Official Built to Serve Thread

[Grape_Ape]

I think he's confused. Which is where my post came from. Hopefully we all get it taken care of so we can be happier with our trucks.

 

[Alejandro_Andretti]

Just left my dealership, the guy said he doesn’t know but looked up the build sheet they can see and nothing on there was about HD shocks or springs, he just said some trucks are built different, I was explaining to him that ours are built with it. But then just asked him for rams information and emailed ram about it

 

[TTown77]

Thank you all for this incredible thread. I've had the suspicion that something was off about the ride height of my truck. My neighbor has a Rebel (which has the same ride height as a regular Big Horn with the Off-Road Package) and my truck sits a tad lower. The rear I don't mind so much, but the front looks so low when compared to the Rebel and even trucks with the off-road package. Is there Any way to for someone to list out the part numbers of the springs and shocks that are on an off-road package truck so we can compare them? My build specs say "raised ride height" and "Front Extra HD Shock Absorbers" and "Rear Extra HD Shock Absorbers". Having the part numbers would make it an easy argument with Ram Care and the dealer for them to make the necessary corrections.
Thank you all in advance.

 

[Grape_Ape]

Just left my dealership, the guy said he doesn’t know but looked up the build sheet they can see and nothing on there was about HD shocks or springs, he just said some trucks are built different, I was explaining to him that ours are built with it. But then just asked him for rams information and emailed ram about it

That sucks. I'm concerned about that with my dealership as well because it's kind of small. Here's the link to the build sheet website so that you can look over it yourself. Just in case you didn't know where to find it!

FCA RAM

fcacommunity.force.com

 

[rambts]

Thank you all for this incredible thread. I've had the suspicion that something was off about the ride height of my truck. My neighbor has a Rebel (which has the same ride height as a regular Big Horn with the Off-Road Package) and my truck sits a tad lower. The rear I don't mind so much, but the front looks so low when compared to the Rebel and even trucks with the off-road package. Is there Any way to for someone to list out the part numbers of the springs and shocks that are on an off-road package truck so we can compare them? My build specs say "raised ride height" and "Front Extra HD Shock Absorbers" and "Rear Extra HD Shock Absorbers". Having the part numbers would make it an easy argument with Ram Care and the dealer for them to make the necessary corrections.
Thank you all in advance.

these should be the correct part numbers for ORG

shocks:
front 68277314ac
rear 68262592ac

springs:
front 68320249ab
rear 68262684ab

 

[rambts]

the shocks are easy to identify , they should have a green part number sticker ( red means non ORG)
the springs dont appear to have color coded tags on them.

 

[pstemme]

I do have raised wheel height on my sheet, also the extra HD shocks. I have the "off road group" springs and shocks, very vague on the springs!
build date is 7-20 MDH is 072412 purchased 8-27

 

[puba08]

I do have raised wheel height on my sheet, also the extra HD shocks. I have the "off road group" springs and shocks
build date is 7-20 MDH is 072412 purchased 9-27 View attachment 68024 View attachment 68025

Mine is exactly the same.


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[Pyleketerson]

I think he's confused. Which is where my post came from. Hopefully we all get it taken care of so we can be happier with our trucks.

I’m not confused. This isn’t a difficult concept to grasp. I missed that rambts was missing the ORG springs so my bad there. But yes I also do hope this can be cleared up and taken care of.

 

[rambts]

I do have raised wheel height on my sheet, also the extra HD shocks. I have the "off road group" springs and shocks
build date is 7-20 MDH is 072412 purchased 9-27 View attachment 68024 View attachment 68025

thanks everyone for chiming in, this helps confirm that a few of us are definitely MISSING the longer springs that are included in the ORG package.
now lets see what the dealerships say about fixing this problem for us.

 

[Moparian]

I'll be sure to check mine once I get it, hopefully this week. Build sheet has raised ride height etc and it was built 8/14.

 

[CJR28]

Update: Spoke with the dealership parts manager today and with FCA customer service. Customer service left me a voice mail and also sent an email asking whether or not the truck was built for me or a dealership inventory vehicle. The parts manager at my dealership was very helpful and wasnt surprised and said that sometimes mixups happen on the assembly line. He asked for the correct ORP spring part number and the part number for the regular spring that was on my truck. I should be hearing more tomorrow, ill keep updating

 

[Grape_Ape]

Well, I'm glad you're having a positive experience. Gentleman I talked to in service seemed to have a dismissive attitude the entire time I was explaining my situation. He then took me to the parts department so that we could look up my VIN# and see what parts should be on there. The computer came back with 0237AB - which is what is installed. When pressed on why my truck would sit an inch lower than the various trucks that have been posted here or facebook I was met with "I don't know" and "We haven't into this so we don't know how to proceed."

At this point I'm not sure how to proceed either.

 

[CJR28]

Well, I'm glad you're having a positive experience. Gentleman I talked to in service seemed to have a dismissive attitude the entire time I was explaining my situation. He then took me to the parts department so that we could look up my VIN# and see what parts should be on there. The computer came back with 0237AB - which is what is installed. When pressed on why my truck would sit an inch lower than the various trucks that have been posted here or facebook I was met with "I don't know" and "We haven't into this so we don't know how to proceed."

At this point I'm not sure how to proceed either.

Do you have an open case with customer care? I would relay the message to them. This truck was not sold to us as advertised and the parts need to be replaced

 

[Alejandro_Andretti]

Well, I'm glad you're having a positive experience. Gentleman I talked to in service seemed to have a dismissive attitude the entire time I was explaining my situation. He then took me to the parts department so that we could look up my VIN# and see what parts should be on there. The computer came back with 0237AB - which is what is installed. When pressed on why my truck would sit an inch lower than the various trucks that have been posted here or facebook I was met with "I don't know" and "We haven't into this so we don't know how to proceed."

At this point I'm not sure how to proceed either.

So the parts department told you your part number? I’ll double check with them later I only spoke to service advisor

 

[puba08]

Just curious, How much are the springs?


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[puba08]

When I search the springs listed a few posts ago it says they are discontinued and replaced.


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[Grape_Ape]

Do you have an open case with customer care? I would relay the message to them. This truck was not sold to us as advertised and the parts need to be replaced

Yea, Ramcares messaged me back so I'm opening a ticket with them.

So the parts department told you your part number? I’ll double check with them later I only spoke to service advisor

Yes, they were able to read my part numbers based off VIN #

 

[rambts]

When I search the springs listed a few posts ago it says they are discontinued and replaced.


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the part numbers (for the springs) that I listed several posts back were taken from other members here who had confirmed they had the ORG and went out checked their part numbers on their springs and who also confirmed that their wheel well measurements were at least 1" inch higher in both front and rear. I know that depending on options there could be a small discrepency of +- 1/8 inch or so. one other member had ramboxes and MFT and was still 1.25" higher than mine (that has neither) making me believe that there are indeed longer springs out there providing additional height.

 

[TTown77]

Here's a quick update: I had my dealer pull the "options report" for my truck (BTS) and a regular Big Horn with the Off Road Package to see if the springs, shocks and raised ride height options lined up. Here's what it looks like:

BUILT TO SERVE EDITION
CODE	DESCRIPTION
ASG	Built-to-Serve Edition
SFDP	Front Extra HD Shock Absorbers
SGDP	Rear Extra HD Shock Absorbers
ZADP	Spring Front Left
ZPSP	Spring Front Right
ZBSP	Spring Left Rear
ZNDP	Spring Right Front
XZNP	Raised Ride Height
Off Road Package Truck
CODE	DESCRIPTION
MPDP	Off-Road Decals
SFDP	Front Extra HD Shock Absorbers
SGDP	Rear Extra HD Shock Absorbers
ZBCP	Spring - Left Front
ZPCP	Spring - Right Front
ZCWP	Spring - Left Rear
ZRWP	Spring - Right Rear
XZNP	Raised Ride Height

Clearly BTS owners got the wrong springs. Now we have to figure out how we get it fixed. I'll be reaching out to my dealer to see if they are willing to make the correction. Will keep the group posted.