Don’t ever buy a Ram with Air Ride

[2020ramlimited13]

I’ve posted a few times before on this thread about my constant battle with Ram when it comes to my Air Ride. It’s a never ending problem and every time it happens it’s worse and worse. Let me start by saying I bought my truck brand new, fast forward 4 years it only has 34,000 miles on it. Was it because I didn’t drive it a lot? No, it’s been in the shop for almost 2 years of its existence. Whether that was waiting on a diagnosis or waiting on a part or just having to wait for the repair. The repair was actually the quickest out of all of it. 1st time I had a problem my rear driver side air suspension totally failed, it was a $4300 fix and had to wait 6 months on just the part to get in, then had to wait for repair. 2nd time was less than 6 months after the first time, and guess what it was the exact same bag that had just been replaced! Another 4 months goes by this time for the repair. This whole time I’m having to fight for my life to get ram to pay to fix it. After hours and days of call I finally got them to honor their part warranty. Now fast forward a little over 9 months since the last repair. I am on a business trip 12 hours from home, the truck starts giving me “service air ride immediately” messages. I think we can all guess it’s gonna be the same issue. So I call to make another ticket with @RamCares. I’m greated with outsourced phone center who I can barely understand. They make a case ticket and tell me to go get it diagnosed as the first step. So naturally I call my closest dealer to setup an appointment they tell me it will be 3 weeks before they can even look at it. So I call again to another and again to another and I get through 10 dealers all tell me they can’t look at it for atleast 3 weeks. I call ram cares back and ask them what to do because I’m totally stuck and have no vehicle. I ask for a case manager to try to help me figure out the best course of action. Again, I get someone who barely speaks English and she keeps repeating to me you have to get it diagnose before we can let you talk to a case manager. Case managers are the only ones who can actually help a customer and they won’t even let me talk to one. So now I either have the choice of staying 12 hours away from my home for 3 weeks just for a diagnosis, and I have no idea how long the repair will take on top of that. If I stay for the diagnosis and repair I won’t be able to work, so now I’m left with a couple options. Leave the truck here and get all of that done, then ship it back to me. Or ship the truck home and get it repaired there. And it’s next to impossible to get a loaner from a Ram dealer. So this is a message to anyone who wants to buy their vehicles, they do not care about their customers and when you have problems they will not be there to assist you. The value in this truck is gone, 85k truck and is now worth 35k. Thanks Ram

 

[jc1003]

That sucks. I'm glad I don't have air suspension.

 

[H2OMAN]

Sorry to hear that my friend. That really sucks.

 

[Xanathar]

Based on your timeline it seems like the original issue should have been under the 3/36 warranty but you paid $4300?
It looks like you were discussing getting a lift and putting larger tires and wheels on the truck - did you lift the truck and void the warranty?

 

[LOWRMPG]

That blows, but IMHO, not driving it was probably the problem. Nothing is being used, it is just sitting. This should have all been fixed under the standard warranty years ago, what was happening back then and why keep going back to the same shops? That said, your situation absolutely sucks, but that is hardly common on the air suspension. The outsourced call though, that is insanely annoying but par for the course for Stellantis across the model lineup. Oh, and for about $3500-$4000 you could have the whole suspension replaced with a standard one. Just a thought if you truly hate the suspension, but like the truck.