Shouldn't they come pick me up?

[Minnie Pearl]

So, I dropped my truck off Monday, at the dealer 24 miles away for an appointment made last Thursday for some diagnostics on idiot lights, navigation screen issues, and accessory functions following another dead battery event. The local dealer 3 miles away said to bring it in and leave it for a week or more till they could get around to it. I told my service writer at the time we were writing the ticket, I did not have a way to get home, and if they wanted, (1) I could drive my truck home, with their tech riding shotgun, then the tech could drive the truck back to the dealer, or, (2) they could give me a ride back to the assisted living facility where I live, in one of their vehicles I could transfer into from my wheelchair. They chose option 2 and off we went. I did not hear from anyone about my vehicle until Thursday afternoon at 1:30 (I was expecting Tuesday, Wednesday max). The service writer told me the truck was ready and I could come pick it up (nothing about what they found or did). I reminded him I had no way to get there, and asked if they could send someone. The answer was, no he didn't have anyone that day. Ok, I can wait until tomorrow, that will be fine with me. Again the reply was, I don't think I will have anyone tomorrow either. Ok then, I replied; call me when you know if you will, I have no way to get to your dealership. It's Friday evening and I am still waiting for his call - opps they are closed, maybe I'll get a call tomorrow?
John L.

 

[bigdodge]

So, I dropped my truck off Monday, at the dealer 24 miles away for an appointment made last Thursday for some diagnostics on idiot lights, navigation screen issues, and accessory functions following another dead battery event. The local dealer 3 miles away said to bring it in and leave it for a week or more till they could get around to it. I told my service writer at the time we were writing the ticket, I did not have a way to get home, and if they wanted, (1) I could drive my truck home, with their tech riding shotgun, then the tech could drive the truck back to the dealer, or, (2) they could give me a ride back to the assisted living facility where I live, in one of their vehicles I could transfer into from my wheelchair. They chose option 2 and off we went. I did not hear from anyone about my vehicle until Thursday afternoon at 1:30 (I was expecting Tuesday, Wednesday max). The service writer told me the truck was ready and I could come pick it up (nothing about what they found or did). I reminded him I had no way to get there, and asked if they could send someone. The answer was, no he didn't have anyone that day. Ok, I can wait until tomorrow, that will be fine with me. Again the reply was, I don't think I will have anyone tomorrow either. Ok then, I replied; call me when you know if you will, I have no way to get to your dealership. It's Friday evening and I am still waiting for his call - opps they are closed, maybe I'll get a call tomorrow?
John L.

all dealers no matter the make have shuttle service around me.

no right that your dealer does not have this service.

try asking for a manager

is there any assisted transportation place that has rides available?
try googling handicap transportation services.

good luck

 

[Minnie Pearl]

all dealers no matter the make have shuttle service around me.

no right that your dealer does not have this service.

try asking for a manager

is there any assisted transportation place that has rides available?
try googling handicap transportation services.

good luck

The place I live has a shuttle, but it is only local, for doctors appointments and stuff like that. The city bus line has handicap buses, but no route that direction, new to the area and haven't seen any taxi service(s), there is probably UBER which might take me - but a what cost? $30 or $50, I hear horror stories about how cheap it i not. The manager is my best shot, if I don't hear anything in the morning that is the direction I will have to go.

 

[Richard320]

Call and ask again and mention that you sure hope you get a survey. Maybe @RamCares can see to it that they mail you a survey.

 

[bigdodge]

The place I live has a shuttle, but it is only local, for doctors appointments and stuff like that. The city bus line has handicap buses, but no route that direction, new to the area and haven't seen any taxi service(s), there is probably UBER which might take me - but a what cost? $30 or $50, I hear horror stories about how cheap it i not. The manager is my best shot, if I don't hear anything in the morning that is the direction I will have to go.

i would not do an uber if it was free

 

[Clv22p]

Where do you live?

 

[Minnie Pearl]

Where do you live?

Bryan, College Station, Texas area

 

[cevans6318]

Unfortunately, a lot of dealer got rid of the shuttle service once Covid hit. The dealer I work at stop the shuttle service. Also a lot of dealers are understaffed and very busy that they just really have nobody that can do shuttle rides. I know it’s not an answer you want to hear but use Uber, sucks you’ll have to pay for it but it’s more convenient than waiting on your dealer. Me personally I’m more about what’s convenient these days than trying to save a few dollars. You can also ask to speak to a manager at the dealer and ask them if there is anything they can do to accommodate you considering you are in a wheelchair. The person you spoke to may have their hands tied and he may not be lying by saying he really doesn’t have anybody to come get you

 

[Minnie Pearl]

So, I dropped my truck off Monday, at the dealer 24 miles away for an appointment made last Thursday for some diagnostics on idiot lights, navigation screen issues, and accessory functions following another dead battery event. The local dealer 3 miles away said to bring it in and leave it for a week or more till they could get around to it. I told my service writer at the time we were writing the ticket, I did not have a way to get home, and if they wanted, (1) I could drive my truck home, with their tech riding shotgun, then the tech could drive the truck back to the dealer, or, (2) they could give me a ride back to the assisted living facility where I live, in one of their vehicles I could transfer into from my wheelchair. They chose option 2 and off we went. I did not hear from anyone about my vehicle until Thursday afternoon at 1:30 (I was expecting Tuesday, Wednesday max). The service writer told me the truck was ready and I could come pick it up (nothing about what they found or did). I reminded him I had no way to get there, and asked if they could send someone. The answer was, no he didn't have anyone that day. Ok, I can wait until tomorrow, that will be fine with me. Again the reply was, I don't think I will have anyone tomorrow either. Ok then, I replied; call me when you know if you will, I have no way to get to your dealership. It's Friday evening and I am still waiting for his call - opps they are closed, maybe I'll get a call tomorrow?
John L.

Update 7-30-22: It is 3:00 pm Saturday afternoon, I haven't heard anything from the service writer, the service manager or anyone at the Sterling dealership since Thursday at 1:30 pm. So I called a cab company to see how much to take me 24 miles to Navasota, his reply was $60 to $80 (plus a tip). Called the dealership - everyone in service went home at 1:00 pm, keys are locked up and there is nothing I can do but wait till Monday when the service department reopens. I am beginning to think, the emblems and badges on this RAM truck are starting to look a lot like 'Ford'. This is total BS.

 

[Minnie Pearl]

Unfortunately, a lot of dealer got rid of the shuttle service once Covid hit. The dealer I work at stop the shuttle service. Also a lot of dealers are understaffed and very busy that they just really have nobody that can do shuttle rides. I know it’s not an answer you want to hear but use Uber, sucks you’ll have to pay for it but it’s more convenient than waiting on your dealer. Me personally I’m more about what’s convenient these days than trying to save a few dollars. You can also ask to speak to a manager at the dealer and ask them if there is anything they can do to accommodate you considering you are in a wheelchair. The person you spoke to may have their hands tied and he may not be lying by saying he really doesn’t have anybody to come get you

A cab is $60 to $80, service writer and manager both know I am in a chair, have no second vehicle, or someone to transport me back (they took me home). MOPAR still advertising, make an appointment, we will come get your vehicle, perform service and return it. COVID has affected a lot of things - but not a basic level of customer service.

 

[Darksteel165]

A cab is $60 to $80, service writer and manager both know I am in a chair, have no second vehicle, or someone to transport me back (they took me home). MOPAR still advertising, make an appointment, we will come get your vehicle, perform service and return it. COVID has affected a lot of things - but not a basic level of customer service.

Picking up your truck working on it and then returning it back to your home is not basic level customer service.
You really are sounding like a Karen.
I get that you need to get a ride but it's no different then anyone else with 1 car, you are responsible for getting from point A to point B.
If you didn't know if you could get a ride back that's on you not them.

Do you not have any friends or family that would help you out?

Sounds like you should trade in your RAM and go buy a BMW instead.

 

[bigdodge]

Picking up your truck working on it and then returning it back to your home is not basic level customer service.

they are NOT asking for the truck to be returned to them

they just want a ride from home to dealership

they do that here and should do that everywhere!!

 

[Darksteel165]

make an appointment, we will come get your vehicle, perform service and return it.

they are NOT asking for the truck to be returned to them

they just want a ride from home to dealership

they do that here and should do that everywhere!!

That's the SAME EXACT THING.
He lives 24 miles away, he wants the dealership to drive him 48 miles for free, how are they suppose to bill that as a warranty claim? Who are they going to have stopping to work to drive for an hour or more to get someone?

OP should of got a loaner or contacted Ram to be reimbursed for a rental if none were available.
Hell he probbly could still contact Ram and get reimbursed for a rental to drive him back if he really needs but the question will probably come up why he didn't get one at the start.

Dealerships are privately owned and operated, Ram can't force a dealership to do things they don't want to do. Ram is NOT providing vehicles for dealers to let customers use the stealership is taking a loss on it.

 

[jl13]

they are NOT asking for the truck to be returned to them

they just want a ride from home to dealership

they do that here and should do that everywhere!!

I think its an unfortunate situation for the OP but this is probably due to the distance. The 2 dealers that i normally go to, got rid of the shuttle and are using lift or uber free but for under 10 miles i think it is and they let you know upfront. Also i can't say for sure but i always beleive the service was offer from the dealer to home and i was responsible to pick up vehicle on my own and if this is the case maybe its a case of miscommunication or misunderstanding but i could be wrong. In this case if the dealer is not willing to go above and beyond. Best thing is for a friend or family to lend help if possible.

 

[cevans6318]

A cab is $60 to $80, service writer and manager both know I am in a chair, have no second vehicle, or someone to transport me back (they took me home). MOPAR still advertising, make an appointment, we will come get your vehicle, perform service and return it. COVID has affected a lot of things - but not a basic level of customer service.

I would bet nobody has updated that website. But it also says Availability of services Subject to proximity to dealer. Somebody driving almost 50 miles to pick up a customer is really hard these days. it really falls back on every place is short staffed. It sucks but your only option may be to take an Uber or take a taxi to the dealer. You may have to pay. Ask Ram if they’ll reimburse you. Do you have any family you can call? Any neighbors who would help out? I understand you’re in a wheelchair, who do you call upon when you need assistance?

 

[mikeru82]

As someone who has to deal with dealerships outside my town, I can say I always have to arrange my own transportation to and from the dealership. They have two loaners, and they are almost never available when I need one. It's always an issue for me but I get it figured out. Like already mentioned, individual dealerships set their own policies about these things. It's up to the customer to make sure arrangements are made to their satisfaction.

 

[HSKR R/T]

Sounds like you should trade in your RAM and go buy a BMW instead.

No need to be an a$$ about it. Consider this your first warning

 

[HSKR R/T]

i would not do an uber if it was free

My local Ram dealer uses Uber/Lyft for shuttle service. Will pick you up and drop you off anywhere in metro area.

 

[HSKR R/T]

I think its an unfortunate situation for the OP but this is probably due to the distance. The 2 dealers that i normally go to, got rid of the shuttle and are using lift or uber free but for under 10 miles i think it is and they let you know upfront. Also i can't say for sure but i always beleive the service was offer from the dealer to home and i was responsible to pick up vehicle on my own and if this is the case maybe its a case of miscommunication or misunderstanding but i could be wrong. In this case if the dealer is not willing to go above and beyond. Best thing is for a friend or family to lend help if possible.

Dealership I bought my Built to Serve from, drove to my house, picked up my truck, and brought it back same day when they did the spray in bed liner. Dealership is 40 miles away. And they never charged me for the spray in bed liner

 

[cevans6318]

Picking up your truck working on it and then returning it back to your home is not basic level customer service.
You really are sounding like a Karen.
I get that you need to get a ride but it's no different then anyone else with 1 car, you are responsible for getting from point A to point B.
If you didn't know if you could get a ride back that's on you not them.

Do you not have any friends or family that would help you out?

Sounds like you should trade in your RAM and go buy a BMW instead.

Understand that some people are either handicapped or disabled to the point where they can’t do much. We don’t know his situation. I get where he’s coming from. I always tell people it could be you that has to deal with that. Be lucky you don’t. Problem is, his hands are really tied at what the dealership is going to do versus what he can do.