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Order Tracking

Alright!! My salesman called yesterday and said my truck will be at the dealership today (Thursday) 4/1 or tomorrow 4/2!!!!! He will send me pics and I will post ASAP. Question: how many of y’all have the MFT and is it as awesome as I hope it to be or does it suck?? I ordered it because not only does it look super convenient and cool, I am a left leg amputee and thought it would make it easier to get in and out of the bed. Let me know what y’all that have it think! Thanks y’all
 
21bighorn said:
Alright!! My salesman called yesterday and said my truck will be at the dealership today (Thursday) 4/1 or tomorrow 4/2!!!!! He will send me pics and I will post ASAP. Question: how many of y’all have the MFT and is it as awesome as I hope it to be or does it suck?? I ordered it because not only does it look super convenient and cool, I am a left leg amputee and thought it would make it easier to get in and out of the bed. Let me know what y’all that have it think! Thanks y’all
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April Fools?

;)
 
MattZ said:
They did, I like it so far. Just seems like the accessory shop skipped my truck. Even got bsm and the tech group which I was concerned about.
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That's good - at least the bed utility group can be added after - that MFT can't. Hope everything goes smoothly with getting that worked out - and enjoy it!
 
Got word from the dealer yesterday that my Est ship date is 4/14 - so I guess it's moved into D1 now!
 
Hello Team Ram,

When you contact Ram Chat they have standard back and forth question I made word document for the answers to save time.

  • Answer how are you, I use “ I’m spectacular
  • They want your: home address, phone number and email
  • I then use the old status list to check the answer from the Ram chat rep. To see what it would have been with the letter and number system.
I did this because it is a pattern of questions that they ask. I just thought I would share this with the team.
Dan
 
66 Cuda Dan said:
Hello Team Ram,

When you contact Ram Chat they have standard back and forth question I made word document for the answers to save time.

  • Answer how are you, I use “ I’m spectacular
  • They want your: home address, phone number and email
  • I then use the old status list to check the answer from the Ram chat rep. To see what it would have been with the letter and number system.
I did this because it is a pattern of questions that they ask. I just thought I would share this with the team.
Dan
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What response did you get to make you think you had moved to D1 status?

Yesterday I was told I'm in "pre production" I ordered 3-4-21
 
Dansjeep2000 said:
What response did you get to make you think you had moved to D1 status?

Yesterday I was told I'm in "pre production" I ordered 3-4-21
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I ordered 3/2, I went into frame yesterday per RamChat. I was in D1 on 3/23. I will be going by my dealer later today, I should be able to get status verified/updated and a new estimated shipping date. Hopefully yours will get started soon, but I think there are a lot of factors that go into scheduling.
 
Dansjeep2000
this is what I have been told?
My dealer has been telling me est ship date of 4-6, also they said that I have been in D1 for a couple of weeks 3/29?
1617289026882.png
 
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L2R512 said:
I'm in the exact same boat - D status since I ordered. Just escalated it yesterday too. Waiting to see if that email shares any more info than the cut and paste responses that the chat gives us.
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Chat rep escalated it Tuesday and I received an email from them a day later saying they will push for my build to move and provide updates as they become available. A day later the Sales GM at my dealership called to let me know I moved into D1 status today and there is an estimated ship date of 4/16 or 4/19 so I guess the escalation process works to get eyes on the build!
 
Limited2021 said:
I feel your pain... Wonder if I should escalate my order as well? I didn't know you could do that. I'm betting that it will be another 3 weeks minimum before I see any movement on this. I ordered the limited and my dealer said they ordered several trucks at the same time as mine and all of those are being built right now. They were not Limited's thou.
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The chat rep escalated it for me. They said they cannot escalate unless it has been in the same status for about 45 days.
 
Every20years said:
Love seeing all these trucks ordered in early March getting build dates and ETA dates. I’m hoping that means my 3/10 order is soon to follow.
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Ordered mine on MAR10 day too, hope it gets moving as it's been in D status for a a couple weeks now. Let's see who gets theirs first, I'm in Canada so hoping that doesn't slow stuff up at all.
 
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