Todd
Active Member
Great to hear that moosem!Mine goes in tomorrow. This is very helpful.
Great to hear that moosem!Mine goes in tomorrow. This is very helpful.
Thanks Billet1500 4×4!Mine was the actual bumper. The hood and grill gaps all matched side to side passenger side had roughly a 1/4" larger gap between the filler panel and top of the bumper. I had to replace the front bumper anyways so while I had it off I figured out how it was built I made a slight modification and was able to adjust the passenger side to match the drivers, there is actually quite a bit of adjustment in the bolts, the problem is the locating pins. I just cut the passenger side locating pin off and knocked the keepers off of the bolts.
So, the locating pins locate the bumper in the wrong location?! Nice.Mine was the actual bumper. The hood and grill gaps all matched side to side passenger side had roughly a 1/4" larger gap between the filler panel and top of the bumper. I had to replace the front bumper anyways so while I had it off I figured out how it was built I made a slight modification and was able to adjust the passenger side to match the drivers, there is actually quite a bit of adjustment in the bolts, the problem is the locating pins. I just cut the passenger side locating pin off and knocked the keepers off of the bolts.
Well, I sort of got it worked out. I adjusted the driver's side of the grill upward; which evened the hood gap and lessened the difference in the fascia panels. You now have to look really close to see the difference. The hood gap is now perfect (like it should have been from the factory); the fascia gaps from left to right are still not perfect. However, I can now look at the front of my truck without having and OCD attack. It actually took a bit of tweaking with the grill bolts and the hood stops to get everything right. The "beaver cheeks" or fascia panels are not adjustable; so I don't know how the body shop is going to do that....they snap into the grill and fender. In addition, I didn't see a way of adjusting the grill out unless you were to shim it. The gaps in my headlight trim are even now as well. I still can't get the fascia panels exact in comparison to each other; but the difference is less than 1/8" inch now where before it was over 1/2" difference. After taking measurements of the panels, I swear that there is a manufacturing error in the fascia panels and they are not the exact same size. Here is a picture of the main grill bolt so you can see how far I actually had to move it up (notice the wear from initial installation):
View attachment 18929
Here is the "after" picture. For reference, mine looked very similar to the photo posted at the beginning of this thread. I did adjust the hood stops after this picture was taken to get the corner of the hood and the fender tips to line up perfectly.
View attachment 18930
So FCA is aware of some of these customer defect issues pertaining to the front end of the 2019 Ram?My big horn was the same way, it's not the bumper it's the grille and fascias . It took 3 dealerships and 7 different customer service people from FCA and 3 mths of running around and hrs of phone time but it finally got fixed. Don't take that's as good as it gets for an answer
Yes they are I made sure of it lolSo FCA is aware of some of these customer defect issues pertaining to the front end of the 2019 Ram?
It appears that you still have a larger vertical gap from the bumper to the fascia on the passenger side as compared to the driver's side. It is a small difference; but noticeable if you really look closely. The result you got from the dealer is the same result that I got by adjusting the left side of my grill upwards. When you tear the front end apart; the only adjustment (that I could find) was to loosen the grill bolts and move the grill up (or down) as required. I am satisfied with the result I got; but I still believe there is somewhat of a design flaw. I do agree that it is not the bumper....adjusting the grill up and down as required should solve the problem for most; if not all.My big horn was the same way, it's not the bumper it's the grille and fascias . It took 3 dealerships and 7 different customer service people from FCA and 3 mths of running around and hrs of phone time but it finally got fixed. Don't take that's as good as it gets for an answer
Update.....
Contacted my dealership this afternoon with this issue. Their willing to do anything that they can to resolve this matter. Even if they need to contact FCA to make them aware of this. So I'm booked for Monday of next week to begin the process of repairs. Their response was they'd heard about this issue but haven't had a chance to actually see one. They also told me if repairs were preformed, it would be considered warranty work!
So if there's other members on here..... Check out your front end bumper headlight area, as the OP noted.
I'll update, once I visit my dealership.
Here's mine
They're probably going to hate my guts! In addition to the two recalls, I also compiled a list of seven issues that I want addressed and/or updated. I will see how it goes.
Hi Todd and moosem,
We regret to hear that you are both experiencing this. Please send our team a private message if you would like some additional assistance while your trucks are at the dealership!
Alexth
Ram Social Care Specialist
Thank you so much for your response! I'm so glad to hear from you and I hope my dealerships understands the process of making this issue right by the repairs needed. They apparently haven't seen any of this type of issues according to the gentleman that I spoke to.Hi Todd and moosem,
We regret to hear that you are both experiencing this. Please send our team a private message if you would like some additional assistance while your trucks are at the dealership!
Alex
Ram Social Care Specialist
The dealer told me that they would need to send my truck out to have the front bumper misalignment and the rear door gap looked at since they do not have a body shop. However, they also said that they do not see anything wrong with it. I have to bring it back because they had to order a new side view mirror, which they do not have in stock. I don’t know, but to me it looks pretty obvious.Hi Todd and moosem,
We regret to hear that you are both experiencing this. Please send our team a private message if you would like some additional assistance while your trucks are at the dealership!
Alex
Ram Social Care Specialist
Awesome! So, I spoke to the service manager at my dealership, and initially he said it looked correct, but after pointing out to him exactly what I was talking about, he agreed that it is crooked and said he would have it taken care of by an outside body shop. I have to bring it back in to have the side view mirror replaced (backorder), he will take it at that time.Update.....
Dealership has my truck scheduled for repairs on the 16th of April, under warranty work. Their response to my issue has them checking other trucks out, and were very courteous to assist me with this matter. Thanks to this forum, and this thread!
Great to hear moosem!Awesome! So, I spoke to the service manager at my dealership, and initially he said it looked correct, but after pointing out to him exactly what I was talking about, he agreed that it is crooked and said he would have it taken care of by an outside body shop. I have to bring it back in to have the side view mirror replaced (backorder), he will take it at that time.
My dealership is taking mine, to a body shop as well.My dealer installed all new brackets, beam and chrome bumper and fixed front to back alignment but still sits off to the passenger side about 1/4 inch. Service manager took pictures to send to FCA. They don't want to remove locating pins, wants to fix it "right". Looks like it's going to the body shop