FCA techs are certified level 0-3. I am a 3. Been with FCA for 10 years in January. We do things a little differently at my shop... we are not a “specialized” shop (engine guys, trans guys, electrical guys)... everyone can do pretty much everything but there are some guys that are better at certain things than others. So I get a lot of the harder diagnostic/off the wall stuff. Lots of the intermittent Uconnect or display issues we see are software related and nothing we can do to actually fix them, until FCA comes out with an update. But I’ll be willing to take a crack at it.
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