Back up camera

[Micko24]

Take it back to your dealer and get the camera change. I had the same problem, new backup camera fixed it.

 

[Sooliman]

Take it back to your dealer and get the camera change. I had the same problem, new backup camera fixed it.

Good, that’s actually reassuring....they said they’ll have the part next week most likely. Hope I have the same luck.

 

[mvoelker]

Went to the dealer on Friday and they installed the update. Issue seems to be resolved

 

[tjthedj]

It just again happened today the camera is Black when in reverse...time for a dealer visit.

did they fix it? i have been going through this for last 2 weeks. I got the truck 2 weeks ago. every ram service near me is booked for weeks to get an appointment its a joke.

 

[Teamramrod]

I bought a brand new rebel on Saturday. Mine started this issue the same day. Very frustrating. Hopefully going to stop at a dealership and see which issue it could be

 

[Sooliman]

I bought a brand new rebel on Saturday. Mine started this issue the same day. Very frustrating. Hopefully going to stop at a dealership and see which issue it could be

Let us know! I’m having my camera replaced this morning by the dealer with a whole new module.

 

[cremis0301]

Absolutely blows my mind that over the last week I was dealing with dome lights, tailgate release and call button not working Then get it fixed yesterday and today go to back up and my camera is not working. The wonderful blue screen. I know they’ll be some issues but a 70,000 dollar truck and then a whole slew of problems arise. Not to mention actually getting someone to answer or call back from the dealership is another problem in itself.

 

[Ortiz7983]

Absolutely blows my mind that over the last week I was dealing with dome lights, tailgate release and call button not working Then get it fixed yesterday and today go to back up and my camera is not working. The wonderful blue screen. I know they’ll be some issues but a 70,000 dollar truck and then a whole slew of problems arise. Not to mention actually getting someone to answer or call back from the dealership is another problem in itself.

Sucks but this is how things are. Even with 100 grand plus vehicles.

 

[Sooliman]

New camera installed....working flawlessly for about 8 hours now. I’ll report if the issue is completely resolved after a week or so. Tech did say the new ‘module’ and camera assembly is an update to a flawed design.....in other words, it’s a different camera, not just a faulty one.

 

[RamCares]

did they fix it? i have been going through this for last 2 weeks. I got the truck 2 weeks ago. every ram service near me is booked for weeks to get an appointment its a joke.

I bought a brand new rebel on Saturday. Mine started this issue the same day. Very frustrating. Hopefully going to stop at a dealership and see which issue it could be

Absolutely blows my mind that over the last week I was dealing with dome lights, tailgate release and call button not working Then get it fixed yesterday and today go to back up and my camera is not working. The wonderful blue screen. I know they’ll be some issues but a 70,000 dollar truck and then a whole slew of problems arise. Not to mention actually getting someone to answer or call back from the dealership is another problem in itself.

Hey Everyone,

We are terribly sorry to hear that you have these concerns with the backup camera in your new Ram. Please reach out to our team if you are in need of assistance while in service.

Darlene
Ram Social Care Specialist

 

[cremis0301]

Hey Everyone,

We are terribly sorry to hear that you have these concerns with the backup camera in your new Ram. Please reach out to our team if you are in need of assistance while in service.

Darlene
Ram Social Care Specialist

Hey Everyone,

We are terribly sorry to hear that you have these concerns with the backup camera in your new Ram. Please reach out to our team if you are in need of assistance while in service.

Darlene
Ram Social Care Specialist

No unfortunately the dealership never returned my phone call for the second time. First time I had to get ugly and demand a supervisor and then second no returned call either. My screen was blue for 3 days and then it came back on. Just waiting for it to go back out again.

 

[Ortiz7983]

I really want to know if they are able to add a front camera.

 

[citpyrkf]

1,400 miles in and I have the issue with my 12" screen. I have an appointment set for next week. I will keep everyone posted.

 

[THERAMDUDE]

The dealership has had my 2019 Ram Limited for 8 days now trying to figure out why my backup camera system isn't working. The dealer gave me a loaner car but I want my truck back and fixed. getting very frustrated.

 

[RamCares]

1,400 miles in and I have the issue with my 12" screen. I have an appointment set for next week. I will keep everyone posted.

The dealership has had my 2019 Ram Limited for 8 days now trying to figure out why my backup camera system isn't working. The dealer gave me a loaner car but I want my truck back and fixed. getting very frustrated.

Hi citpyrkf and THERAMDUDE,

Please send us a message if you would like additional support while your truck is at the dealer.

Darlene
Ram Social Care Specialist

 

[citpyrkf]

Hi citpyrkf and THERAMDUDE,

Please send us a message if you would like additional support while your truck is at the dealer.

Darlene
Ram Social Care Specialist

Thanks Darlene. Odd thing is this actually cleared up on its own, which I guess can happen from time to time. I may not even bring it in now. We'll see.

 

[wghunter12]

Seems my backup camera doesn't like to work on cold mornings. Usually is up and working by lunch, but not always. Living in Michigan this will be an issue...
Anyone else noticing this trend?

 

[VaderRebel]

Seems my backup camera doesn't like to work on cold mornings. Usually is up and working by lunch, but not always. Living in Michigan this will be an issue...
Anyone else noticing this trend?

-15°f here not including windchill and my camera has been fine. Can't think of a reason why it wouldn't work.

 

[dutchman187]

Seems my backup camera doesn't like to work on cold mornings. Usually is up and working by lunch, but not always. Living in Michigan this will be an issue...
Anyone else noticing this trend?

Yes, as I said a few posts up, I have this first thing on cold mornings if I let it sit in my driveway. After it warms up it is fine, but it is an annoyance otherwise on the days I forgot to pull into my garage the night before.

 

[RamCares]

Seems my backup camera doesn't like to work on cold mornings. Usually is up and working by lunch, but not always. Living in Michigan this will be an issue...
Anyone else noticing this trend?

Hi wghunter12,

We're sorry to hear that you are encountering this concern. Have you made your dealer aware of this? Please feel free to reach out to us through private messages.

Darlene
Ram Social Care Specialist