Delivery Checklist

[bigdodge]

It looks like a piece of paper tape, shined a light on it and can't see if the vin is below it or was supposed to be installed on top of it. Will be a good conversation with the dealer at the first oil change

is the VIN on the "B" pillar?

 

[BNJMN]

I'll look tomorrow. You suspect driver or passenger side? Or do you mean in the doorjam where the weights and everything are listed?

 

[bigdodge]

I'll look tomorrow. You suspect driver or passenger side? Or do you mean in the doorjam where the weights and everything are listed?

door jam drivers side

 

[cevans6318]

do not fill out the survey until everything is satisfactory

I think the surveys are worthless. I slammed my dealer on the FCA survey and the survey the dealer sent, never heard from the dealer nor FCA after that.

 

[bigdodge]

I think the surveys are worthless. I slammed my dealer on the FCA survey and the survey the dealer sent, never heard from the dealer nor FCA after that.

that is why they are a crappy dealer
no care.

 

[deeve]

If the salesman gets too many bad reviews on the survey they won’t get paid by Chrysler. The threshold is pretty high too. It doesn’t take much to tank them.

 

[BNJMN]

Yes, my vin is in the doorjam

 

[arx237]

I just wanted to say thanks for the checklist! It helped a lot in developing the one below that I plan on using.

New RAM Owner PDI Checklist and FAQ

docs.google.com

 

[bigdodge]

Yes, my vin is in the doorjam View attachment 125573

you better get to the bottom of that
as far as i know a vin is required on the dash after 1967

 

[cevans6318]

that is why they are a crappy dealer
no care.

I won't argue that. Why I didn't even consider them for the 22 order.

 

[MidnightExpre$$]

but try getting @RamCares involved

do not fill out the survey until everything is satisfactory

@RamCares

Is it Ram's policy to fill the fuel tank at delivery or is that up to the individual dealer?

I have bought at least one new car every two years since 1985, both foreign and domestic, and all of them came with full tanks. Several of them were Ram/Chrysler/Dodge products as well, and they too had full tanks at delivery. I thought it may have been an oversight by the dealer this afternoon but he got very annoyed when I asked them about it and said their policy has always been to put in no more than $40. I seem to recall on every customer delivery satisfaction survey there being a question to the effect "Did your new vehicle have a full tank of fuel?"
Am I incorrect?

 

[cevans6318]

@RamCares

Is it Ram's policy to fill the fuel tank at delivery or is that up to the individual dealer?

I have bought at least one new car every two years since 1985, both foreign and domestic, and all of them came with full tanks. Several of them were Ram/Chrysler/Dodge products as well, and they too had full tanks at delivery. I thought it may have been an oversight by the dealer this afternoon but he got very annoyed when I asked them about it and said their policy has always been to put in no more than $40. I seem to recall on every customer delivery satisfaction survey there being a question to the effect "Did your new vehicle have a full tank of fuel?"
Am I incorrect?

I don't think it matters if the question is there or not, nobody is going to give 2 ****s about your response. I can't remember if it was there when I bought my 21 but I slammed the dealer on the survey and never got a call from the dealer nor manufacture regarding it. I don't think it is a manufacture policy but dealers do it to provide good service to the customer. A detail and full tank of gas with a vehicle purchase is usually the norm in the car industry. Personally think your dealer is being a **** about it but personally I wouldn't raise a fit about it.

 

[1.21gigawatts]

@RamCares

Is it Ram's policy to fill the fuel tank at delivery or is that up to the individual dealer?

I have bought at least one new car every two years since 1985, both foreign and domestic, and all of them came with full tanks. Several of them were Ram/Chrysler/Dodge products as well, and they too had full tanks at delivery. I thought it may have been an oversight by the dealer this afternoon but he got very annoyed when I asked them about it and said their policy has always been to put in no more than $40. I seem to recall on every customer delivery satisfaction survey there being a question to the effect "Did your new vehicle have a full tank of fuel?"
Am I incorrect?

Yeah i think its a dealer level thing... my dealer this time, Dan O'Brien, filled the tank when we took it for a test drive at delivery (which i couldn't believe cuz that was $100) and they were awesome the whole way thru.

A While back when i bought my charger, the first dash light then went on on my drive home was the fuel light... i don't think i had even used a blinker yet. That was Grava and they were a pain during the sale and even worse for service.

Some care about the customer experience, and some DGAF the second you leave with your key. Unfortunate but true in my experience.

 

[MidnightExpre$$]

Yeah i think its a dealer level thing... my dealer this time, Dan O'Brien, filled the tank when we took it for a test drive at delivery (which i couldn't believe cuz that was $100) and they were awesome the whole way thru.

A While back when i bought my charger, the first dash light then went on on my drive home was the fuel light... i don't think i had even used a blinker yet. That was Grava and they were a pain during the sale and even worse for service.

Some care about the customer experience, and some DGAF the second you leave with your key. Unfortunate but true in my experience.

@RamCares

Years and years ago, I worked at a dealership. We sold vehicles from 5 different manufacturers. 4 of them required the cars be filled with fuel at delivery. The 5th did not, but the dealership did it anyway. This way, if every car was filled at delivery, the mistake was never made of not filling one that should have been filled. For the manufacturers that required the car to be fueled, basically reimbursed the dealership for it.

I believe Ram does the same thing. If you have seen the actual invoice that the dealer is issued once the car is built, it includes a line item that states "fuel fill $117". I believe this means that when the dealer pays the manufacturer the invoice price - they receive that amount back with proof of retail delivery to a customer. The same way they get their reimbursement for holdback money.

 

[RamCares]

@RamCares

Is it Ram's policy to fill the fuel tank at delivery or is that up to the individual dealer?

I have bought at least one new car every two years since 1985, both foreign and domestic, and all of them came with full tanks. Several of them were Ram/Chrysler/Dodge products as well, and they too had full tanks at delivery. I thought it may have been an oversight by the dealer this afternoon but he got very annoyed when I asked them about it and said their policy has always been to put in no more than $40. I seem to recall on every customer delivery satisfaction survey there being a question to the effect "Did your new vehicle have a full tank of fuel?"
Am I incorrect?

Hello,

Thank you for tagging us as it's one of the easiest ways to get our attention! Please know that this is something that is done based on dealer discretion.

Callie
Ram Cares

 

[Maryland bowhunter]

When I picked my truck up, the dealer filled it up. The called me late in the day, and wanted me to pick up my truck that was just off loaded (since I waited over 7 months for it to be delivered) but I said, take your time, detail it right, I'll pick it up in the late morning the next day. Glad I did, it was clean and yes it had a full tank of gas. Somehow I think this was more on the dealer than a policy that Ram had....but that's just my guess.

 

[Mercury_Man]

Thanks for the checklist. I went over everything before signing for it. Unfortunately, after 100 miles, I had an explosion of coolant and engine overheating warning. Car is now at the dealer waiting on a replacement generator that is backorderd for a week and a half! @RamCares is there anything I can do to speed this process?

 

[RamCares]

Thanks for the checklist. I went over everything before signing for it. Unfortunately, after 100 miles, I had an explosion of coolant and engine overheating warning. Car is now at the dealer waiting on a replacement generator that is backorderd for a week and a half! @RamCares is there anything I can do to speed this process?

Hi there,

We are sorry to hear about this. Can you please send us a private message with the date and location of your most recent dealer appointment, as well as your VIN? Thank you.

Lex
Ram Cares

 

[N0cturnal]

This is a great list and I went over it almost all of it when picking up my truck. I wouldn't have thought of over half of the items if it was not for this thread. Thank you!

 

[dannydyn]

@RamCares

Years and years ago, I worked at a dealership. We sold vehicles from 5 different manufacturers. 4 of them required the cars be filled with fuel at delivery. The 5th did not, but the dealership did it anyway. This way, if every car was filled at delivery, the mistake was never made of not filling one that should have been filled. For the manufacturers that required the car to be fueled, basically reimbursed the dealership for it.

I believe Ram does the same thing. If you have seen the actual invoice that the dealer is issued once the car is built, it includes a line item that states "fuel fill $117". I believe this means that when the dealer pays the manufacturer the invoice price - they receive that amount back with proof of retail delivery to a customer. The same way they get their reimbursement for holdback money.

The fuel level line item on my build sheet read "5 gallons of gas"...