Love2driveRAM19
Well-Known Member
I had a pretty cool encounter at traffic light stop this past weekend. My son and I were on a "Sanford and Son trip"...lmao to pick up an old lift chair to salvage the linear actuator(motor) from it for a project I am working on.
While at the traffic light the guy in the vehicle to my right was motioning to put our window down. He was wondering if we lived (which I never answered) in Cape Coral because my truck license plate holder says Arrigo dealership which is across Florida. He introduced himself as the owner of the new Dodge dealership (opened in Oct/2018). He was curious if I had tried to purchase a RAM from his location, if so why unable etc...
I get it....dollars going to another market could have come through his dealership blah blah blah.
What I liked about the quick encounter was how he ended the quick conversation. "...again my name is Jay, if you have any questions, problems, concerns, come in and ask for me directly!!!" It was genuine, the ask for me part, was refreshing. I have met many, many of business owners talking to them more in depth than a chance meeting at traffic light; he came across, genuine-had a good vibe.
I will say (no offense to the Sales people of the world), my BS meter has been extremely accurate in reading people and their agendas/attitudes/tactics etc...I am way more weary of those in sales.
Again, this can be looked at about the dollars at the beginning(next new vehicle), middle(services), or next purchase.
Retention is important. He did not know I already booked an appointment with them this week for the recalls. I checked other dealership in Fort Myers and they were scheduling out almost a month on appointments ugh. (thought I was scheduling an appointment at the VA hospital--well within a month is kinda good for the VA--but love them).
I might pop in ask for him when I go to my appointment. I hope the service is great there. Reading on the forums the Service is key after the purchase and Service/Customer relations seems lacking from what I have read overall with the Dodge dealerships. I know with a new dealership---does it come with new model rollout issues too??? Should not be the expectation when it comes to quality overall as 98% of issues should be addressed in research and development before rollout of production.
Coming from BMW service---it was excellent....definitely more expensive but excellent service. Now with the RAMs prices up the way they are....should not the Service be excellent too??!!!!!!!!!
Bottom line he gave me a good vibe, lets hope that trickles down from the top of the Dealership to the Service department!!!
While at the traffic light the guy in the vehicle to my right was motioning to put our window down. He was wondering if we lived (which I never answered) in Cape Coral because my truck license plate holder says Arrigo dealership which is across Florida. He introduced himself as the owner of the new Dodge dealership (opened in Oct/2018). He was curious if I had tried to purchase a RAM from his location, if so why unable etc...
I get it....dollars going to another market could have come through his dealership blah blah blah.
What I liked about the quick encounter was how he ended the quick conversation. "...again my name is Jay, if you have any questions, problems, concerns, come in and ask for me directly!!!" It was genuine, the ask for me part, was refreshing. I have met many, many of business owners talking to them more in depth than a chance meeting at traffic light; he came across, genuine-had a good vibe.
I will say (no offense to the Sales people of the world), my BS meter has been extremely accurate in reading people and their agendas/attitudes/tactics etc...I am way more weary of those in sales.
Again, this can be looked at about the dollars at the beginning(next new vehicle), middle(services), or next purchase.
Retention is important. He did not know I already booked an appointment with them this week for the recalls. I checked other dealership in Fort Myers and they were scheduling out almost a month on appointments ugh. (thought I was scheduling an appointment at the VA hospital--well within a month is kinda good for the VA--but love them).
I might pop in ask for him when I go to my appointment. I hope the service is great there. Reading on the forums the Service is key after the purchase and Service/Customer relations seems lacking from what I have read overall with the Dodge dealerships. I know with a new dealership---does it come with new model rollout issues too??? Should not be the expectation when it comes to quality overall as 98% of issues should be addressed in research and development before rollout of production.
Coming from BMW service---it was excellent....definitely more expensive but excellent service. Now with the RAMs prices up the way they are....should not the Service be excellent too??!!!!!!!!!
Bottom line he gave me a good vibe, lets hope that trickles down from the top of the Dealership to the Service department!!!