GREAT people to work with. Ordered and received within a week. I had the Local Ram dealership install ($100.) He used the cables and USB program that came with it. He had done several before, but this was a first from MVI. He was so impressed that he got the web address from me and his friend (who was looking for one) ordered one. The installer paired the new radio vin with my truck vin, so it is now considered "factory equipped". Price was $2400 but I sent my old radio back and they will give me up to $600. for it. Only had for a couple of days, but my Big Horn is now up there with the more expensive ones! LOVE IT.