My Ram is the first truck Ive owned since 2009 so its been awhile since I’ve shopped for aftermarket truck parts. I was going to order some parts but decided to google reviews on realtruck.com and there were quite a few less than stellar reviews. Are they are good site? Quick shipping? Good customer service?
DO NOT order from them.
Spent $500 with them, wrong bracket kits were sent for running boards, ordered front and rear weathertech floor mats, they sent 2 rear sets. Deliveries were a day apart, spent 30 min on hold to customer service ea day. Customer service takes the trouble call and then passes the info along to a loyalty specialist who will be in touch in 2-3 business days.(total bull).
The first rep got ahold of me w/in 2 days and got the brackets reordered, finally arrived 10 days from original order.
2nd rep took 4 days to contact me about the floor mats, I respond with pics and info she asked for, 3 days have since passed and no reply as to how they plan to resolve this.
They've sent me a questionnaire on my satisfaction with their customer service, once I get the mats straightened out, I plan to light them up(not that it will do any good).
If I could go back in time to 3 weeks ago, I would tell myself to not click buy.