I was really excited to get my 19 Laramie 2 weeks ago, my 7th Ram and another of many Mopar vehicles. Actually my 14th brand new vehicle in ten years between Jeeps and Rams. What a let down.
To keep it short, I got to enjoy my brand new truck for a total of about 3 hours since I bought it. Driver's seat felt terrible and was told it's defective, dealer ordered a replacement. Next day, check engine light, dealer keeps the whole day. Get it back that evening, told light was just some bs codes. Next morning, check engine light. At this point I'm late for an appointment and decide to drive it and drop it at the dealer afterwards...until the truck starts to steer to the left by itself at 40mph. Yes, by itself. No, not an alignment issue, the truck's wheel pulling to the left unless I force it back. Take it back to the dealer, furious but not at them, they didn't build it and are trying to be as helpful as possible. They offer to cancel the deal and give me my 16 2500 Laramie (problem free since new) back to me, but assure me they can fix all the problems. My wife says let them fix it, I tell them to please make it right. Day after day, no real answers because Chrysler has engineers and protocols to follow, dealer's hands are tied. Finally get word on Monday that the Etorque battery pack is bad and needs replaced, but it can only be ground shipped from California, so a week minimum until it's here. After it arrives, things need reprogrammed, ect and it'll be a few days after. So now I'm looking at another 2 weeks...and we still have no idea what's wrong with the steering!!!
What fantastic quality, I bought a truck that is spending it's first month in the shop. My dealer (who has been great from the start) says they will talk to Chrysler about maybe doing something for us to make amends. I can tell you this, if they don't...I'm done with any of their brands from now on. So you guys know, I own a motorcycle shop and am far more understanding/patient than most people in these situations...but I've had it.
Hope to contribute to this forum since I always customize my vehicles...maybe someday when I get to drive the truck I paid for. Maybe tomorrow I'll drive through the service lot and look at my brand new truck sitting there and think of all the stuff if like to do if it was in my driveway.
To keep it short, I got to enjoy my brand new truck for a total of about 3 hours since I bought it. Driver's seat felt terrible and was told it's defective, dealer ordered a replacement. Next day, check engine light, dealer keeps the whole day. Get it back that evening, told light was just some bs codes. Next morning, check engine light. At this point I'm late for an appointment and decide to drive it and drop it at the dealer afterwards...until the truck starts to steer to the left by itself at 40mph. Yes, by itself. No, not an alignment issue, the truck's wheel pulling to the left unless I force it back. Take it back to the dealer, furious but not at them, they didn't build it and are trying to be as helpful as possible. They offer to cancel the deal and give me my 16 2500 Laramie (problem free since new) back to me, but assure me they can fix all the problems. My wife says let them fix it, I tell them to please make it right. Day after day, no real answers because Chrysler has engineers and protocols to follow, dealer's hands are tied. Finally get word on Monday that the Etorque battery pack is bad and needs replaced, but it can only be ground shipped from California, so a week minimum until it's here. After it arrives, things need reprogrammed, ect and it'll be a few days after. So now I'm looking at another 2 weeks...and we still have no idea what's wrong with the steering!!!
What fantastic quality, I bought a truck that is spending it's first month in the shop. My dealer (who has been great from the start) says they will talk to Chrysler about maybe doing something for us to make amends. I can tell you this, if they don't...I'm done with any of their brands from now on. So you guys know, I own a motorcycle shop and am far more understanding/patient than most people in these situations...but I've had it.
Hope to contribute to this forum since I always customize my vehicles...maybe someday when I get to drive the truck I paid for. Maybe tomorrow I'll drive through the service lot and look at my brand new truck sitting there and think of all the stuff if like to do if it was in my driveway.
