jdmartin
Ram Guru
That's about par for the course if I'm involved with a thread
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Another Ram with Many Issues/ Failing Dealer Service 2019 Ram 1500
- Thread starter Phil01985
- Start date
Thank you for that. I really mean it, at the end of the day it’s the small things and I really was initially worried because I’ve lurker the forums and know first time posters don’t get good reactions always, but this has turned into an understanding community and it means a lot. You hit the nail right on the head. I couldn’t have said it better. Thank you all I will keep you updated!
Gmoosevt
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Caution: Very long note ahead. I’m 65. Just took delivery of a new Ram. Issues with the delivery? Sure. Of course. There almost always is. I don’t hold it against anyone. Vehicles are very complicated now. But for certain there are far fewer problems now than when we bought new vehicles in the 70’s and 80’s - when vehicle quality really stunk. But it’s always ‘minor’ stuff in any regard. The problems are minor - no matter what - because it’s just a truck, for God’s sake. It’s not life or death or Peace in the Middle East involved. There never is anything that a few good and proper communications and a little polite persistence can’t solve with a dealer. And if not? ...just ‘walk’. Usually, all you gotta do is be unemotional, straight forward, and occasionally remind the dealer who the Customer is. It is still a ‘negotiation’ though, to solve problems with a dealer, and they will not always be resolved to one’s exact liking. C’est la vie. I have teen age boys (they call themselves the ‘Z’ gen?) and I have lots of X, Y and millennial employees. This young lad’s Ram issues aside - I’ve learned that a senior’s wisdom about how to deal with any issues (like new truck issues) almost always goes unwanted and ignored. But it’s absolutely OK for a twenty-something to learn on their own. In fact, we all know they’ll remember the ‘learnings’ better if they solve their own problems. I just wish more of them would do just that. I think the only real thing that has changed in the last 50 years is that younger folks seem to have less ‘ownership’ of their problems and resolutions- and too often find ways to whine, complain, and blame others and expect others to take-on solving THEIR problems (like the govt, for example? 
). Maybe the reason is that social media and blogs now exist? Who knows. Just like a 20 year old, I’m learning all the time too - on how to help younger folks avoid problems, but also how to help them solve them when they do arise. It’s ingrained in our old grand-fatherly heads. We can’t help ourselves. Its very akin to the unavoidability of a teenager knowing everything. We hate to see wisdom wasted. And we hate to see a young person struggle with a problem we’ve dealt with numerous times. But imparting wisdom is increasingly difficult in this age of the new human habit of airing everything under the sun on social media. The latter of which I have learned seems to have become a totally acceptable avenue for whining and complaining about anything. 50 years ago whining and complaining was never acceptable. None-the-less, I salute this young man in asking for help in solving his truck/dealership problem - via the forum. I think us older guys just need to remember that younger folks tend to have different means and methods of describing a problem and asking for help. All that said, I sure wish I had the internet when I was twenty or thirty. It makes vehicle information and buying way, way easier than it ever used to be. Heck, you don’t even need to be a good negotiator anymore. Every ounce of competitive data is at your finger tips. And you can get the advice of those in the same situation as you... people you don’t even know, and you’ve never even met or talked to.... and never will. All we had in the 50’s - 80’s was Ann Landers for advice.
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). Maybe the reason is that social media and blogs now exist? Who knows. Just like a 20 year old, I’m learning all the time too - on how to help younger folks avoid problems, but also how to help them solve them when they do arise. It’s ingrained in our old grand-fatherly heads. We can’t help ourselves. Its very akin to the unavoidability of a teenager knowing everything. We hate to see wisdom wasted. And we hate to see a young person struggle with a problem we’ve dealt with numerous times. But imparting wisdom is increasingly difficult in this age of the new human habit of airing everything under the sun on social media. The latter of which I have learned seems to have become a totally acceptable avenue for whining and complaining about anything. 50 years ago whining and complaining was never acceptable. None-the-less, I salute this young man in asking for help in solving his truck/dealership problem - via the forum. I think us older guys just need to remember that younger folks tend to have different means and methods of describing a problem and asking for help. All that said, I sure wish I had the internet when I was twenty or thirty. It makes vehicle information and buying way, way easier than it ever used to be. Heck, you don’t even need to be a good negotiator anymore. Every ounce of competitive data is at your finger tips. And you can get the advice of those in the same situation as you... people you don’t even know, and you’ve never even met or talked to.... and never will. All we had in the 50’s - 80’s was Ann Landers for advice. Sent from my iPad using Tapatalk
Hello congrats on your new Ram! I just wanted to say I appreciate your comment a lot and wish I had more time and better way of explaining myself. The situations I have encountered at said dealer have just been absolutely horrendous and I have been continuously harassed and bullied. I took members advice and tried to resolve the issues with the GM after being pushed around with the Service manager and hung up on once I mentioned I had proof of the mileage discrepancy. Ultimately the general manger had the same attitude and mafia mentality as the rest of the employees, putting down my claims and telling me I was exaggerating. His logic is he would not enter a dealer he felt harassed at again, making my point even clearer; however he did not have the time to listen to my side. He basically told me to schedule an appointment or never come back. There is no such thing as customer service anymore... I didn’t ask for anything but an apology and game plan like members suggested. I truly wish I made this up. I think for being 22 years old and the circumstances I have faced throughout life that I have handled everything to the best of my ability. I didn’t know that contacting Ram Care after being ignored a month and treated like a piece of **** from the GM to the car porter, that would result in the GM questioning why I contacted Ram care and bullying me over it, to the point that I am not to come to the dealer anymore. ( I have only been there twice; purchasing the truck and the first mess of a service). The trucks issues can be fixed however I appreciate being raised up correctly and respecting myself. Those are things that cannot be fixed in such a crooked environment, until they are eventually shut down. Sorry for the long rant/ post.Caution: Very long note ahead. I’m 65. Just took delivery of a new Ram. Issues with the delivery? Sure. Of course. There almost always is. I don’t hold it against anyone. Vehicles are very complicated now. But for certain there are far fewer problems now than when we bought new vehicles in the 70’s and 80’s - when vehicle quality really stunk. But it’s always ‘minor’ stuff in any regard. The problems are minor - no matter what - because it’s just a truck, for God’s sake. It’s not life or death or Peace in the Middle East involved. There never is anything that a few good and proper communications and a little polite persistence can’t solve with a dealer. And if not? ...just ‘walk’. Usually, all you gotta do is be unemotional, straight forward, and occasionally remind the dealer who the Customer is. It is still a ‘negotiation’ though, to solve problems with a dealer, and they will not always be resolved to one’s exact liking. C’est la vie. I have teen age boys (they call themselves the ‘Z’ gen?) and I have lots of X, Y and millennial employees. This young lad’s Ram issues aside - I’ve learned that a senior’s wisdom about how to deal with any issues (like new truck issues) almost always goes unwanted and ignored. But it’s absolutely OK for a twenty-something to learn on their own. In fact, we all know they’ll remember the ‘learnings’ better if they solve their own problems. I just wish more of them would do just that. I think the only real thing that has changed in the last 50 years is that younger folks seem to have less ‘ownership’ of their problems and resolutions- and too often find ways to whine, complain, and blame others and expect others to take-on solving THEIR problems (like the govt, for example?
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I appreciate Ram Care and have taken their advice and will update further. I am taking the truck next week to a dealer I have done business with before
