Cdcrawford25
Active Member
The dealers are really not proactively helpful when it comes to these TSB’s even though we have spent a lot of money with them. I had to go to the service manager yesterday because when i described my issues (knowing I could not tell them the TSB’s directly) the service advisor immediately gave excuses. He said all Hemi’s are rough idling when I tried to get the PCM TSB put in. Then when I said about a dragging feeling when coasting for the TCM TSB he discounted that. When I mentioned it was getting poor mileage he stated “it isn’t broken in yet and nothing he can do about mileage. That is unfortunately the service you get from these dealers. I think they must be trained to do it because both of my local dealers have the same attitude towards these TSB’s. Just be persistent or go to manager and make them show you they are done in their computer system if you don’t feel you are getting the truth. They don’t seem to feel they get reimbursed appropriately for doing these flashes apparently. The advisor in the end showed me his work order system. They have a diagram of blue boxes for every module in the truck. When they plug the truck in it tells them what module has a flash available and the box for that module turns a different color.I refueled (put in 89 octane) Monday AM and have been hand calculating mileage since. Another 150 miles and the trip meter says I'm getting 9.8 mpg. My hand math says 10.3.
Have appointment with dealer Monday; when I called the dealer I purchased from, the service department said they'd updated the RAM with all TSBs before I drove off the lot, so we'll see.