DASM won’t take calibration after windshield replacement

[dragbug]

After posting found out when talking to dealer that they did do the re-program (tech performed it before I authorized the work and the service agent didn’t even know it had been done until after I left) but it failed with the after market shield. Dealer says now that the OEM shield is in they need to re-program again and should get it. Good grief. Hope I am getting closer to the finish line.

Any update?

 

[Twhits1500]

Any update?

Nada. Was back today. Safelite installed a factory windshield, dealer performed reprogram and recal. Still not working. Dealer says probably the LDW module.

As far as I know, every time the recal has been performed it has been in aero mode. Does that matter?

 

[Eduardox]

I am having the same exact issue. Safelite is getting the OEM windshield. I guess we will find out.

 

[Steelmetallic4x4]

Curious if you have had any luck. I have been trying to get this fixed for the past 6 weeks with 2 dealer visits and now 4 Safelite visits. Fortunately it is an insurance claim so I am not footing the bill.

Mine is a 2019 and completely stock--new tires but same size... Exact same deal. ACC and lane sensors not working. Lane keep assist not working. Says there is a DASM update that the truck needs to have run at the dealer for their calibration to work. I think just their way to pass the issue off for me to deal with. I did get an OEM windshield out of it when the Safelite windshield didn't work but OEM is no better, in this case, so far. Extremely frustrated. Please if anyone has any wisdom, I am all ears.

I thought I wrote your post for a minute. I've had 4 Safelite visits and 2 windshields (aftermarket and now OEM). Still no Lane keeping, ACC, or forward collision working. Safelite says there is a Technical Bulletin out from Ram that a computer update needs to be performed before the recalibration will work. I have an appointment in 3 days with the dealer and hope to get it resolved. Very Very Frustrating!!

 

[6of36]

The answer is, don't let them try to recalibrate it. There is no reason it needs to be recalibrated, unless they hit it, throwing it out of calibration.

 

[Cbty2050]

The answer is, don't let them try to recalibrate it. There is no reason it needs to be recalibrated, unless they hit it, throwing it out of calibration.

Only time is if they tried to adjust the camera. Other than that, don't mess with it.

 

[Ellisstrong]

The answer is, don't let them try to recalibrate it. There is no reason it needs to be recalibrated, unless they hit it, throwing it out of calibration.

I sure wish I wouldn’t have let them try to calibrate mine as it was working before they messed with it.

 

[Twhits1500]

My issue has been resolved by Safelite. I don’t believe it is a software update issue but could be. I did end up with a software update at dealer as part of this fiasco. My truck is a Limited with air suspension. It was dropping from Normal to Aero during the calibration and throwing it off. Turned off Aero mode in settings, left in Normal and the calibration worked.

 

[Mountainlion]

Yesterday they changed the windscreen on my 3500(OEM) No calibration.
not needed acc. to the glass guy.

Today I stopped the truck left the Key fob inside. When I closed the door all four door locked. Had to go and get the spare fob to get in to the truck.

Can this be caused by the change of windscreen?

 

[6of36]

Two totally different systems. Possible electrical interference blocked signal of fob in truck. If fob is acknowledged, the truck should not lock without 3 attempts to lock.

 

[Adrian052]

I’m having the same issues now with a no ACC warning after new glass. Glass was replaced a year ago, couple of weeks ago I lost ACC. Dealer replaced windshield as they said it was not OEM. They said Star can’t calibrate it. I have a 6” lift on 35’s (had stock 22’s in for calibration) I was trying to see if I can adjust the height in Alfa, but couldn’t see anything on that. Additionally, my truck has been lifted since the first week that I owned it with less than 300 miles and it now has 31k.


I’m not sure if a dealer or safelite will be able to fix this. Anyone know the “cheapest” way to get my hands on a witch license so that I can run the calibration myself? Or any other options out there?

 

[Darksteel165]

I’m having the same issues now with a no ACC warning after new glass. Glass was replaced a year ago, couple of weeks ago I lost ACC. Dealer replaced windshield as they said it was not OEM. They said Star can’t calibrate it. I have a 6” lift on 35’s (had stock 22’s in for calibration) I was trying to see if I can adjust the height in Alfa, but couldn’t see anything on that. Additionally, my truck has been lifted since the first week that I owned it with less than 300 miles and it now has 31k.


I’m not sure if a dealer or safelite will be able to fix this. Anyone know the “cheapest” way to get my hands on a witch license so that I can run the calibration myself? Or any other options out there?

Did you adjust your speedometer for tire size?
It's possible it needs to be adjusted back for 22s, calibrated, then set back.

 

[Ellisstrong]

I still want to know too if this will be a feature I am ever able to get back on my truck lol. I am only leveled with big wheel/tire combo and they tried putting factory sized tires on and still were not able to calibrate and get it working.

 

[Ellisstrong]

I still want to know too if this will be a feature I am ever able to get back on my truck lol. I am only leveled with big wheel/tire combo and they tried putting factory sized tires on and still were not able to calibrate and get it working.

New update to this old post. I finally was able to get my system calibrated again after having a new windshield installed and putting my factory wheels back on.

 

[Jordan4210]

I’m having the same issues now with a no ACC warning after new glass. Glass was replaced a year ago, couple of weeks ago I lost ACC. Dealer replaced windshield as they said it was not OEM. They said Star can’t calibrate it. I have a 6” lift on 35’s (had stock 22’s in for calibration) I was trying to see if I can adjust the height in Alfa, but couldn’t see anything on that. Additionally, my truck has been lifted since the first week that I owned it with less than 300 miles and it now has 31k.


I’m not sure if a dealer or safelite will be able to fix this. Anyone know the “cheapest” way to get my hands on a witch license so that I can run the calibration myself? Or any other options out there?

Did you ever come to a solution? I am in the same situation at the moment. 6'' lift with 37's and aftermarket glass. Pending OEM glass, supposedly the dealership is going to try stock wheels and attempt recalibrate today.

 

[Jordan4210]

After posting found out when talking to dealer that they did do the re-program (tech performed it before I authorized the work and the service agent didn’t even know it had been done until after I left) but it failed with the after market shield. Dealer says now that the OEM shield is in they need to re-program again and should get it. Good grief. Hope I am getting closer to the finish line.

Did putting in OEM glass make the difference?

 

[Kat_Scratch]

So this is my first post but I may be of some help here, I work for one of these big fancy glass places. The issue with recalibration is that the tablet we're using is going off factory settings and ride height to do the recalibration. They don't get paid if they don't do the recalibration successfully, you should do the recalibration for the simple reason that all of your functions work like they're supposed to from the factory but is it 100% necessary, not really because it should recalibrate itself eventually.
However with that said, it won't recal itself correctly unless it's set to the factory height when the calibration was actually done.
To make the recalibration work successfully, you should return the vehicle to stock to calibrate it but if you change the settings in the tablet to meet the requirements for the vehicle, then it will allow for a recalibration to complete.

Don't get mad at the techs, they're only doing what they're taught from a corporate standpoint and have no clue how to calibrate lifted or advance vehicles because glass companies make money on slinging glass and running claims through insurance.
Helpful tip, they don't make money on OEM glass or self pay jobs, and you can always find good coupons online to take the cost down drastically.

 

[Cueva del Osos]

I had a non-OEM replacement in February. The installer (local, independent) said upfront they couldn’t do a recalibration due to proprietory software he didn’t have access to. Also said that I shouldn't need a recalibration because he didn’t disconnect the battery during the replacement. Don’t know if that was all smoke up my tail pipe, but everything worked/works just fine since.

 

[Brutal_HO]

So this is my first post but I may be of some help here, I work for one of these big fancy glass places. The issue with recalibration is that the tablet we're using is going off factory settings and ride height to do the recalibration. They don't get paid if they don't do the recalibration successfully, you should do the recalibration for the simple reason that all of your functions work like they're supposed to from the factory but is it 100% necessary, not really because it should recalibrate itself eventually.
However with that said, it won't recal itself correctly unless it's set to the factory height when the calibration was actually done.
To make the recalibration work successfully, you should return the vehicle to stock to calibrate it but if you change the settings in the tablet to meet the requirements for the vehicle, then it will allow for a recalibration to complete.

Don't get mad at the techs, they're only doing what they're taught from a corporate standpoint and have no clue how to calibrate lifted or advance vehicles because glass companies make money on slinging glass and running claims through insurance.
Helpful tip, they don't make money on OEM glass or self pay jobs, and you can always find good coupons online to take the cost down drastically.

Ram does not, I repeat, does not require calibration when replacing the windshield. If "corporate" is teaching techs to do it, they're dead wrong.

I had my 3500 done a few months back. No calibration required. I specifically told the installers not to and they 100% agreed it was not necessary. OEM glass, done at the dealer by their glass installer. My son works at the dealer and supervised the whole thing.

 

[Kat_Scratch]

Ram does not, I repeat, does not require calibration when replacing the windshield. If "corporate" is teaching techs to do it, they're dead wrong.

I had my 3500 done a few months back. No calibration required. I specifically told the installers not to and they 100% agreed it was not necessary. OEM glass, done at the dealer by their glass installer. My son works at the dealer and supervised the whole thing.

I can appreciate an open conversation about the recalibration but if you don't do the recalibration your sensors will be off until the vehicle recalibrates itself over time.
Why not just recal it after having the windshield replaced? What would the benefit be from waiting for the truck do it over the period of possibly days/weeks?

When you take the camera out of its bracket the calibration is off and your systems like adaptive cruise control, collision avoidance, lane assist won't work correctly and could
potentially lead to an accident for someone who relies on those systems. Btw no one driving should ever rely on those systems ever....

To go off what you said that you absolutely don't need to do the recalibration, correct that you don't have to have it done, but the system will not function as it is
supposed to until it recalibrates itself then.

The reason glass companies do the recalibration is because they get paid by insurance to do it, it's literally that simple.