Hello members,
My name is Philip and I have been lurking these forums since I had my eyes set on a 2019 Ram 1500, needing a full size truck, and seeing the incentives offered. After months of looking around I finally pulled the trigger on a lease for a 2019 Ram 1500 BigHorn Crew cab V6 eTorque. It is equipped with level 1 package and towing package. My initial impressions of the truck were that is was extremely comfortable, smooth, spacious, and enough tech to keep me satasfied with the level 1 equipment. Satisfied but the 12” screen has caught my eye. Anyway after reviewing theee forums deeper after pulling thb trigger and putting 5-600 miles on the truck, within the first 3/4 weeks, I realized that I unfortunately suffered almost all the issues other members have, on top of unacceptable dealer service. The truck has loud squeal upon every startup, windshield whine/whistle (speed above 30), fitment issues and panel gaps in the interior/ window trim. The mirrors did not fold correctly until a week in ownership. When I brought the truck for the repairs, I returned to the dealership one month later to be almost assualted by the car porter (I guess I don’t look trustworthy or a person who would own a 45K truck. As this altercation costed me time and ruined my mood, being that there was no manager present. I grab the paperwork and sign without having my service advisor go over what was done to the truck in this month span. Additionally the truck was there to be detailed, as I purchased it after the detail crew left, and to make the situation better I found a couple of new scratches on the door and bed. The sales rep takes pictures and tells me the manager will call me to arrange to bring the truck for touch up when there repair crew is there. Once I arrived home (27 miles ), I review the paperwork and find that all my problems were confirmed, however no details on repairs done were notated. TO MAKE MATTERS EVEN WORSE, the mileage out on the paper was actually the mileage the truck came in with. The truck came in with 721 miles and I picked it up with 848. I was never told my truck would be driven nor did I give permission. It certainly explains the scratches. I’ve called the service manager 7 times and have left for a month vacation. I was hoping to leave the truck at the dealer during the vacation and give them a chance to make things right, but after all this disregard, inconvenience, and lies I am completely frustrated.
- In 4 Weeks;
no repairs were made
No recalls were done
- More issues have arised:
Front and rear suspension squeal
UConnect system glitching (ex: not turning on, time being displayed incorrectly(sometimes goes backwards)
AC blows worse somehow, warm and humid even more, than before it was taken in!!
I do not know what to do anymore and have run out of time and patience to go without the truck I have been paying for. The manager did not even have the decency to return my multiple calls over 3 weeks. On top of the neglectful, disrespectful, and deceiving treatment I have received from my dealer. I am at a lost for words. Does Ram/FCA compensate for this sort of situation? I would like to get a replacement vehicle after all these issues and hassles. What are my options besides just lemoning it?
Thank you and sorry for the long post!
I like the truck fundamentally but these serious issues are becoming a burden in every aspect.