Noise heard when turning into driveway

[pikemike]

In talking with the dealer service manager today, he said since this TSB latest rev includes only V6 eTorque, they can’t perform the work on my vehicle, V8 Hemi eTorque. Interestingly, the original issue, was not engine specific. He emphasized that Chrysler is a real stickler on this, but he will look into it.

Why would they exclude the hemi? It’s clear the issue is widespread beyond the V6.

 

[gman524]

I hear a low frequency groan or vibration when turning right into the driveway. It appears to be coming from either the left front suspension or the steering column. It’s hard to pinpoint precisely where the source is. Has anyone had a similar experience? Any ideas as to what it could be?

I had the same issue with my 2021 1500 Big Horn. Unfortunately the other day I hit a raccoon in the road while driving to work. When I got there I noticed a rubber piece hanging down where I had hit the animal. Good for me but bad for raccoon was that I never new that in 2019 Ram installed a motorized air dam deflector in the front end that lowers at high speeds and raises when you shut your truck off. This is was damaged by raccoon so I removed the JUST THE RUBBER PIECE 4 bolts and my truck no longer makes that noise when I turn right at low speeds.

 

[pikemike]

In talking with the dealer service manager today, he said since this TSB latest rev includes only V6 eTorque, they can’t perform the work on my vehicle, V8 Hemi eTorque. Interestingly, the original issue, was not engine specific. He emphasized that Chrysler is a real stickler on this, but he will look into it.

Why would they exclude the hemi? It’s clear the issue is widespread beyond the V6.

Normally it takes TSB search a while to answer when you can’t find a TSB, but today they responded shortly after I posted above. There is a REV B! And now they have removed the limitation of V6 engines, and this TSB does apply to any engine.

 

[pikemike]

So I received the TSB update and new tires and the steering column noise is now gone. Making right turns into driveway and parking lots and no issue. Problem solved. Thanks team.

 

[CHeYeNNe71]

Found out I have to pay since I'm out of factory warranty. Typical BS.

 

[pikemike]

Me too. The TSB allows 0.2 hours and I declined performing any diagnosis. Based on this forum discussion, I told them not necessary, just complete TSB and I’ll cover 0.5 hour max. That’s what it ended up being. Not too bad and it’s fixed now.

 

[CHeYeNNe71]

Me too. The TSB allows 0.2 hours and I declined performing any diagnosis. Based on this forum discussion, I told them not necessary, just complete TSB and I’ll cover 0.5 hour max. That’s what it ended up being. Not too bad and it’s fixed now.

Good to know. I'll have to call the local and see what they say.

 

[theblet]

Found out I have to pay since I'm out of factory warranty. Typical BS.

Contact @RamCares to see if they can help you with a good will repair.

 

[CHeYeNNe71]

Contact @RamCares to see if they can help you with a good will repair.

They're the ones who told me I will have to pay out of pocket, but thanks.

 

[theblet]

They're the ones who told me I will have to pay out of pocket, but thanks.

That sux