Built Incorrectly, new Limited

[bobbylew]

I picked up my new Limited on 3/18/21 and it didn't have the ventilated rear seats, or at least not the buttons on the rear of the console to turn them on. They were on the build sheet, on the window sticker, but not on my truck. Everything else in the "Limited Level 1 Equipment Group" is there but not the ventilated rear seats. I made my dealer aware before I left the lot but no solution. Any ideas? Thanks.

 

[Snofire]

I wouldn't of signed the papers for the truck until it was figured out why it wasn't on there. Hopefully they make it right at no cost to you on getting that installed.

 

[Royalist_Ram]

Feel free to post your window sticker, sounds like a factory screw up.

 

[19 North]

Take a pic of both items and include them in a bad google review. I know of three dealers around me that absolutely freak out over bad reviews.

 

[ElkoNV]

Dang, my limited just hit shipping status. Adding that to the list of things to check for.
Thanks for posting.

 

[PurpleRT]

I wouldn’t have signed the paper work but since we’re passed that I would give the dealer a chance to correct the issue before you go plastering bad reviews. Now if there not bs on doing anything then review away.


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[ElkoNV]

Dang, my limited just hit shipping status. Adding that to the list of things to check for.
Thanks for posting.

 

[ElkoNV]

I wouldn’t have signed the paper work but since we’re passed that I would give the dealer a chance to correct the issue before you go plastering bad reviews. Now if there not bs on doing anything then review away.


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I would sign, I would just get it on the "We owe you" work order.

 

[bobbylew]

It's a factory mistake. Dealer didn't do anything wrong. But it will be up to them to fix the issue, along with Ram. My problem is getting them to get on it. I'll be freaking with this for months! It's there a way for me to talk to the factory or Ram myself?

 

[DeepH2ODriller]

It's a factory mistake. Dealer didn't do anything wrong. But it will be up to them to fix the issue, along with Ram. My problem is getting them to get on it. I'll be freaking with this for months! It's there a way for me to talk to the factory or Ram myself?

Send a DM to @RamCares


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[c3k]

Like others said, this is on the factory, not the dealer.

Walking away without signing was your leverage. (Probably not needed...but that was your leverage.)

Now? Like mentioned upstream, contact @RamCares and have them elevate it. It's just some modules and items that can be done by the service department.

 

[IvoryHemi]

What exactly did the dealer say when you told them?

I made my dealer aware before I left the lot but no solution. Any ideas?

 

[bobbylew]

Dealer said they world call me in 2 to 3 days. They said they would order switches and hoped that's all the problem was.

 

[c3k]

Dealer said they world call me in 2 to 3 days. They said they would order switches and hoped that's all the problem was.

Just remember: these trucks are put together with screws and bolts. Anything needed to be fixed or replaced, can be done with screws and bolts.

 

[ElkoNV]

Just remember: these trucks are put together with screws and bolts. Anything needed to be fixed or replaced, can be done with screws and bolts.

And clips, lots and lots of clips.