Every so often, I'd get an error telling me to enter a 17 character VIN even though I had. It doesn't happen often, though.
I've had it not work before, but yesterday it worked. I have no answers, other than try again tomorrow.
I typed it in yesterday. And took a screen shot on my chromebook and a picture with my phone. So now I have it.That's strange, are you typing in the vin or copy/paste? I've had occasional errors in the past looking up this or the buildsheet/window sticker, but usually it has been due to a circumstance like @1D32319 described above with copy/pasting and having an extra space somewhere.