If they were not in another country I would seriously think about driving there for sales and service. Dealers in general are pathetic, and a few are outright thieves. Finding a good dealer in Michigan for any brand is darn near impossible. Often the service manager is great, but the sales side is not, or the other way around. Find a hands on owner who wants to do the right thing by his/her customers and grow their business. Hard to be hands on from a golf course in Florida.
Our Canadian members likely have gotten or will get crap from the border agent when they cross back over if they get work done that is not warranty... little things like optional non-emergency service work, new parts etc are sometimes "duty-able" and depending on the border crossing and the officer, they can be sent in to pay for it.
Canada is actually quite strict about that sort of thing. The actual regs they have to observe can be quite confusing, here's a sample:
Begin copied portion of regulation:
Reporting and Summary Accounting of Vehicle Repairs by Highway Carriers
Memorandum D8-4-2
ISSN 2369-2391
Ottawa, February 15, 2017
Guidelines and General Information
1. Paragraph 12(3)
(b) of the
Customs Act requires that all repairs to vehicles performed outside Canada must be reported by the drivers to the nearest Canada Border Services Agency (CBSA) office when these vehicles are returned to Canada. Paragraph 32(1)
(a) of the
Customs Act requires highway carriers to account for repairs to their vehicles performed outside Canada when these vehicles are returned to Canada. Highway carriers can obtain authorization to account for such repairs on a quarterly basis.
2. All highway vehicles that are exported and then returned to Canada without being repaired, altered in condition or advanced in value by any process are customs duty-free when classified under tariff item No. 9813.00.00 or 9814.00.00 of the Schedule to the
Customs Tariff.
3. Highway vehicles that are repaired after being exported from Canada are subject to duty and taxes, including the Goods and Services Tax (GST), on their full value for duty when they return to Canada, unless they meet the conditions of one of the following pieces of legislation:
4. Under certain conditions, vehicles repaired in a non-free-trade partner country may be re-imported under paragraph 101(1)
(a) of the
Customs Tariff Act. The vehicle is customs duty free, but duties and taxes, including the GST, are payable on the value of the repairs performed abroad. To qualify for paragraph 101(1)
(a) of the
Customs Tariff Act, the carrier must be prepared to provide proof that the vehicle was exported, was imported back into Canada within one year after leaving Canada, and the repairs performed on the vehicle could not have been done in Canada within a reasonable distance from the operating area of the carrier.
5. Subsection 101(2) of the
Customs Tariff Act grants relief from duties and taxes owing, including the GST, on both the vehicle and the value of emergency repairs done outside Canada, whether or not the emergency repairs are performed in a free-trade partner country. Further information about emergency repairs can be found in
Memorandum D8-1-1, Administration of Temporary Importation (Tariff Item No. 9993.00.00) Regulations.
6. Under tariff item No. 9992.00.00, vehicles repaired in a free-trade partner country are customs duty-free. The value of the repairs is not subject to customs duties, but, unless the repairs are performed under a warranty arrangement, the value of the repairs is subject to the GST.
End of copied portion
Now mind you, all this can change anytime depending on if the US is a "free-trade partner" or if the 2 countries are in a pissin' match over something (like lumber, dairy, eggs). This is not meant to say what a Cdn can or cannot get done in the US... blah blah blah
