Has anyone added a trailer brake controller to a 2025 yet?

[Jimmy07]

Well drove 2 hrs this morning to the dealer who had part numbers #68569520AB(trailer tow module) and then the dash switch 68618899AA in stock. When the Head Tech looked at the parts and the instructions he said that he wouldn't start the install without the required full kit including the cable/harness. So thankfully he did not charge me for the above parts, and has ordered the kit which is suppose to arrive the 1st week of December. It wasn't a wasted trip as I did get the oil change, tire rotation and a ABS brake recall completed.

….And they will receive the kit, which contains part numbers 68569520AB and 68618899AA, and 9 wires. The 9 wires will end up in the garbage because they won’t be needed, leaving him with installing the two parts he could have installed today. Ughhh….why are there techs/service advisors that just won’t do the work that the customer is willing to pay them to do…

 

[Cbty2050]

Well drove 2 hrs this morning to the dealer who had part numbers #68569520AB(trailer tow module) and then the dash switch 68618899AA in stock. When the Head Tech looked at the parts and the instructions he said that he wouldn't start the install without the required full kit including the cable/harness. So thankfully he did not charge me for the above parts, and has ordered the kit which is suppose to arrive the 1st week of December. It wasn't a wasted trip as I did get the oil change, tire rotation and a ABS brake recall completed.

Why wouldn't he install it? Did he not look for the wires in the harness. We installed 2 this week that I know of.

 

[RamTruckMan]

My service manager original my said the parts manager said I needed the whole kit… I told him he was wrong so he spoke to the lead tech who agreed with you guys and they agreed to order the 2 PN and install them. The only caveat was that if it didn’t work, I’d still be on the hook for the install and parts

 

[azzx]

….And they will receive the kit, which contains part numbers 68569520AB and 68618899AA, and 9 wires. The 9 wires will end up in the garbage because they won’t be needed, leaving him with installing the two parts he could have installed today. Ughhh….why are there techs/service advisors that just won’t do the work that the customer is willing to pay them to do…

Correct - in my case the wires were not used

 

[Cbty2050]

Ughhh….why are there techs/service advisors that just won’t do the work that the customer is willing to pay them to do…

LAZY, that is the answer. It takes less than 2 minutes to check for the wires.

 

[RVTRKN]

I believe its to soon for techs to know whats normal. Yes he was a little lazy, but (I'll assume in his mind) he might think he could end up going down the rabbit hole looking for wires that may or may not exist. The question I have for the tech is, "is the kit going to cost me more, or, do I have to pay for the wires I didn't need?". When Ram changes things, like the way the new brake controller is installed and setup, software as well as hardware, that is a major change for that install.