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REAR WINDOW LEAK
- Thread starter MJP
- Start date
Ellisstrong
Spends too much time on here
I was told I had that same sales code even though the sales codes are supposed to be 3 digits and that’s why mine didn’t fall under the recall either. But it’s some bull
Today I sent this to the general manager at Keene:
I found what GFEF means…nothing to do with a rear power sliding window ….
G= Crew Cab
F= 4x4
E= 5.7L engine
F= Hemi
My “as built configuration sheet” has a sales code 27M ..this is what makes my truck loaded with options - including a rear power sliding window, which I have.
The TSB 23-042-24 addresses sales codes GFE (power sliding rear window) & GFD (rear sliding window- no power)..cause is manufacturing issue. My truck is a 2020 ..ordered 2/2020 ..picked up 4/2020.
While the “as built” does not have those two sales codes ..it has the sales code 27M ..which lists many of the truck’s options and within sales code 27M is the text “power rear window w/defrost”. I also have the RAM sticker label ..built especially for XXXXXXXX …it has the 27M. When the configuration sheet was done, I asked about sales code 27M and the salesman gave me the several pages of what sale code 27M included.
I’ve been messing with this for days and many hours...it should be the dealer who goes back to the TSB writers/Stellantis….Mopar/Dodge/Chrysler ..whatever they are called ..and to point this out ..in the meantime ..
refund my money $386.25.
If I was a dealer, and a customer spent his time presenting all this information ..I’d submit the charge to whomever the extended warranty reimbursement goes to for TSB 23-042-24 and present these facts .. in the meantime, refund my money $386.25 because the facts are there and the Stellantis information is not complete for 27M.
I found what GFEF means…nothing to do with a rear power sliding window ….
G= Crew Cab
F= 4x4
E= 5.7L engine
F= Hemi
My “as built configuration sheet” has a sales code 27M ..this is what makes my truck loaded with options - including a rear power sliding window, which I have.
The TSB 23-042-24 addresses sales codes GFE (power sliding rear window) & GFD (rear sliding window- no power)..cause is manufacturing issue. My truck is a 2020 ..ordered 2/2020 ..picked up 4/2020.
While the “as built” does not have those two sales codes ..it has the sales code 27M ..which lists many of the truck’s options and within sales code 27M is the text “power rear window w/defrost”. I also have the RAM sticker label ..built especially for XXXXXXXX …it has the 27M. When the configuration sheet was done, I asked about sales code 27M and the salesman gave me the several pages of what sale code 27M included.
I’ve been messing with this for days and many hours...it should be the dealer who goes back to the TSB writers/Stellantis….Mopar/Dodge/Chrysler ..whatever they are called ..and to point this out ..in the meantime ..
refund my money $386.25.
If I was a dealer, and a customer spent his time presenting all this information ..I’d submit the charge to whomever the extended warranty reimbursement goes to for TSB 23-042-24 and present these facts .. in the meantime, refund my money $386.25 because the facts are there and the Stellantis information is not complete for 27M.
Thanks ..too many mixes of pet meds that upset his stomack ..he's off them and is doing fine
That DT number ..I think I saw one in my paperwork (way too much dealing with this)..do you recall where you have it shown. Thanks
I hope this helps ..
EF Sport Appearance Package - Includes: "Ram" Grille Badge - Chrome; #1 Seat Foam Cushion; 20X9.0 Premium Painted Wheels With Inserts; 275/55R20 Owl All Season Tires; 4 Way Front Headrests; Auto Dim Exterior Driver Mirror; Black Interior Accents; Body Color Exterior Mirrors; Body Color Front Bumper; Body Color Premium Power Mirrors; Body Color Rear Bumper With Step Pads; Bucket Seats; Convex Wide-Angle Exterior Mirror Insert; Driver Seat Memory; Exterior Mirrors With Supplemental Signals; Exterior Mirrors Courtesy Lamps; Exterior Mirrors With Heating Element; Exterior Mirrors With Memory; Front Seat Back Map Pockets; Full Length Upgraded Floor Console; Grille-Surround 3 Body Color Texture 2 Black; Heated Front Seats; Heated Steering Wheel; Leather Trimmed Bucket Seats; Power 2-Way Driver Lumbar Adjust; Power 2-Way Passenger Lumbar Adjust; Power 8-Way Driver/Passenger Seats; Power-Folding Mirrors; Rear 60/40 Folding Seat; Sport Decal; Sport Performance Hood; Three Rear Seat Head Restraints; Ventilated Front Seats
AWL
OFF ROAD GROUP (AWL)
M/H A62 OR A63 1,145
AWL AWL
+ 275/55R20 BSW ALL-TERRAIN TIRES (TXP) - W/WR0
+ 275/55R20 BSW ALL-TERRAIN TIRES (TXP) - W/WRN
+ E-LOCKER REAR AXLE (DSH)
+ FALKEN BRAND TIRES (TZJ)
+ FRONT EXTRA HD SHOCK ABSORBERS (SFD)
+ FRONT SUSPENSION SKID PLATE (XEU)
+ FUEL TANK SKID PLATE (XEE)
+ FULL SIZE SPARE TIRE (TBB)
+ LT275/65R18C OWL ON/OFF ROAD TIRES (TCP) - W/WB0
+ OFF ROAD DECALS (MPD)
+ RAISED RIDE HEIGHT (XZN)
+ REAR EXTRA HD SHOCK ABSORBERS (SGD)
+ SELEC-SPEED (TM) CONTROL (BNK)
+ STEERING GEAR SKID PLATE (XJ2)
+ TOW HOOKS (XEA)
+ TRANSFER CASE SKID PLATE (XEF)
Update today from dealership manager ...first, the code I was given GFEF was wrong ..it is GFES..not GFE or GFD as indicated on the TSB 23-042-24 ..and for that reason alone ..they say it's not covered.
My reply to him ..
I found code GFES (where it appears on my paperwork?)...it states:
a vehicle equipped with a power window sliding rear window with a defroster ..the GFE would indicate a power sliding rear window alone and the S added signifies inclusion of the defroster...the GFE is the base code.
Based on making the sealing repair of the glass ..there must have been an issue he saw.. a manufacturing issue ..related to the TSB.
I feel that you are in the best position to assist in bring it to the attention of Stellantis, Chrysler etc. The base code is GFE and what the defroster S code letter would do to disassociate the repair from the TSB needs clarification.
I ask you for help .. help me by contacting resources/contacts you have ..an area rep, Chrysler, RAM CARE to find out who has the answer why a power sliding rear window with defroster would be not covered? GFE vs GFES ..base is GFE.
Mike, I want us to work together and resolve this and not take an approach ..code is not there ..sorry, I apologize. I can’t do anything… ..it’s an omission and we both know it.
My reply to him ..
I found code GFES (where it appears on my paperwork?)...it states:
a vehicle equipped with a power window sliding rear window with a defroster ..the GFE would indicate a power sliding rear window alone and the S added signifies inclusion of the defroster...the GFE is the base code.
Based on making the sealing repair of the glass ..there must have been an issue he saw.. a manufacturing issue ..related to the TSB.
I feel that you are in the best position to assist in bring it to the attention of Stellantis, Chrysler etc. The base code is GFE and what the defroster S code letter would do to disassociate the repair from the TSB needs clarification.
I ask you for help .. help me by contacting resources/contacts you have ..an area rep, Chrysler, RAM CARE to find out who has the answer why a power sliding rear window with defroster would be not covered? GFE vs GFES ..base is GFE.
Mike, I want us to work together and resolve this and not take an approach ..code is not there ..sorry, I apologize. I can’t do anything… ..it’s an omission and we both know it.
The current TSB just tells them to put silicone around the frame of the window anyways, so might as well just buy a $5-$10 tube of silicone and do it yourself. Save the stress of trying to deal with a dealer who didn't want to help you.
Here is where I found it By Sales Code
Yes, it worked ..viewable..and I found mine ..same DT info ..thanks
Yeah, hindsight ..I wish I had had it..but, I figured TSB covered it and made a record of the repair so, if there is a recall ..they did the initial fix, not me, it's documented it's on them
Update ..dealer has offered to check for carpet mold ..dry carpet and check metal floor ..even offered to pick up the truck vs me leaving it all day at the dealership ..na, I want to be there a see what it looks like.
I don't have a dog in this fight right now. The original window was replaced under warranty, just before it expired. I have purchased permatex in case the new window starts leaking because I already know our truck isn't included in the warranty extension. At this point I wont take the truck to the dealership if the window does ever start leaking since their repair is essentially the same as the permatex fix. I'd work with you on this but I'm not out any money, so I don't have anything to resolve. No one is going to listen to me about a problem I might have in the future.
This was on another forum ..very interesting information .. regarding what the dealer said my power sliding window sales code was GFES...
The first three letters signifies the actual sales code of the feature. The fourth letter will either be S, P, or O.
- S means that GFE is Standard on the base model/trim of the vehicle build (no packages or options need to be selected for the truck to be equipped with it).
- P means that GFE was equipped because it was part of a Package that was selected for the vehicle build.
- O means that GFE was equipped because it was selected as a stand alone Option for the vehicle build (I don’t know if GFE was ever a stand alone option to select, but that’s what it means when the fourth letter of a sales code is O).
They can look at the build sheet sales codes of every single Ram VIN, and they will never find one for the rear sliding window that is just “GFE” or “GFD”, because they will always be followed by an S, P, or O.
In your case, you have a 2020 Ram 1500 Limited trim level. Every Limited trim level comes standard with GFE, and it’s not possible to NOT have GFE on a limited, so every Ram Limited will have sales code GFES.
I think this goes hand and hand with what you say ..
There is a large document on Sales Code Details ..213 pages ..and this seems to be in line with the
information with the 4th digit sales code with GFE as the base. If you substitute “base” for “family”.
The family is complete by adding the 4th letter ... the S, P, O to GFE to get GFES in my case.
Sales Codes - Explanation
Code = the 3 digit sales code
Family = $$ means the sales code description is applicable to all
vehicle families .The specific two digit vehicle family will be shown
when the code and description are applicable to that family only.
On page 98 of 213 ..
GFD $$ Rear Sliding Window
GFE $$ Rear Power Sliding Window
To all ..update from my second call to RAM CARES ..first call to them it was all black and white ..no GFE sales code ..,sorry..you have GFES
Now the second call..I got someone who listened and understood about 3-digit GFE and GFD sales code as incomplete and would always have a 4th digit "when you have a sliding glass window" ..a S, P or O added to GFE/GFD mention herein. So, I was sent a claim reimbursement email requesting all information..dealer, my name, address, charge, explain why I shouldn't be charged etc... and I sent it in today. Not sure how long it will take, but I will update all ..when I know.
Now the second call..I got someone who listened and understood about 3-digit GFE and GFD sales code as incomplete and would always have a 4th digit "when you have a sliding glass window" ..a S, P or O added to GFE/GFD mention herein. So, I was sent a claim reimbursement email requesting all information..dealer, my name, address, charge, explain why I shouldn't be charged etc... and I sent it in today. Not sure how long it will take, but I will update all ..when I know.
1791
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i finally went to get my window done i was told they are no longer replacing the rear window they just reseal it. i already did that with flowable silicone so that was a bust. i'll have to live with the cracked frame???? the paint on my hood is bubbling up on the front corner i was told it a common problem on tri coat they are going to repaint the hood sending it to the FORD dealer my head almost exploded. oh and sorry about the stained headliner caused by the leaking window and brake light gasket we are not going to do anything about that. i'm going to have to escalate this.
irishwake63
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I finally fixed mine, I traded it in for a 24 F150
irishwake63
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I miss the 5.7 but I had far too many issues with the RAM this time around my previous 21 F150 did me well I hope this will do the same
