Totally agreed. In this case, it started with a call, and then followed up with an email in bullet point form(stuff in bold and/or underlined where important, really as clear as you could make it), then pulled out that exact list while the advisor rattled it all off back to me before leaving it with them. In their defense, 7 issues is a lot to be on top of
Also agree with this. I'm sure there's plenty that think they drive slow but do not. When I'm doing 70mph on the highway on dead flat ground with no wind, I get 16mpg, and that's with cruise control on so it's not a matter of driver input in my case.
Btw, it looks like we have identically spec'd trucks aside from the colour, so that makes the 25% difference in highway cruising mpg all the more out of the