Dealer Freaked out when they saw IGLA/CompuStar

[GeorgiaBoy]

I have IGLA and Compustar T13 installed. Last week, I let the truck set for 2 days and got a warning from the Drone app that the truck battery was low. Sure nuff truck would not start but all kinds of flashing and beeping are going on—disconnected battery to shut it up. Charged battery, reconnected, and started fine but all kinds of warning lights came on and would not go away after several days of driving. So off to the dealer I go for them to 1) check battery (30 months old). 2) clear codes 3) Change oil.

I'm very new to the IGLA/Compustar system but learning fast. Before going to the dealer I turned off passive arming and put the IGLA proximity key fob in the truck (which eliminated the need to put in the IGLA code). I have since learned that the proximity key fob does not disable hijack mode. Which apparently kicked in a time or two during the service. While they said the battery was good, this is the service advisor's write-up. LOL!

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Customer States TRUCK WOULD NOT START DID HAVE POWER HAD TO
BE JUMPED OFF CHECK AND ADVISE (General Concern 1)
Cause: TESTED BATTERY7 AND BATTERY PASSED. FOUND DRAW ON BATTERYFROM AFTERMARKET ALARMS SYSTEM. RECOMMEND REMOVE ALARMSYSTEM. ALARM SYSTEM ALSO HAS IGNITION INTERRUPTER CAUSINGIGNITON SIGNAL ISSUES AS WELL. SYSTEM IS HARDWIRED TO BCMIGNITION RUN START AS WELL.RECOMMEND TOWING VEHICLE TO SHOPALARM WAS INSTALLED ANDHAVING ALARM REMOVED FROM VEHICLE FOR INTERRUPTINGCOMMUNICATION. Correction: ADVISE VEHICLE NOT SAFE TO DRIVE WITH SYSTEM ACTING UP
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(Of course I did not take his advice).

They initially indicated that they changed some stuff, and I exploded. Then they denied they changed anything. I took it back to the installer today, and they verified nothing was changed by the dealer.

So, for those of you that have the IGLA system, how do you handle it when taking it into the dealer?

 

[Cbty2050]

They initially indicated that they changed some stuff, and I exploded.

Did you apologize for exploding?

They did not give any numbers/data of a draw on the system. They should give you what that draw is. If the system is at fault, can they remove power to the system easily? That would prove it is at fault.

Stellantis/FCA/Ram has issues with electrical aftermarket add ons, they will say remove it to continue testing.

Ultimately the dealer needs to prove the system causing the draw.

 

[GeorgiaBoy]

The installer said the draw was .0023 Planning on replacing the battery with an AGM soon. Just hoping the warning lights don't reappear when I change it out.

And NO, I did not apologize, but I did have a long, firm, professional talk with the service advisor when I picked it up. Don't want to burn that bridge.

 

[GeorgiaBoy]

@Air'd outSRT I would appreciate your input on this thread. thanks!