@ramcares really cares?

[atanks]

are they replacing the lifters with out look at the cam?

They said the cam was fine when i picked it up the last time. Infact when I picked it up last time it was after hours and it clacked all the home. The next morning it clacked for about 5 more miles and then got quiet and smooth for about 4 days. Day five it started clacking and running rough again. Total of about 250-300 miles. With the first replacement of the lifters the dealer did not change the oil, they topped it off. I know.....I wouldn't believe it either but that's the truth. When I picked it up I had to pay for an oil change to actually get it done but they already test drove it. Thinking maybe shaving are caught up all in the engine, just a guess!

 

[bigdodge]

look at the 3:51 mark

bad cam with a 5.7 hemi 5th gen - Google Search

unless they rotated the engine without the lifters, they would never see it

 

[atanks]

look at the 3:51 mark

bad cam with a 5.7 hemi 5th gen - Google Search

unless they rotated the engine without the lifters, they would never see it

Sounds logical, I'll mention this, thanks

 

[fishingmaniac]

@RamCares New member longtime Ram owner since 2003. My last 2 Rams were 2019 and current 2020 Laramie. I put alot of miles on my vehicles 25-30k a year. Easy miles with occasional light towing aluminum trailer. I take excellent care of my vehicles, the 2020 looks brand new. I've owned the 2020 for just under 2 years and have about 53k on it. It had all exhaust manifold bolts replaced, the anc amp replaced, the rear window replaced, the etorque battery pack replaced, the bearing between the two piece driveshaft replaced and the rear brake caliper repaired. Currently I have loud ticking engine noise, the thunk at acceleration, a rubbing grinding noise from the rear when accelerating from a stop while turning ( such as pulling out of a parking lot onto a road), and a touchscreen that's separating. I've been thru the having to argue with dealerships to get things fixed......I'm tired, im just tired! This go around I thought I'd ask for suggestions on how to get my Ram repaired without the frustration, runaround and NOT have to listen to the typical cant duplicate, that's normal, bs these dealerships spew, believe me they know these issues exist. It seems the separating screen may not be covered under warranty because the 36k warranty but I bought this truck new 2 years ago and live in florida where its hot. The mileage has nothing to do with the screen separating and if it does its a POS then. Anyways I'd like to get my Ram fixed, does anyone have a contact at Ram they can share that can help these issues resloved easily? Thanks

I just went thru this crap with a jeep and jeep cares. They act like they care, assign you a case worker and they never call you. To this day 9 months later I have never spoken to my "case worker" you can keep.calling. talk to the low level people leave messages till your blue in the face. They do not care. My best advise to you and what someone else suggested and ultimately worked for me was to blast them on all the social media posts. I hammered them on jeep posts, Facebook ads. These groups. Ect. Took 2 months before someone really reached out to me. That was the end of October. Then it took till 2.5 weeks ago for them to finally get something done for me. It was painful, slow, horrible experience. And truthfully makes me question whether I'd ever buy another chrysler/ stellantis vehicle again. The lack of concern and the way you are treated is truly mind blowing. I wish you luck. We ultimately traded the jeep for a subaru. I used the compensation I got from chrysler to buy a ram work truck. But it is an eye opening experience for sure. I wish you luck. You need to get ahold of a corporate account executive to move it along. But it's still painfully slow. I fought very hard to get what I could out of them to make up for our lemon. It only ran right the first week. After that it was 6 months of crap till my wife said screw it and dumped it.

 

[Hydroblueguy]

I just went thru this crap with a jeep and jeep cares. They act like they care, assign you a case worker and they never call you. To this day 9 months later I have never spoken to my "case worker" you can keep.calling. talk to the low level people leave messages till your blue in the face. They do not care. My best advise to you and what someone else suggested and ultimately worked for me was to blast them on all the social media posts. I hammered them on jeep posts, Facebook ads. These groups. Ect. Took 2 months before someone really reached out to me. That was the end of October. Then it took till 2.5 weeks ago for them to finally get something done for me. It was painful, slow, horrible experience. And truthfully makes me question whether I'd ever buy another chrysler/ stellantis vehicle again. The lack of concern and the way you are treated is truly mind blowing. I wish you luck. We ultimately traded the jeep for a subaru. I used the compensation I got from chrysler to buy a ram work truck. But it is an eye opening experience for sure. I wish you luck. You need to get ahold of a corporate account executive to move it along. But it's still painfully slow. I fought very hard to get what I could out of them to make up for our lemon. It only ran right the first week. After that it was 6 months of crap till my wife said screw it and dumped it.

What a bunch of I would not have backed down. In fact I had a 19 ram with confirmed issues from day 1. After multiple trips to 4 different dealers and a independent shop. I had enough, even after ram sent out there trained specialist, that I was told could fix anything, with no real fix, he agreed something was wrong, said we think it’s a little better. Then after 4 trips and many new parts, the dealer told me they would not work on the truck anymore. I said ok, you’ll be hearing from my lawyer. A week later ram bought the truck back! Now for ram cares. LOL, I can tell you, until I threw a lawyer out on the table, no one cared. One dealer even said, it’s a lemon, take your loss and trade it in. I only had it 6 months with only 5000 miles at that time. Jane from ram cares was terrible, liked to blame many things on me. Even though she had never seen my truck and was 1000 miles away from me, she guaranteed me that my truck was fixed lmao! They closed my case twice without asking me and the truck was not fixed. We played phone tag a lot. She also blamed that on me. Just so happened, she worked the exact same days and hours as me, again, she said that was all my fault and the reason why my truck still was not fixed after dealer visit number 7. Finally I talked to another person from ram cares who told me to go to a different dealer which I did, again no fix. Then Jane from ram cares calls me and tells me the reason why my truck is not fixed is because I have been to 3 different dealers, again this was my fault! In the end ram did finally take care of me. You’ll never guess what I bought next A 21 ram again issues issues issues. 4 dealer visits, new parts, after the 4th trip and me saying lemon law again, guess what it was fixed. Again ram cares was terrible, in fact I was told to call and let them know if I was satisfied and it was fixed or not. I call my representative and of course no answer, I left a message, that I thought it was fixed, that was 6 months ago, no return phone call, follow up, nothing! I’ve spent many hours sitting at dealerships with my 2 new rams, missed work, no vehicle to drive several days, dealers 25 min away. It takes a act of god to get a loaner vehicle these days

 

[atanks]

I just went thru this crap with a jeep and jeep cares. They act like they care, assign you a case worker and they never call you. To this day 9 months later I have never spoken to my "case worker" you can keep.calling. talk to the low level people leave messages till your blue in the face. They do not care. My best advise to you and what someone else suggested and ultimately worked for me was to blast them on all the social media posts. I hammered them on jeep posts, Facebook ads. These groups. Ect. Took 2 months before someone really reached out to me. That was the end of October. Then it took till 2.5 weeks ago for them to finally get something done for me. It was painful, slow, horrible experience. And truthfully makes me question whether I'd ever buy another chrysler/ stellantis vehicle again. The lack of concern and the way you are treated is truly mind blowing. I wish you luck. We ultimately traded the jeep for a subaru. I used the compensation I got from chrysler to buy a ram work truck. But it is an eye opening experience for sure. I wish you luck. You need to get ahold of a corporate account executive to move it along. But it's still painfully slow. I fought very hard to get what I could out of them to make up for our lemon. It only ran right the first week. After that it was 6 months of crap till my wife said screw it and dumped it.

It's a shame we have to do this with something so expensive. Why can't we just get what we paid for? The dealers are literally FULL of warranty work vehicles. Why do so many need fixing?

 

[atanks]

What a bunch of I would not have backed down. In fact I had a 19 ram with confirmed issues from day 1. After multiple trips to 4 different dealers and a independent shop. I had enough, even after ram sent out there trained specialist, that I was told could fix anything, with no real fix, he agreed something was wrong, said we think it’s a little better. Then after 4 trips and many new parts, the dealer told me they would not work on the truck anymore. I said ok, you’ll be hearing from my lawyer. A week later ram bought the truck back! Now for ram cares. LOL, I can tell you, until I threw a lawyer out on the table, no one cared. One dealer even said, it’s a lemon, take your loss and trade it in. I only had it 6 months with only 5000 miles at that time. Jane from ram cares was terrible, liked to blame many things on me. Even though she had never seen my truck and was 1000 miles away from me, she guaranteed me that my truck was fixed lmao! They closed my case twice without asking me and the truck was not fixed. We played phone tag a lot. She also blamed that on me. Just so happened, she worked the exact same days and hours as me, again, she said that was all my fault and the reason why my truck still was not fixed after dealer visit number 7. Finally I talked to another person from ram cares who told me to go to a different dealer which I did, again no fix. Then Jane from ram cares calls me and tells me the reason why my truck is not fixed is because I have been to 3 different dealers, again this was my fault! In the end ram did finally take care of me. You’ll never guess what I bought next A 21 ram again issues issues issues. 4 dealer visits, new parts, after the 4th trip and me saying lemon law again, guess what it was fixed. Again ram cares was terrible, in fact I was told to call and let them know if I was satisfied and it was fixed or not. I call my representative and of course no answer, I left a message, that I thought it was fixed, that was 6 months ago, no return phone call, follow up, nothing! I’ve spent many hours sitting at dealerships with my 2 new rams, missed work, no vehicle to drive several days, dealers 25 min away. It takes a act of god to get a loaner vehicle these days

I feel your pain. If you read back in my posts you will see I also had a 2019. The reason I don't have it is after 65 days in the shop the sales manager was tired of me in their upsetting their customers and helped me do the lemon law paperwork. Guess what I did with the money.....yep, you guessed it...bought this one that was in the shop after a couple months for 35 days because the etorque system crapped out. The list goes on and on and now the engine itself is ruined. I absolutely love the ride quality and fit and finish of the ram but the reliability is questionable at the very least

 

[Slimmons]

Not to keep an older post alive too long, but I'm also going through this right now. Just about everything on my truck has broken with 1,000 miles after the b2b 36,000 mile mark. I hit 37,000 miles and my rear window started leaking, the e-torque started squealing, the alternator appears to be bad, my lifters are clicking, rack and pinion has gone bad. I've owned pretty much nothing but dodge/ram/jeep vehicles, but this has been my first new vehicle. It's easily had more problems than any vehicle under 200,000 miles I've had. My rack and pinion was bad from day 1, and I fought for a while for them to fix that, and they refused to do anything other than cost assistance. I've been too brand loyal.

 

[User_119824]

For those thinking this is a Ram issue, I had to retain a lawyer to get Ford to finally buy back my new 2018 F150 XLT. It went through 3 engines, 2 transmissions, and many other problems over the 6k/6 months I owned it. My total out of service time was 68 days. Ford "service" eventually told me, "contact us again if you get a lawyer." So I did.

One year of litigation later they ate the truck plus my legal costs and damages. Having bought over 30 Fords, that did it for me. They lost not only my personal business but my fleet business as well. I'm nervous about my new truck having read these things from others and I'm paranoid at every noise I hear. Not really the way to enjoy a new vehicle.

As for Ram Cares, yeah I'm sure it's like Ford Customer Care: they care about repping the brand, not about owners.

That's why I warrantied the mess out of this truck with a 6 year/125k warranty. If it breaks, I'll take it to the dealer. If it becomes a habitual offender, I'll drive it up the street and move to Tundra. Have had a few and never a hiccup. Decided not to pay the premium for the new Tundra this time, but I could easily reconsider should issues arise.

 

[Slimmons]

For those thinking this is a Ram issue, I had to retain a lawyer to get Ford to finally buy back my new 2018 F150 XLT. It went through 3 engines, 2 transmissions, and many other problems over the 6k/6 months I owned it. My total out of service time was 68 days. Ford "service" eventually told me, "contact us again if you get a lawyer." So I did.

One year of litigation later they ate the truck plus my legal costs and damages. Having bought over 30 Fords, that did it for me. They lost not only my personal business but my fleet business as well. I'm nervous about my new truck having read these things from others and I'm paranoid at every noise I hear. Not really the way to enjoy a new vehicle.

As for Ram Cares, yeah I'm sure it's like Ford Customer Care: they care about repping the brand, not about owners.

That's why I warrantied the mess out of this truck with a 6 year/125k warranty. If it breaks, I'll take it to the dealer. If it becomes a habitual offender, I'll drive it up the street and move to Tundra. Have had a few and never a hiccup. Decided not to pay the premium for the new Tundra this time, but I could easily reconsider should issues arise.

That's a very healthy way to look at it. My post wasn't really meant to dunk on Ram only, but it's my first new vehicle purchase ever. My brother in law who bought an F-150 new at the same time has been without his for much longer than mine due to eletrical issues. Now his turbos have gone bad after less than 10k miles. I guess I thought buying a new truck meant I wouldn't have to worry about things breaking for at least a few years. I guess a few weeks was more realistic.

 

[User_119824]

That's a very healthy way to look at it. My post wasn't really meant to dunk on Ram only, but it's my first new vehicle purchase ever. My brother in law who bought an F-150 new at the same time has been without his for much longer than mine due to eletrical issues. Now his turbos have gone bad after less than 10k miles. I guess I thought buying a new truck meant I wouldn't have to worry about things breaking for at least a few years. I guess a few weeks was more realistic.

Unfortunately the build quality of vehicles across the board has been decreasing steadily.

Hopefully your problems will be behind you and you'll be able to get some enjoyment out of it, or out of another vehicle you choose. I know it sucks because I've been on that side of the deal.

 

[atanks]

Update... I am now at 3000 miles on a new long block and the engine runs smooth as butter. Stellantis stepped up and replaced the engine after a few arm wrestles. What I learned from this is how important your local dealerships are. The dealerships are your support for your expensive purchase. My 3 local dealerships are owned by the same family and support is definitely not in their vocabulary, nor the word competent. During the 3 lifter jobs and 1 engine replacement I received my vehicle back with a broken windshield the first time, a dent the size of a baseball the second time, and 3 door dents the last 2 times combined that all lined up with their lift I-beams according to the advisor. The vehicle was videoed by them each time I dropped it off for proof. All of it was repaired by the dealer without arguement thankfully. When I did get the truck back from the new engine install it leaked oil all over my garage floor the first night. I brought it back and they had to replace a faulty oil pain gasket. Guess what gift they left on my driver door??? Yep...a dent! Finally all fixed and the engine is silky smooth. I think I need to trade for another brand because the support in my area is so bad. And yes, I tried 2 of their dealerships, the first one broke the windshield and the second one dented my truck everytime they had it. What I can't figure out now is why water is leaking down the back window again when it rains after they replaced the rear window from a cracked frame??? Lol..