Rear Brake Squeal (Yes I've Searched)

[pabla]

So for the past few months my 2019 Limited (build date December 2018) has been having horrible brake squealing when in reverse. Its gotten to the point where it shakes the whole truck, sounds like a train coming to a stop. Ive taken it to my dealer once, they lubricated the brakes but that didn't help. I brought it back earlier today cause I read about the TSB that corrects this issue. Turns out my truck's VIN doesn't fall within the range of this TSB therefor they can't perform the TSB. I called customer service and they were useless, and the only option I have left is to pay roughly $220 for the TSB to be done. What else can I do? I also have another issue with the overhead console buttons intermittently not working, but again that TSB doesn't apply to my vehicle's VIN. Im at a loss especially with the brakes it is crazy how loud they are, anyone else run into this issue where theyre out of the VIN range for these TSBs? Heres the video:

 

[Billy James]

Yep, that one is pretty bad; it might be worse than mine ever was....and I had three TSB's done on it. I think you may have more than a TSB problem. Does yours have the brackets that attach the rear calipers to the axle as seen in TSB 05-002-19 Rear Brake Moan Kit? If you don't have the brackets, I would find another dealer or elevate it with FCA. The brackets do work.

 

[moosem]

So for the past few months my 2019 Limited (build date December 2018) has been having horrible brake squealing when in reverse. Its gotten to the point where it shakes the whole truck, sounds like a train coming to a stop. Ive taken it to my dealer once, they lubricated the brakes but that didn't help. I brought it back earlier today cause I read about the TSB that corrects this issue. Turns out my truck's VIN doesn't fall within the range of this TSB therefor they can't perform the TSB. I called customer service and they were useless, and the only option I have left is to pay roughly $220 for the TSB to be done. What else can I do? I also have another issue with the overhead console buttons intermittently not working, but again that TSB doesn't apply to my vehicle's VIN. Im at a loss especially with the brakes it is crazy how loud they are, anyone else run into this issue where theyre out of the VIN range for these TSBs? Heres the video:

That is horrendous. You mean to tell me that they won't do anything for you? That is outrageous.

 

[pabla]

Yep, that one is pretty bad; it might be worse than mine ever was....and I had three TSB's done on it. I think you may have more than a TSB problem. Does yours have the brackets that attach the rear calipers to the axle as seen in TSB 05-002-19 Rear Brake Moan Kit? If you don't have the brackets, I would find another dealer or elevate it with FCA. The brackets do work.

Just checked no brackets there. Doesn't seem like a very hard task to install the brackets myself..

 

[pabla]

That is horrendous. You mean to tell me that they won't do anything for you? That is outrageous.

Dealership even called the engineers and was told its expected when the brakes get wet... I mean yea to some degree but you can hear the truck reversing a block away

 

[moosem]

Dealership even called the engineers and was told its expected when the brakes get wet... I mean yea to some degree but you can hear the truck reversing a block away

By no means is that normal.

 

[pabla]

By no means is that normal.

I don't know what else I can do, can't blame the dealership either if FCA isn't gonna honour the TSB they can't work for free either

 

[moosem]

I feel for you. Mine moans in reverse slightly every once in a while, but nowhere near that bad. If it were me, and FCA refused to fix it, I guess I would bite the bullet and take it to a mechanic and pay to have it done. That’s embarrasing. Sounds horrible.

 

[z0n3]

This is so unacceptable. I thought mine was loud and obnoxious but damn. I don’t get how the TSB doesn’t apply to your truck just based on build date. If the things sounds like that it clearly has an issue.

 

[pabla]

I feel for you. Mine moans in reverse slightly every once in a while, but nowhere near that bad. If it were me, and FCA refused to fix it, I guess I would bite the bullet and take it to a mechanic and pay to have it done. That’s embarrasing. Sounds horrible.

$66 part, looked at the TSB itself seems fairly straight forward. Thinking of doing it myself.. just a bit ticked off that my 1 year old Limited needs to be worked on by myself cause the manufacture can't correctly make a TSB

 

[pabla]

This is so unacceptable. I thought mine was loud and obnoxious but damn. I don’t get how the TSB doesn’t apply to your truck just based on build date. If the things sounds like that it clearly has an issue.

Right?! You'd think they would have all the trucks included in the TSB until they start coming from factory with the TSB done

 

[HeliPilot]

Bet a letter from a lawyer with a copy of that video changes some minds at FCA.

 

[pabla]

Bet a letter from a lawyer with a copy of that video changes some minds at FCA.

Good suggestions that's actually exactly what I'm going to do. Will update

 

[38Thumper]

Mine sounds the same and is just as bad. I back into everywhere so the brakes don't howl. Mine does it in reverse mostly.

 

[pabla]

Mine sounds the same and is just as bad. I back into everywhere so the brakes don't howl. Mine does it in reverse mostly.

Have you gotten the TSB done?

 

[Billy James]

Right?! You'd think they would have all the trucks included in the TSB until they start coming from factory with the TSB done

I think you should message RAM Cares here on the FORUM. The TSB for brackets should absolutely apply to a 2019 that was built in December 2018. A lawyer will only cost you money. There was a design flaw with the truck and the TSB was put out to correct the flaw....FCA owes you this. Message RAM Cares and get them to help you out.

 

[pabla]

I think you should message RAM Cares here on the FORUM. The TSB for brackets should absolutely apply to a 2019 that was built in December 2018. A lawyer will only cost you money. There was a design flaw with the truck and the TSB was put out to correct the flaw....FCA owes you this. Message RAM Cares and get them to help you out.

I did message Ram Cares prior to the post and was just directed to call Canada customer service, not sure that Ram cares can do anything for Canadian Customers.

 

[RamCares]

Mine sounds the same and is just as bad. I back into everywhere so the brakes don't howl. Mine does it in reverse mostly.

Hi 38Thumper,

If you decide to address this with your dealer, please do not hesitate to send us a private message for further support while working with them.

Mark
RamCares

 

[pabla]

Hi 38Thumper,

If you decide to address this with your dealer, please do not hesitate to send us a private message for further support while working with them.

Mark
RamCares

Are you able to assist Canadian customers?

 

[RamCares]

Are you able to assist Canadian customers?

Hi pabla,

Unfortunately our team here is unable to assist customers located outside the United States. You can certainly reach out to our Canadian Customer Care team for further support. Either by calling 1-800-361-3700 or emailing in at https://forms.chryslercanada.ca/contact/en/contactCCI.php?brand=dodge.

Mark
RamCares