoice... and send me ANOTHER invoice... it's still no on. They told me the part number (I should have wrote it down) but it's not on the invoice.
I'm so pissed off. Every time I bring it in, it costs me like $30 in gas for the person driving me in. Plus over an hour of their time. And they're obviously lying to me about what/when service is being done.
I don't trust the dealer, reading reviews, I don't trust any of them around here... but for warranty what other choice do I have?
I know how to put gas in a vehicle...
