If you've had the rear window leak...

[Joencyndi]

was the carpet wet too? Just wondering how much of a leak will cause those issues.

Carpet was not wet, no mold, no apparent signs of water intrusion.

 

[kapinallinen2]

Didn't have these available on initial post

Not going to take a whole lot of moisture to eff up that circuit board.

 

[PurpleRT]

Can you not just run a bead of silicon or butyl around the RF modules case and waterproof it better yourself? Assuming that case is what holds it.


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[Joencyndi]

Eleven days now, waiting on any word from Ram, they have not contacted the dealer, and every time I go onto RamCare chat, I get a load of empty promises of the level one person going to escalate to case manager and supervisor, but still no contact. I have been told now by level 1 advocate it is covered, one day, (Printed chat session), next day, told it is still open and being considered, and I will be called same day, or next day, and again nothing. Can't find any email addresses for anyone at ram cares to escalate this to. Looking for ideas. Thanks

 

[Joencyndi]

The 3 year 36k warranty should cover that.
The rear window FRAME is broken, the rear window FRAME is leaking, not the glass, a big difference when it comes to warranty coverage.

Dealer say NO, and to contact Ram. Found Extended Warranty TSB for Frame, Mine was build 8 months after last date listed in TSB

 

[kapinallinen2]

Dealer say NO, and to contact Ram. Found Extended Warranty TSB for Frame, Mine was build 8 months after last date listed in TSB

Is your truck not under the 3 year 36k bumper to bumper warranty?
RAM warrantied my rear window leak caused by a cracked frame at 25948 miles on 1/6/2020, delivery date on the truck was 8/17/2018.
edit: I would go to a different dealer and not even mention the TSB.