Sidewinder81
Member
- Joined
- Jun 29, 2019
- Messages
- 15
- Reaction score
- 15
Sorry if this is too long winded.
3 weeks ago I bought my first ever pickup truck - a 2019 Longhorn in Billet silver and basically exactly what I wanted. My truck had to be driven in, and when I picked it up there was a message on the dash stating the blind spot detection system was disabled. My salesmen saw it, and rushed the truck to the shop to have it looked at (as I had not yet paid for it...), after about 20 minutes they came out and said that the drivers side mirror needed replacement, and also they noted that the radio volume knob was overly tight and would also be replaced. They had the parts ordered, and would call me when they arrived.
Possibly my worst mistake, with the excitement of a new truck sitting there, and otherwise absolutely perfect, I said, ok, that's fine, just give me the truck.
2 weeks passed, not a call. I called the dealer, and after some looking around they found the parts but dropped the ball on calling me. No huge deal, not like I can't drive a truck without blindspot detection. Scheduled appointment on wednesday 7/17.
Dropped the car off early in the morning, after a few hours of waiting, they told me that replacing the mirror didn't fix the system. They had to order a "door module", and it would be here first thing thursday morning. Ok, no biggie, so I got in my car to leave. I immediately notice that the AC isn't working whatsoever. Turned around and rolled right back into the dealer. After looking at it for a while, they just gave me a loaner, which was fine because I had been waiting for about 4 hours at that point. My parts would be there thursday morning anyway, so it would save me from having to come in early (I'm currently working nights, so 8am is reaaaaly early).
Thursday rolls around, my car isn't ready, so I just drive the loaner into work again. The service guy (who's very nice), calls me and tells me it'll be ready friday morning. That works for me, because I had an appointment to get my window tint put on.
Friday morning I finally pick up my truck, driving it home, less than 2 miles, I get "blind spot detection disabled" message on the screen. The SAME ISSUE I came in with! I was annoyed, so called them and told them we have to revisit this next week (I really wanted to get my windows tinted).
On my way to the window tint shop, the GPS voice starts getting all messed up when she speaks. That's odd, but again not a big deal. As I'm pulling up to the tint shop, the radio goes CRAZY. Volume won't do anything but FULL BLAST. Even when I turn it down, it turns itself back up again! Turn the radio and car off, restart it, same thing!
At this point I was pretty pissed, so I canceled my window tint appointment and drive straight to the dealer. They were good about getting me a rental car (probably because they could sense I was upset...).
Monday morning, they had to create a STAR case because they needed assistance in trouble shooting.
This morning (tuesday) I had to drive into trade rental cars because the Charger they gave me was having trouble starting (not real confidence inspiring for a new, first time FCA owner). The mechanic things it was my phone causing the radio to go full volume, which seems weird to me because the radio was on XM, I was not using carplay at the time. So they want me to come with my phone out to the car and see, fair enough. We got out there, but the mechanic got the call from STAR, so I told them, you guys do your thing, that's higher priority than me.
Talked to my support guy tonight, apparently they don't know what's wrong with my truck. They have to get another similiar truck, and bring it into the shop to trouble shoot it. WHAT?!? I'm not sure how that makes sense, unless they're trying to find known good parts, and put those parts on my truck. Honestly I'm ok with that, but seems like the dealer would then have to backfill, but that's a whole bunch of not my problem, so whatever. Talking further, no, they have had to do this before on other issues to resolve them. They're pulling a car from an associated dealer tomorrow (hopefully) to figure this out.
What. The. Heck. Honestly this seems like my dealer and the STAR people have no idea what's wrong with my truck. Has anyone ever heard of pulling a "good car" to compare?
All this at 403 miles and 3 weeks of ownership. Feeling pretty frustrated about this entire experience.
3 weeks ago I bought my first ever pickup truck - a 2019 Longhorn in Billet silver and basically exactly what I wanted. My truck had to be driven in, and when I picked it up there was a message on the dash stating the blind spot detection system was disabled. My salesmen saw it, and rushed the truck to the shop to have it looked at (as I had not yet paid for it...), after about 20 minutes they came out and said that the drivers side mirror needed replacement, and also they noted that the radio volume knob was overly tight and would also be replaced. They had the parts ordered, and would call me when they arrived.
Possibly my worst mistake, with the excitement of a new truck sitting there, and otherwise absolutely perfect, I said, ok, that's fine, just give me the truck.
2 weeks passed, not a call. I called the dealer, and after some looking around they found the parts but dropped the ball on calling me. No huge deal, not like I can't drive a truck without blindspot detection. Scheduled appointment on wednesday 7/17.
Dropped the car off early in the morning, after a few hours of waiting, they told me that replacing the mirror didn't fix the system. They had to order a "door module", and it would be here first thing thursday morning. Ok, no biggie, so I got in my car to leave. I immediately notice that the AC isn't working whatsoever. Turned around and rolled right back into the dealer. After looking at it for a while, they just gave me a loaner, which was fine because I had been waiting for about 4 hours at that point. My parts would be there thursday morning anyway, so it would save me from having to come in early (I'm currently working nights, so 8am is reaaaaly early).
Thursday rolls around, my car isn't ready, so I just drive the loaner into work again. The service guy (who's very nice), calls me and tells me it'll be ready friday morning. That works for me, because I had an appointment to get my window tint put on.
Friday morning I finally pick up my truck, driving it home, less than 2 miles, I get "blind spot detection disabled" message on the screen. The SAME ISSUE I came in with! I was annoyed, so called them and told them we have to revisit this next week (I really wanted to get my windows tinted).
On my way to the window tint shop, the GPS voice starts getting all messed up when she speaks. That's odd, but again not a big deal. As I'm pulling up to the tint shop, the radio goes CRAZY. Volume won't do anything but FULL BLAST. Even when I turn it down, it turns itself back up again! Turn the radio and car off, restart it, same thing!
At this point I was pretty pissed, so I canceled my window tint appointment and drive straight to the dealer. They were good about getting me a rental car (probably because they could sense I was upset...).
Monday morning, they had to create a STAR case because they needed assistance in trouble shooting.
This morning (tuesday) I had to drive into trade rental cars because the Charger they gave me was having trouble starting (not real confidence inspiring for a new, first time FCA owner). The mechanic things it was my phone causing the radio to go full volume, which seems weird to me because the radio was on XM, I was not using carplay at the time. So they want me to come with my phone out to the car and see, fair enough. We got out there, but the mechanic got the call from STAR, so I told them, you guys do your thing, that's higher priority than me.
Talked to my support guy tonight, apparently they don't know what's wrong with my truck. They have to get another similiar truck, and bring it into the shop to trouble shoot it. WHAT?!? I'm not sure how that makes sense, unless they're trying to find known good parts, and put those parts on my truck. Honestly I'm ok with that, but seems like the dealer would then have to backfill, but that's a whole bunch of not my problem, so whatever. Talking further, no, they have had to do this before on other issues to resolve them. They're pulling a car from an associated dealer tomorrow (hopefully) to figure this out.
What. The. Heck. Honestly this seems like my dealer and the STAR people have no idea what's wrong with my truck. Has anyone ever heard of pulling a "good car" to compare?
All this at 403 miles and 3 weeks of ownership. Feeling pretty frustrated about this entire experience.
