Truck number 1 was one of the first trucks off the line when they first started selling them. Had to take it right back to the dealer and it needed 17 parts, all backordered. From body mounts and hardware, front differential, and even a steering wheel that was stitched wrong. So after they “fixed” it i took it right back and said try again, nothing was repaired. So they did. They brought in a Chrysler advisor, had me come back and drop it off 5 more times. The very last time i picked it up they had it all washed up and ready to go and from about 10 feet away my heart sunk because the truck was covered from hood to rear bumper in scratches. Not just swirls, enough for it to go into the body shop for repair. they ended up finishing the truck and delivered it to me and it looked like a 3rd grader had repainted the truck, and low and behold not one issue was fixed.
Chrysler was completely useless in the whole situation, and I ended up sending out an email to every higher up at the dealership and within 20 minutes i had a phone call to come in and swap the truck out, same lease payment and a later build.
Truck number 2 lasted 5 months and duplicated every issue the previous truck had so I called them back and got a little angry with the sales manager and told him they are not touching this truck and I want out of it. I asked for a 2020 model, and they happened to have laramie sports come in and they gave me a hell of a deal. The salesmen and manager at my dealer are exceptional. I thought for sure I’d be stuck with it for the 2-3 year lease, but they stepped up and bailed me out, twice. New truck is 10/2019 build. I’ve been crossing my fingers since i picked it up last month.
