Front Wheel Fell OFF!

[Tom@seal beach]

Good news to report. The dealership in Huntington Beach CA inspected the truck and replaced the truck with a brand new truck with the identical equipment package.
Happy for my daughter to get a new truck and not a repaired truck.
Also thank you Mark from RamCares for offering to help any time if we needed it.
A good result!!! RAM stood behind their product!

 

[Skater]

Good news to report. The dealership in Huntington Beach CA inspected the truck and replaced the truck with a brand new truck with the identical equipment package.
Happy for my daughter to get a new truck and not a repaired truck.
Also thank you Mark from RamCares for offering to help any time if we needed it.
A good result!!! RAM stood behind their product!
View attachment 60205

Great news. Also glad to hear Ram did the right thing and replaced the truck. Congratulations.

 

[Icecoldak]

Good news to report. The dealership in Huntington Beach CA inspected the truck and replaced the truck with a brand new truck with the identical equipment package.
Happy for my daughter to get a new truck and not a repaired truck.
Also thank you Mark from RamCares for offering to help any time if we needed it.
A good result!!! RAM stood behind their product!
View attachment 60205

That is a FIRST---

 

[MannymanX]

Good news to report. The dealership in Huntington Beach CA inspected the truck and replaced the truck with a brand new truck with the identical equipment package.
Happy for my daughter to get a new truck and not a repaired truck.
Also thank you Mark from RamCares for offering to help any time if we needed it.
A good result!!! RAM stood behind their product!
View attachment 60205

Wow that's amazing! They've actually replaced it with a new one! Good for you guys and great service on Ram's side!

 

[Scram1500]

Good news to report. The dealership in Huntington Beach CA inspected the truck and replaced the truck with a brand new truck with the identical equipment package.
Happy for my daughter to get a new truck and not a repaired truck.
Also thank you Mark from RamCares for offering to help any time if we needed it.
A good result!!! RAM stood behind their product!

Holeee chit.... that is pretty amazing. There must have been some other problems with the first truck, like major liability problems they want to sweep under the carpet

 

[Jeffjad]

That's awesome! Congrats to your Daughter on another new truck.

 

[Dave07]

Wow! Kudos to Ram for stepping up and doing the right thing! You don’t see that to much nowadays!


Sent from my iPhone using Tapatalk

 

[Rammit]

That is crazy and concerning. I have never seen or heard of an issue like this before. Glad she didn’t get hurt. Hopefully you can get someone in FCA to get on this quickly and make sure this doesn’t happen to anyone else.

 

[WXman]

Well yeah, a wheel and tire literally coming disconnected from the truck while driving isn't exactly news that you want floating around. Kind of bad for P.R. I'm not surprised they'd immediately replace the truck under those circumstances. That's drastically different from the typical issues we have with trucks.

 

[RamCares]

Good news to report. The dealership in Huntington Beach CA inspected the truck and replaced the truck with a brand new truck with the identical equipment package.
Happy for my daughter to get a new truck and not a repaired truck.
Also thank you Mark from RamCares for offering to help any time if we needed it.
A good result!!! RAM stood behind their product!

Greatly appreciate you taking the time to share your outcome here, @Tom@seal beach! Especially happy to hear it. I am always more than willing to do what I can to provide support!

Mark
RamCares

 

[ramhead]

Good for you/her...glad it was worked out! One question though if you are willing to answer it as I'm curious - did they ask her to sign off that she wouldn't be suing or filing any other type of claim on the first truck? I can't see them not asking for that in trade for a new truck.

 

[MannymanX]

Good for you/her...glad it was worked out! One question though if you are willing to answer it as I'm curious - did they ask her to sign off that she wouldn't be suing or filing any other type of claim on the first truck? I can't see them not asking for that in trade for a new truck.

It's pretty obvious that she isn't going to get anything if she sue after she got a new truck...

 

[PowerJrod]

Nothing...I asked the question was there any noise, clunking, anything. She said no. The just drove it back from Lake Havasu at 70-80 the whole way!

Damn...we were just getting ready to plan a trip back to lake Havasu too lol. But never heard of this happening, almost wonder if there was a serious pot hole she hit earlier that day or that week that could've led up to this....

 

[Scram1500]

Damn...we were just getting ready to plan a trip back to lake Havasu too lol. But never heard of this happening, almost wonder if there was a serious pot hole she hit earlier that day or that week that could've led up to this....

That's one magic pothole

 

[Jeffjad]

Damn...we were just getting ready to plan a trip back to lake Havasu too lol. But never heard of this happening, almost wonder if there was a serious pot hole she hit earlier that day or that week that could've led up to this....

She could hit a crater but no way it should cause your upper ball joint nut to fall off.....destroy the ball joint maybe but clearly the nut backed off the stud looking at the pics.

 

[PowerJrod]

That's one magic pothole

Dont be a little snot....you know what I meant man...smh.

 

[PowerJrod]

She could hit a crater but no way it should cause your upper ball joint stud nut to fall off.....destroy the ball joint maybe but clearly the nut backed off the stud looking at the pics.

Agreed, scary stuff. But Ram had their backs....all that matters from this point on...good thing Ram won a safety award lol

 

[Boston]

Good news to report. The dealership in Huntington Beach CA inspected the truck and replaced the truck with a brand new truck with the identical equipment package.
Happy for my daughter to get a new truck and not a repaired truck.
Also thank you Mark from RamCares for offering to help any time if we needed it.
A good result!!! RAM stood behind their product!
View attachment 60205

Friggin awesome outcome. Congrats.

 

[Scram1500]

Dont be a little snot....you know what I meant man...smh.

C'mon man, no funny bone? Seems like you meant the pothole had a wrench and removed the ball joint nut

 

[Dusty1948]

After seeing myself what spec those ball joint nuts are torqued to at the factory, it's a miracle that this doesn't happen more often.

When I put my leveling kit in, I put my suspension hardware back together tighter. The factory settings are scary. Even on solid axle Jeeps they only use something like 25-30 ft/lbs on the castle nuts. Crazy. On my 2020 Ram, I could have removed the ball joint nut with a 1/8" drive ratchet and my left hand. I couldn't believe it.

The service manual indicates an upper ball joint torque of 26 ft. lbs., plus another 180 degree turn. Likewise, 38 ft. lbs. plus another 195 degree turn for the lower ball joint.

From 2019 Ram DT Service Manual
02 - Front Suspension / Front, Independent Front Suspension / Technical Specifications
TORQUE SPECIFICATIONS

​

DESCRIPTION​	N·m​	Ft. Lbs.​	In. Lbs.​	COMMENT​
Half Shaft Nut​	250​	184​	—​	​
Hub And Bearing Bolts​	50 + 165°​	37 + 165°​	—​	​
Lower Ball Joint Nut​	51 + 195°​	38 + 195°​	—​	​
Lower Control Arm Nuts​	100 + 145°​	74 + 145°​	—​	​
Strut Rod Nut​	35​	26​	—​	​
Shock Absorber Lower Bolt​	168​	124​	—​	​
Shock Absorber Upper Nut​	70​	52​	—​	​
Stabilizer Bar Bolts​	45​	33​	—​	​
Stabilizer Bar Link Lower Nut​	119​	88​	—​	​
Stabilizer Bar Link Upper Nut​	80​	59​	—​	​
Upper Control Arm Bolts​	174​	128​	—​	​
Upper Ball Joint Nut​	35 + 180°​	26 + 180°​	—​	​