Air Ride suspension issue, will not raise to Off Road Level 2

[Robalo]

Unfortunately RAM customer relations didn’t know anything either. The person I spoke to had to call me back after speaking with a product specialist who told her my truck should have five settings.

 

[edrclark]

Could you post your trucks configuration so we can assist you

 

[alwi228]

Unfortunately RAM customer relations didn’t know anything either. The person I spoke to had to call me back after speaking with a product specialist who told her my truck should have five settings.

It sounds like you're already savvy to the answer, but like @edrclark said, if you wanted to post a picture of your window sticker...or a picture of your truck (think sticker on the back of your truck saying 4X4 Off Road lol) we could possibly offer more help.

 

[RT70808]

Unfortunately RAM customer relations didn’t know anything either. The person I spoke to had to call me back after speaking with a product specialist who told her my truck should have five settings.

It’s not just RAM, it’s common across everything. Most customer service / support people are just que card readers with zero product knowledge and poor training. When I went to Pep Boys to get the pry tool required for pulling the clips and installing my hood deflector I asked an employee, she replied with “the screw drivers are over here...” 10 mins later I found it myself one aisle over with the specialty tools. Absolute waste of time some days even bothering to ask an employee something.

 

[RamCares]

I can’t tell you how thrilled I am to find this post and forum. My truck is been at the dealership for a week while they were trying to figure out why it wouldn’t raise the fifth level. The dealer had no clue and they opened up a star case with Chrysler to try to troubleshoot it. It’s very frustrating that none of the mechanics or the service writers have any knowledge on this truck. I finally decided to just pick up my truck and will do my own research. In 30 seconds on this site I was able to find the answer of why my truck won’t raise to the fifth level.

So just for clarification when it’s in the highest mode which would be the fourth? Is that reaching the 11 inches of ground clearance? I see that the fifth orange light comes on briefly when I’m starting the truck but then goes away.

I’m confused on why having the 4 x 4 package would eliminate OR1 and OR2.

Hello Robalo,

We're terribly sorry to hear you've been having such a difficult time with this. Has a case been created on the Customer Care side? They could help get things moving along. Send me a direct message with your VIN as we'd be glad to look further into this.

Jasmine
Ram Social Care Specialist

 

[Ramajama]

But why then is a dealer like @BobbiBigWheels up to date? I think it's laziness on the dealers part to not be interested in their own product. Everyone gets complacent at work and I think it's up to the individual to learn about what the manufacturers are sending them. There was a ton of info on the web since April... admittedly I did know more about my Rebel than the salesman, he thanked me for the learning experience as we ordered my truck.

All car salespeople are not equal. Plus, A lot of dealerships don’t demand much more than basic knowledge from their salespeople.