Rear window frame cracked

[contezl]

Have a 2019 ram 1500 rebel with 42k miles and the rear window frame is cracked and leaking water. Seems like a known issue but Ram isn’t doing a recall? @RamCares are you able to support me getting this replaced? I have an extended warranty and they are saying they won’t cover it either. 1700$ price tag doesn’t feel great for a 3 year old truck.

 

[raygun9]

where are you located.. if your insurance has 100% glass coverage they should cover this. I had mine replaced under warranty from the dealer but found out the insurance would cover the window.

 

[RamCares]

Have a 2019 ram 1500 rebel with 42k miles and the rear window frame is cracked and leaking water. Seems like a known issue but Ram isn’t doing a recall? @RamCares are you able to support me getting this replaced? I have an extended warranty and they are saying they won’t cover it either. 1700$ price tag doesn’t feel great for a 3 year old truck.

Hey there,

We'd be happy to look into this for you. Would you mind sending us a direct message with some more information about what you've done so far with your dealer?

Callie
Ram Cares

 

[6of36]

Have a 2019 ram 1500 rebel with 42k miles and the rear window frame is cracked and leaking water. Seems like a known issue but Ram isn’t doing a recall? @RamCares are you able to support me getting this replaced? I have an extended warranty and they are saying they won’t cover it either. 1700$ price tag doesn’t feel great for a 3 year old truck.

Recalls are only mandated for safety issues. Because there are so many with this problem, they may decide to do free repairs, to avoid a class action lawsuit, bu unless there is one, unfortunately, they are not legally obligated to.

 

[Rlaf75]

Have a 2019 ram 1500 rebel with 42k miles and the rear window frame is cracked and leaking water. Seems like a known issue but Ram isn’t doing a recall? @RamCares are you able to support me getting this replaced? I have an extended warranty and they are saying they won’t cover it either. 1700$ price tag doesn’t feel great for a 3 year old truck.

This will more than likely never be a recall because it is not a "safety" issue. It is also a very common problem that was supposed to be addressed already by the manufacturer (from what my dealer told me) but it apparently it's hasn't been. Some dealers have been known to replace them with under a "good faith" policy and others will not. If ramcare doesn't help you then I'd suggest calling your insurance company and putting in a claim because it should be covered under glass coverage. Good luck

 

[Six_Swix]

Have a 2019 ram 1500 rebel with 42k miles and the rear window frame is cracked and leaking water. Seems like a known issue but Ram isn’t doing a recall? @RamCares are you able to support me getting this replaced? I have an extended warranty and they are saying they won’t cover it either. 1700$ price tag doesn’t feel great for a 3 year old truck.

Have a 2019 ram 1500 rebel with 42k miles and the rear window frame is cracked and leaking water. Seems like a known issue but Ram isn’t doing a recall? @RamCares are you able to support me getting this replaced? I have an extended warranty and they are saying they won’t cover it either. 1700$ price tag doesn’t feel great for a 3 year old truck.

There is a TSB related to this

I've had the job done under warranty. If your truck is still under warranty like you state, its pretty clear in this TSB that FCA is covering this under warranty. Take this to your dealer

I've attached the TSB in photos for reference

Thanks,

David

 

[6of36]

There is a TSB related to this

I've had the job done under warranty. If your truck is still under warranty like you state, its pretty clear in this TSB that FCA is covering this under warranty. Take this to your dealer

I've attached the TSB in photos for reference

Thanks,

David

He has 42,000 miles. Out of warranty.

 

[Biga]

This will more than likely never be a recall because it is not a "safety" issue. It is also a very common problem that was supposed to be addressed already by the manufacturer (from what my dealer told me) but it apparently it's hasn't been. Some dealers have been known to replace them with under a "good faith" policy and others will not. If ramcare doesn't help you then I'd suggest calling your insurance company and putting in a claim because it should be covered under glass coverage. Good luck

It is a safety issue if the water intrusion causes black mold.

 

[Six_Swix]

He has 42,000 miles. Out of warranty.

He said he has extended warranty. My extended warranty is 5yr/160000km. He's over the factory limited but more than likely still good with an extended.

Cheers

 

[Rlaf75]

It is a safety issue if the water intrusion causes black mold.

Take it up with the manufacturer or a lawyer to get the ball rolling then. Good luck with that

 

[Rlaf75]

He said he has extended warranty. My extended warranty is 5yr/160000km. He's over the factory limited but more than likely still good with an extended.

Cheers

I'm looking into a Mopar Maxcare extended warranty for my truck and it claims it does not cover the window

 

[1BADRAMLIMITED]

Have a 2019 ram 1500 rebel with 42k miles and the rear window frame is cracked and leaking water. Seems like a known issue but Ram isn’t doing a recall? @RamCares are you able to support me getting this replaced? I have an extended warranty and they are saying they won’t cover it either. 1700$ price tag doesn’t feel great for a 3 year old truck.

it seems some progressive movement is being made on getting this issue resolved

Alleged Ram 1500 Rear Cabin Window Water Intrusion Problem Sparks Class Action Lawsuit

A proposed class action alleges 2016-2022 model year Ram 1500 pickup trucks suffer from a water intrusion defect.

www.classaction.org

 

[6of36]

He said he has extended warranty. My extended warranty is 5yr/160000km. He's over the factory limited but more than likely still good with an extended.

Cheers

The extended warranty s don't necessarily cover everything.

 

[6of36]

It is a safety issue if the water intrusion causes black mold.

Good luck trying that.