Faulty Tail Light?

[ez.allgood]

To start, I am currently at 2,600 miles on my truck.

When I got home a couple of days ago, I noticed a strange shine coming from the driver's side tail light. upon inspection, where the clear lens is bonded to the red is cracked. The crack on the upper clear part runs around 3/4 of the way and splinters off down into the sensor. The lower clear lens is cracked also.

I took it back to the dealership and they have requested a warranty request from corporate. I'm waiting to hear back so fingers crossed it's covered but shouldn't it be?? It looks to me like a faulty part/craftsmanship.

Thoughts??

 

[LaxDfns15]

Yeah that should be a non-issue with warranty. Dealer's going to try to get out of it, but just keep pressing if they do.

 

[ez.allgood]

they've been good to me so far. This has been the best experience I've had at a dealership with these guys so I'm hoping they can get it done

 

[mikeru82]

Is it just the driver side tail light that's cracked? Hopefully they cover it under warranty, but I'm not sure there is any way to prove someone didn't somehow damage that tail light. I seem to remember seeing someone complain about the same thing in one of the Ram forums, but I don't know how it turned out for them.

 

[LaxDfns15]

Is it just the driver side tail light that's cracked? Hopefully they cover it under warranty, but I'm not sure there is any way to prove someone didn't somehow damage that tail light. I seem to remember seeing someone complain about the same thing in one of the Ram forums, but I don't know how it turned out for them.

That's exactly it though. If you can't prove that it was from an exterior source (impact, rock, etc) then it should be covered under warranty. At least from the pictures that tail light looks to be in perfect condition except for that crack. A rock or impact would leave more marks.

 

[ez.allgood]

Yeah, there's definitely no impact marks and these cracks follow the mold line where the 2 materials came together, on both top and bottom, just on the driver side

 

[Granite2WD]

I had a similar defect in a Dodge Charger and they replaced it without question. My crack allowed moisture in and I noticed the fog before the crack. The technicians did scratch my paint replacing the light though, as well as left a pry tool in the trunk drain channel.

 

[RamCares]

they've been good to me so far. This has been the best experience I've had at a dealership with these guys so I'm hoping they can get it done

Please be sure to keep us updated on the outcome of your situation, @ez.allgood! While I am very happy to hear that you are in good hands with your dealer, I would be more than happy to escalate a case on your behalf for further support. Our team is always a private message away.

Mark
RamCares

 

[mikeru82]

That's exactly it though. If you can't prove that it was from an exterior source (impact, rock, etc) then it should be covered under warranty. At least from the pictures that tail light looks to be in perfect condition except for that crack. A rock or impact would leave more marks.

Yeah, there's definitely no impact marks and these cracks follow the mold line where the 2 materials came together, on both top and bottom, just on the driver side

That could happen without leaving any sign of impact. For instance, a few years back I saw a fight at a local watering hole. One guy pushed another guy against his car, and his head hit the composite headligh and cracked it. There was no sign of impact other than the lens was cracked. Not saying that's what happened here, just that it can happen many ways, and won't always leave any sign of it. The fact that it happened at the mold line actually makes me wonder if some kind of impact didn't happen there. I guess I'm just playing devil's advocate. I'm rooting for you and hoping the dealer does the right thing in this instance.

 

[Mother]

To start, I am currently at 2,600 miles on my truck.

When I got home a couple of days ago, I noticed a strange shine coming from the driver's side tail light. upon inspection, where the clear lens is bonded to the red is cracked. The crack on the upper clear part runs around 3/4 of the way and splinters off down into the sensor. The lower clear lens is cracked also.

I took it back to the dealership and they have requested a warranty request from corporate. I'm waiting to hear back so fingers crossed it's covered but shouldn't it be?? It looks to me like a faulty part/craftsmanship.

Thoughts??

View attachment 56781 View attachment 56782 View attachment 56783

Did you ever get a resolution on this? Just noticed a similar crack on my driver's side rail light.

 

[ez.allgood]

Did you ever get a resolution on this? Just noticed a similar crack on my driver's side rail light.

The service department told me that they would get it fixed for me and I have a new tail light on order, under warranty. It's taking a little while for it to come in but I did have to take it in for them to really look at it and determine it was defective craftsmanship.

Hope this helps

 

[Mother]

Glad they are taking care of you. I'll have to make time to swing by a local dealer and have them check mine out.

 

[RamCares]

Glad they are taking care of you. I'll have to make time to swing by a local dealer and have them check mine out.

If you are in need of any additional support while working with your dealer, please do not hesitate to follow up with us via private message!

Mark
RamCares

 

[mikeru82]

I see you both have 2020 models. What are the your build dates for your trucks?

 

[Mother]

Mine is September of 2019.

 

[ez.allgood]

I see you both have 2020 models. What are the your build dates for your trucks?

October 2019

 

[JJRamTX]

It's probably that guy Jimmy that works at the last stop on the assembly line... you know how he is with the cute ones and smacking their tail....

 

[SSN765]

2019 1500 purchased truck July 2019 built March 2018. While showing son truck in the evening with the lights on he noticed a crack like yours. Couldn't see it in sun until it was pointed out during the evening. Brought it to dealer and was replaced the next day and was returned. All under warranty no questions asked. Thought it was strange it was available next day for such a new model. Did read the fourms back then and noted a couple others reported cracks.

 

[mikeru82]

Mine is September of 2019.

October 2019

Thanks for your replies. Mine is August 2019. I'm gonna keep an eye on my tail lights for any signs of cracking. So far so good though. I'm glad to hear that dealerships are fixing these under warranty.

 

[ez.allgood]

its just taking a while to get the part in. As long as it gets replaced though, I'm fine