Leaky Cab Denied Warranty

[Volunteer1589]

Update:
Went to the dealer this morning only for them to tell me the appointment was in their system, however nothing was scheduled with the glass installer. So now we are starting this process over again. Such a waste of time. You just have to laugh at this point.

 

[dde664]

Just discovered my 2019 ram cab is leaking behind the backseat. Finally found the source of the moldy smell! Will be contacting the dealership Monday

 

[ZombieSlayer]

I knew they'd have to go through a third party to install the rear glass (they told me when ordering the parts) so I wasn't too upset that we ended up waiting on them and not the parts

 

[Volunteer1589]

Update:
Truck went into the dealership this morning. They gave me a 2021 Grand Cherokee in the mean time. Have not heard back from the dealer yet but hoping for the best.

 

[Volunteer1589]

We’ll y’all got a bad call today. The stop/start feature quit working because a rat or squirrel or something crawled up in the engine bay and has eaten all the wires away. Dealer wants $500 to rewire the truck; it’s not covered under warranty. Definitely not what I wanted to hear, but the back glass has been replaced. Below pics were taken by the tech. Anyone have any experience with something like this?

 

[bud007]

Volunteer ,well that sucks . are you sure it was an animal ? , what kind of animal actually eats copper ? insulation yes , but copper ? looks like something might have pulled or tore at those wires at least in the 1st photo of the connector
not saying it couldnt have been an animal , but geeze

 

[Jako]

We’ll y’all got a bad call today. The stop/start feature quit working because a rat or squirrel or something crawled up in the engine bay and has eaten all the wires away. Dealer wants $500 to rewire the truck; it’s not covered under warranty. Definitely not what I wanted to hear, but the back glass has been replaced. Below pics were taken by the tech. Anyone have any experience with something like this?

View attachment 97893View attachment 97894

"Some are blaming the auto industry’s shift to wire insulation made from soy, as well as rice husks, wood, peanut oil, corn and other sugars. Critics charge that plant-based plastics give off a faint vanilla smell when warm, turning vehicles into a moveable feast for pests.

Automotive wiring used to be coated with less appetizing polymer-based plastic insulation. But over the past 20 years, manufacturers have adopted biodegradable materials to make recycling easier and to meet sustainability targets set by well-meaning government policy."

From:

Why Rodents are Chewing up Car Wires and What You Can Do to Prevent it.

Every farmer knows that vermin nesting in a warm engine bay is yesterday’s news. What is troubling is the growing volume of online stories about rodents chewing up expensive wiring looms that keep Audis, Hondas, Toyotas and Volvos running

www.wheels.ca

 

[mikeru82]

Volunteer ,well that sucks . are you sure it was an animal ? , what kind of animal actually eats copper ? insulation yes , but copper ? looks like something might have pulled or tore at those wires at least in the 1st photo of the connector
not saying it couldnt have been an animal , but geeze

Definitely chewed off by a critter. It's pretty common in some areas where rodents are prevalent. I've had it happen to me. In my case, It wasn't that they ate the actual copper wiring, but they chewed through it to use the wire in their nest.

 

[Dderrick34]

Thanks for bringing this to our attention @SD Rebel and @Volunteer1589!

We're sorry to hear about the leaking concern regarding your vehicle's window @Volunteer1589. Let's work toward finding a solution! We would like to assist with the aid of a dealer, so to get started send our team a private message with your VIN as well as some additional details regarding this matter.

Hannah
Ram Cares

Dear @RamCares Team,

I am writing to formally address a recurring issue with my 2021 Ram 1500 DT, specifically a water leak from the rear window that I believe should be covered under the extended warranty (23-098-23). I initially reached out to 1-866-RAM-INFO last week and spoke with three different representatives on three separate occasions. Each time, I was assured that I would receive a follow-up call from a case manager regarding this issue and the coverage under the extended warranty. However, I never received any such call.

When I followed up today, I was informed that my case had been canceled and that I had been given ‘misinformation’ during my previous calls because for some reason my 2021 1500 isn’t covered by the warranty, yet my truck is clearly impacted by this defect.

This admission of misinformation is concerning, as it indicates negligence on Rams part and has caused further delays in resolving the issue.

While I have been waiting for a resolution, the water leak has continued to affect my vehicle and the subsequent growth of mold. As a result, I am unable to safely use my truck, particularly as I cannot transport my 18-day-old son in it due to these concerns.

This situation has escalated beyond a simple inconvenience, and I am deeply frustrated by the lack of communication and the continued disregard for my safety and well-being. An apology from the ‘supervisor’ that i spoke to is insufficient given the extent of the harm caused.

I request that you immediately address this issue, provide a timely resolution, and ensure that the warranty is honored in accordance with the coverage I am entitled to. Please contact me as soon as possible to resolve this matter