Flot
Well-Known Member
I have at least 4 dealers within a 45 minute drive but one is practically walking distance from my house. I haven't used their service dept in years, but figured I'd give them another shot.
Made an appointment to bring the truck in at 8 am. Brought a printed list of 6 items I wanted them to do, because I may not remember them all and because my experience with local dealers is that if they can miss one, they will.
The service advisor gets to item #3 (radio TSB for amplifier volume) and says "yeah don't do that" I'm like "What?" "go on the internet and search for TSBs." and then proceeds to lecture me about how people come in all the time with TSBs and that he's seen people's radios blow up because they insist on some update that doesn't apply to them. (I didn't point out that that isn't actually how updates work)
I then ask if he can prioritize the one item that requires them to order a part, since there'd be some hope of getting it in sooner. He was like "yeah, I'm not even sure we'll get it into the garage to look at it by this afternoon." .. mind you this is at 8:12 in the morning, after I made an appointment to bring it in.
I am very happy I didn't buy a wrangler from these guys in December.
Made an appointment to bring the truck in at 8 am. Brought a printed list of 6 items I wanted them to do, because I may not remember them all and because my experience with local dealers is that if they can miss one, they will.
The service advisor gets to item #3 (radio TSB for amplifier volume) and says "yeah don't do that" I'm like "What?" "go on the internet and search for TSBs." and then proceeds to lecture me about how people come in all the time with TSBs and that he's seen people's radios blow up because they insist on some update that doesn't apply to them. (I didn't point out that that isn't actually how updates work)
I then ask if he can prioritize the one item that requires them to order a part, since there'd be some hope of getting it in sooner. He was like "yeah, I'm not even sure we'll get it into the garage to look at it by this afternoon." .. mind you this is at 8:12 in the morning, after I made an appointment to bring it in.
I am very happy I didn't buy a wrangler from these guys in December.