My final outcome, at the Dealer:  A tech printed out part of the user manual that mentions how the automatic front braking system works.  He highlighted all of the parts that seemed to indicate it was not a hard braking system.  Hilariously, he did not highlight the parts that indicate, explicitly, that the system will, for a fact, hard stop your vehicle if you ignore its prompts.
The Ram Customer Helpline was a bigger joke:  Even with my VIN, they couldn't determine exactly what systems I have on my new truck, and even questioned if the VIN I gave them was for my truck.  Never mind the window sticker, with the VIN, has on it:  "Made specially for (my full name)".  After listening to my "Case Manager" spew total misinformation, in (very) broken English, I told her she didn't know what she was talking about, and hung up.  That was on my fourth call to her, in one day.
My final takeaway, here:  You are, pretty much, on your own in this ever more involved situation of technical advances on new vehicles that interface with complicated onboard computer systems.  No tech in a service bay is going to be able to keep up with the computer programming needed to get everything fully functional, with some rare exceptions.  Eventually, each dealership will have a geek squad that does nothing except work on bugs in the computer/device interface system.  Until then, and even after that time, given everyone's experiences with their own laptops/desktops/tablets, you are on your own.