Delayed running board retracting.

[RamCares]

Looks like I should have started on this thread. ( New member) I am having the same step issues with my new 2020 limited so FCA has not fixed the software yet. My dealer said they never heard of this problem. ( TYPICAL dealer responce) so until they upgrade the software I will wait until the steps are up before starting.

I agree this is a problem......not programmed properly. I had an F150 Platinum with the same style steps and as soon as door was closed the steps would begin to retract. Also, I was able to program the steps to remain extended (temporarily) for washing or whatever reason, and as soon as ignition was hit the steps would close to default position.

Hi @Guzzibob & @JAram20 - If you address this with your dealers, we would like to escalate your situation to a Case Manager which will provide the dealership and yourself with an individual who will review your concern, then assist you and the dealership in exhausting all available resources to have the concern addressed and resolved. Please do not hesitate to follow up via PM.

Mark
RamCares

 

[xspeedy]

I have noticed this once in my 500 mile thus far. The driver step was delayed in retracting, until I was a hundred feet on my way.

 

[dahknee]

I've noticed it more over recent days. Seems to happen when I have passengers. I'll try to pay closer attention.

 

[Ronkartz72]

I think it is just a timing issue. I had 2 F150s with deployable steps, and they were quicker to retract than the Ram. I agree that the moment you start the truck disrupts the steps returning to stowed position. Not sure if a programmer can change the delay on this. I know there are a few programmers on the market. Maybe someone can weigh in on it,

 

[RamCares]

I have noticed this once in my 500 mile thus far. The driver step was delayed in retracting, until I was a hundred feet on my way.

I've noticed it more over recent days. Seems to happen when I have passengers. I'll try to pay closer attention.

Hi @xspeedy & @dahknee - please be sure to keep us updated if you continue to experience this or it gets worse. If you at all decide to address it with your dealers, please be sure to follow up with us via PM so we can ensure it has been documented properly and so we can get you an additional layer of support for that process.

Mark
RamCares

 

[Captain Stack]

Same issue here. I cannot isolate it tho. Seems to be maybe it has something to do with starting the truck before retract. I will try and pay more attention to when and why it is happening.

 

[drew7811]

Same here. I've really started paying attention to it but cannot discern any pattern yet. Random in both occurrence pattern and in time taken before retraction.

I can see someone ripping one off on a curb at some point.

Add me to the list. I have had this happen on occasion where I have started across a parking lot and then hear it retract. No sign of a pattern though.

 

[Ronkartz72]

Add me to the list. I have had this happen on occasion where I have started across a parking lot and then hear it retract. No sign of a pattern though.

I would say time the retract after closing the door. Open the door again and after closing, start the truck the second that the boards are to retract and see if they stay out. Like I said, I think it is timing, if you wait long enough, they will retract before you start the truck. Seems like we try to start the truck the moment the boards are supposed to be coming up and it cancels it out. I have the same thing sometimes, timing on the F150's was better.

 

[RamCares]

Same issue here. I cannot isolate it tho. Seems to be maybe it has something to do with starting the truck before retract. I will try and pay more attention to when and why it is happening.

Add me to the list. I have had this happen on occasion where I have started across a parking lot and then hear it retract. No sign of a pattern though.

Please be sure to keep us updated as you monitor this, @Captain Stack & @drew7811. If you notice it gets worse or you decide to address it with your dealer, I am happy to get it documented and connect you with a specialist for further support through that process.

Mark
RamCares

 

[Cravenfan]

So funny, I just thought of this yesterday, as I left from lunch, I was out of the parking lot and nearly on the road before the running board raised up. I think it has something to do with occasionally I deploy the running board in a parking lot after raising the truck up to OR2, so that it acts as a barrier from someone opening their door into my #ALLBLACKDODGERAM that didn't come with black side door moldings.

If this was to happen in my garage, I'd rip the side of the door opening off...I always listen to ensure it goes back up before I get in D in the garage.

 

[Guzzibob]

Please be sure to keep us updated as you monitor this, @Captain Stack & @drew7811. If you notice it gets worse or you decide to address it with your dealer, I am happy to get it documented and connect you with a specialist for further support through that process.

Mark
RamCares

Mark I am not sure I got the information back to you. My dealer is Washington Chrysler in Washington Indiana , my contact is Jason. He has all the information about this issue.

 

[RamCares]

Mark I am not sure I got the information back to you. My dealer is Washington Chrysler in Washington Indiana , my contact is Jason. He has all the information about this issue.

Hi @Guzzibob - If you wouldn't mind following up with my latest private message, it would be greatly appreciated!

Mark
RamCares

 

[Pat2020]

Similar issue here with my 2019 RAM Limited (mainly driver side). Since buying the truck the driver side running board would open and retract while driving mainly at low speeds. Sure enough while pulling into a driveway (directly over the driveway curb) they deployed and ripped it right off (scared the you know what out of me). Couldn't have deployed at a better time. Took it to the dealer and they replaced no problem. Unfortunately that never really solved the issue as it still happens from time to time (better believe I'm careful pulling into driveways though).

The main reason I'm even commenting (my first comment) here is because something happened that was much more alarming. To the best of my recollection: Parked the truck > opened the door > closed the door (running board retracted) > reopened the door to get something out of the truck (running board deployed) stepped up > running board retracted and almost caught my foot. Not sure how strong the motor is, but it certainly lifted my weight so glad I was able to move quick and walk away without a crushed foot. Took it to the dealer, but of course they were not able to replicate. What I found quite shocking is that no sensor is in place to detect if someone is currently standing on the step (Not sure how accurate that is as it was not a technician?). I understand that the software is intended to function based off the doors open/close state, but one would think the engineers would anticipate glitches will happen therefor take the precautionary measures to ensure safety with this type of mechanism.

Just wanted to put this out there especially for anyone with kids and/or dogs. Again, not sure how strong that motor is, but it certainly moves quick and able to lift my weight...

 

[xspeedy]

The main reason I'm even commenting (my first comment) here is because something happened that was much more alarming. To the best of my recollection: Parked the truck > opened the door > closed the door (running board retracted) > reopened the door to get something out of the truck (running board deployed) stepped up > running board retracted and almost caught my foot.

Just wanted to put this out there especially for anyone with kids and/or dogs. Again, not sure how strong that motor is, but it certainly moves quick and able to lift my weight...

You might want to pull the fuse until you can get them to figure it out. The board system itself can’t be that complicated, but not sure what tells the boards the door position. Is it a jamb switch or some computer module?

 

[dpregs]

I have the same issue on my 2020 Rebel. Yes, I said Rebel. I had the steps installed at the dealer before I took ownership. I thought it was just a side effect of that, but I guess not. It actually just happened the other day.

 

[Ronkartz72]

I have never heard of or experienced the boards actually lifting someone up. When I clean my truck I open the door and step on the board and close the door. You feel a little resistance as the step tries to retract but stops and stays in the deployed position so I can clean it. Now when I say step on it, I mean I have 1 foot on it applying pressure, not standing on it with all my weight. With that being said, I know it has a trigger to tell when something is blocking it and it should stop travel in the upwards position. My Ford worked the same way since the steps are made by the same people.

 

[RamCares]

Similar issue here with my 2019 RAM Limited (mainly driver side). Since buying the truck the driver side running board would open and retract while driving mainly at low speeds. Sure enough while pulling into a driveway (directly over the driveway curb) they deployed and ripped it right off (scared the you know what out of me). Couldn't have deployed at a better time. Took it to the dealer and they replaced no problem. Unfortunately that never really solved the issue as it still happens from time to time (better believe I'm careful pulling into driveways though).

The main reason I'm even commenting (my first comment) here is because something happened that was much more alarming. To the best of my recollection: Parked the truck > opened the door > closed the door (running board retracted) > reopened the door to get something out of the truck (running board deployed) stepped up > running board retracted and almost caught my foot. Not sure how strong the motor is, but it certainly lifted my weight so glad I was able to move quick and walk away without a crushed foot. Took it to the dealer, but of course they were not able to replicate. What I found quite shocking is that no sensor is in place to detect if someone is currently standing on the step (Not sure how accurate that is as it was not a technician?). I understand that the software is intended to function based off the doors open/close state, but one would think the engineers would anticipate glitches will happen therefor take the precautionary measures to ensure safety with this type of mechanism.

Just wanted to put this out there especially for anyone with kids and/or dogs. Again, not sure how strong that motor is, but it certainly moves quick and able to lift my weight...

Hi @Pat2020 - I would be happy to learn more about your most recent dealer experience addressing this concern to determine how to best assist you at this point. Our team is always a private message away!

I have the same issue on my 2020 Rebel. Yes, I said Rebel. I had the steps installed at the dealer before I took ownership. I thought it was just a side effect of that, but I guess not. It actually just happened the other day.

Hi @dpregs - If at all you decide to address this further with your dealer, please be sure to follow up with us via private message. We are more than happy to get you set up with an additional layer of support for that process.

Mark
RamCares

 

[COWBOY CADILLAC]

My Limited has the same intermittent issue but I haven't been able to figure out what triggers the delay. When I mentioned it to my dealer he said it was normal. I guess until F.C.A. figures it out I'll have to live with it. My Ford and Lincoln did not have that problem so why should it be normal for Ram?

 

[RamCares]

My Limited has the same intermittent issue but I haven't been able to figure out what triggers the delay. When I mentioned it to my dealer he said it was normal. I guess until F.C.A. figures it out I'll have to live with it. My Ford and Lincoln did not have that problem so why should it be normal for Ram?

I apologize for the trouble, @COWBOY CADILLAC! To clarify, did your dealer formally diagnose your truck? We are just a private message away and more than willing to learn more about your situation to determine how to best assist you at this point.

Mark
RamCares

 

[skracus]

I have a similar issue with my 2020 1500 Limited. I have had strange retraction issues but they are now very slow deploying. I have to wait for them several seconds after the door has been opened. Anyone else experiencing slow deployment? They are always moving when I place my foot on them to enter the truck if I'm not paying attention and waiting for them.