Check your doors for alignment. Quality Control

[zman9119]

This has been added to my list after a day with a lot of crosswind. I was able to pull the upper corner of the door in at the B-post and the noise stopped.

 

[Kamikaze6780]

My interior is quiet but the door alignment is extremely poor I complained about it and they would not fix it. My 1966 Chevy has better body lines than this

Very unhappy with My laundry list of items that they will not fix

You have a warranty, they have to fix that as it's a warranty issue.

 

[zman9119]

Video of the noise for reference for anyone else. Conversations are not the easiest to have with this.

(yes, I filmed vertically because it was easier; no comments on who was driving please...)

 

[AnthonyD1978]

Video of the noise for reference for anyone else. Conversations are not the easiest to have with this.

(yes, I filmed vertically because it was easier; no comments on who was driving please...)

I'm lucky that my issue seems to be purely cosmetic. Your noise would drive me nuts! Are you sure that door isn't actually missing the door seal or part of it?!

 

[zman9119]

I'm lucky that my issue seems to be purely cosmetic. Your noise would drive me nuts! Are you sure that door isn't actually missing the door seal or part of it?!

Nop, seal is there (and even leaks now!). It drives me f***ing nuts too. I'm no longer in my happy place anymore...



Hey @RamCares - Can you have my new "Enhanced Customer Satisfaction Specialist (Brittany) send me their direct phone extension via email? The voicemail that was left did not have it, nor the email they sent, nor any response from my email requesting it. Their "suggestion" of (and their speaking with the purchasing dealership) to have me take it back to them work on the (now) 16 pending issues isn't going to fly, which should have been obvious, as it had been stated in the previous 35 emails that have been exchanged.

And why the hell would I take it back there when they scratched the truck, didn't fix the major issues (which "don't exist"), had no communication, plus the General Manager did a 100 mile joyride in it (well, clocked a total of 161 miles on it "testing for issues")? It should be pretty clear that I am getting pissed off about all of this, so maybe this needs to be bumped up to the "Superior Customer Satisfaction Guru Team" or something.

 

[EJanx07]

So I noticed after a wash that my rear crew cab doors don’t match. Add this to the list.

Passenger side seems fine. This is the top back corner.
View attachment 14882

This is the driver side. The whole top back corner is sunk in. No accidents or anything like that. I’m sure I drove it off the lot like this. Luckily it’s sealing ok.
View attachment 14883

I have the same type issue with my LR Door not properly latching/closing.

I went to the dealership yesterday, and left very frustrated, and honestly pissed.
1st: the “lead mechanic” didn’t look a day over 20yrs old, and was a “no-it-all” as punks that age usually are.
2nd: he Was a little smart a##, and acted like I was nuts about my LR Door being out of alignment. My LR Door doesn’t sound like it latches fully (sounds almost shallow like something is blocking a full secure latch) when I shut it, like the 3 other doors and the road noise is much more apparent on that particular door area.
I brought up previous discussions I’ve read on here, from other owners with the same issue(s), to him. He smirked, then stated: “I’ve been around 100’s of these new body style Rams and NEVER seen any issues with the doors being out of alignment “. “They’ve only been out for a couple months”. (Pretty sure these have been out since middle of last year? Or since last fall) “If there was an issue, I’d know about it and so would Dodge”.
He told me: he had “his” mechanic measure everything, and that all doors are within code” I asked him to check the hinges and latches, and before I could finish the last word in my sentence, he interrupted saying “we did”.
Needless to say, I won’t be going back there again, and it’s frustrating when I drop that amount of cash on a brand new truck, you would think their customer service would be a lot better!
So.... after all that, my door isn’t fixed. I honestly don’t believe he even looked at the door and hinges.
What do you folks think I should do for the next step?
Go to a different dealer to see if they will look at it?
Like i said, I know I’m not crazy because I’ve read in here that others are having the same issue or even much worse than mine with their door(s)..
Thanks!

 

[VaderRebel]

Well, if anyone is interested in the instruction I was given to fix my door...here goes.

My issue is that the drivers door doesn't close flush. Everything else is in alignment. Logically, I was instructed to loosen up the 2 bolts on the latch and then using a piece of wood and a hammer, whack it to shift it in a little. Obviously that will allow the door to close further in and flush.

The warning was that it "might" cause the door to be a little harder to close, but that it might also pop or snap when I open it due to there being more pressure on the latch. That was the biggest issue they warned me about.

They also warned me that the latch could also be bonded to the paint and whacking on it might need enough force to break it loose from the paint bond.

Once I get around to doing it myself, I can tweak it in and see if it both fixes the issue and doesn't cause the popping/snapping issue.

Sorry, the thought of you banging away on your new Ram sounds insane to me. I don't know who "they" are, but "they" are wrong. Take it to as many dealers as it takes to get it fixed, or at least message @RamCares to start a complaint.

 

[Kamikaze6780]

When it comes to Dodge dealerships, when talking to them you have to be very and I mean very assertive, if not they will walk all over you. I never had to do this with Chevrolet dealerships, but ford and Dodge you have to go in strict and assertive and you will be treated much better.

I had the same problem with the passenger side door, I said there is air leaking leaking through and the idiot looked at me like I didn't know what I was talking about. Then I said "look dude, I can fit my fat _-#&in fingers between these damn seals, so how the heck are you going to fix it?". I was treated with much more respect. I then said "I hope you guys aren't the same as Ford's quicklane, I have higher hopes for Dodge at this point so don't screw with me".
No problem after that, they didn't look at me like I was stupid, in fact I think I rattled them a bit. Haha

 

[Rototerrier]

Sorry, the thought of you banging away on your new Ram sounds insane to me. I don't know who "they" are, but "they" are wrong. Take it to as many dealers as it takes to get it fixed, or at least message @RamCares to start a complaint.

It's literally 2 bolts and a bracket. Changing wiper blades is more complicated. But hey, to each their own. Lots of folks can't change their own wipers. It's a brave new world.

 

[PTRAM]

For anyone who hasn’t taken delivery yet, check the vehicle out thoroughly before signing. You’ll be amazed at how fast they swing that vehicle into the service department and get it fixed, ready for after you sign.

I once bought a truck and the front bumper had a ding in it. I told them it would need to get fixed before I took it. The sales person told me they don’t have any in stock and they would give me a “we owe” order and order a bumper. I then pointed to another truck on the lot and said that bumper matches. The sales person disappeared and then 2 techs quickly came out and drove both trucks into the service area. A short while later, I took delivery of my fixed truck.

Smart thing to do especially if you have not dealt with that dealer in the past. I\

 

[Truckin]

Well, I am optimistic that all will be good when my Longhorn arrives...I have a 16' Ram 1500 crew and everything aligns as well as anything I have seen-foreign or domestic. My previous two Raptors were in the body shop for door/fender and bed alignment, I was super pumped at the fit and finish when I got my Ram!

 

[AlwaysHungry]

Let us know if that fixes the issue. I'm worried it's the door and not the hing. Also, make sure the hinges are color matched

My current list for when I go in for my free/first oil change at the dealer:
Upper glove box doesn't close correctly (light stays on).
Ambient light above upper glove box not uniform.
Rear doors misaligned
TSB for transmission software flash
Recall for power steering ground cable

Not as bad as some owners.

My upper glove box light is always on too. I was starting to think that it was designed to be on all the time

 

[AndreiV]

I do too have one door, passenger rear, slighly misaligned, sticking out at the bottom and pushed in at top. Drove me nuts for few month due to pure cosmetic looks. No leaks, no wind noise. I even went to several dealer lots to find out many more sitting there with same quality issues. I kinda let it go.. and now not so bothering about it. Not even sure if I want to bring it up during 1st visit to a dealer for recall related items. Last thing I want them to make worse by introducing leak or rattle, since rubber gasket already took that position and spend whole day fighting for my consumer rights with who knows what outcome. Might try as well one day try it myself if it starts bothering me again.
Check everything during purchase!

 

[ROJO2223]

I visited my local Ram dealer on Sunday and looked at the new trucks that had just arrived and at trucks that have apparently been there awhile in inventory. I noticed about 1 out of 12 trucks had "driver side rear door" alignment issues. Two trucks looked as if the rear door had been pushed in by 1/8 of an inch on the right side of the door and the left part of the door was sticking out about 1/8 of an inch(The door was not flushed with frame of truck). Ridiculous. Also I was checking to see if the rubber insulator that fits between cab and bed(discussed on another thread) was missing. I noticed only about 8 trucks were missing the black rubber insulator.

 

[Creep0321]

I visited my local Ram dealer on Sunday and looked at the new trucks that had just arrived and at trucks that have apparently been there awhile in inventory. I noticed about 1 out of 12 trucks had "driver side rear door" alignment issues. Two trucks looked as if the rear door had been pushed in by 1/8 of an inch on the right side of the door and the left part of the door was sticking out about 1/8 of an inch(The door was not flushed with frame of truck). Ridiculous. Also I was checking to see if the rubber insulator that fits between cab and bed(discussed on another thread) was missing. I noticed only about 8 trucks were missing the black rubber insulator.

Any more info on this rubber insulator? Pictures?

 

[Redman74]

I had the same issue with the driver side rear door. Looked like it wasn't closed at the bottom of the door.
They fixed it during the time it was in for the engine light on.

Now my truck is in service for the 3rd time in January with the same problem, the engine light.
Depressing

 

[RAMRhode]

I seem to have the same issue with my driver side rear door in not seating fully. I can push on the rear window column and seal the door to the cabin. Curiously, pushing repeatedly, I can hear the rear panel vent flapping. Maybe this is a huge source of wind noise in the cabin? I will be setting up appointment to correct. All other doors are solid.

 

[Creep0321]

I just picked this up yesterday, couldn’t see it at the dealer (maybe I was excited) now I can’t not see it!!
Driver side rear seems to definitely be mid aligned! Advice???

 

[AndreiV]

I just picked this up yesterday, couldn’t see it at the dealer (maybe I was excited) now I can’t not see it!! View attachment 21297
Driver side rear seems to definitely be mid aligned! Advice???

Consider yourself lucky. Many of us have it much worse. Honestly, does not look bad at all, in a month or so you won't pay attention to it.

 

[RAMRhode]

I just picked this up yesterday, couldn’t see it at the dealer (maybe I was excited) now I can’t not see it!! View attachment 21297
Driver side rear seems to definitely be mid aligned! Advice???

My rear driver side door was mis-aligned much like yours. Dealer service fixed it in about 20 min.