8.4 UConnect WO/ Nav---Steering Wheel Controls left side not working

[buckeyecool71]

Anyone else have this issue?

I had my radio updated with the latest flash at dealer yesterday and this morning had Carplay active listening to some music and the couldn't change to the next track...buttons not working. Volume works just not buttons. Thoughts???

 

[Rob5589]

Take it back to the shop, comes to mind.

 

[RamCares]

Anyone else have this issue?

I had my radio updated with the latest flash at dealer yesterday and this morning had Carplay active listening to some music and the couldn't change to the next track...buttons not working. Volume works just not buttons. Thoughts???

Sorry to hear you’re experiencing this, buckeyecool71. We recommend bringing this to the attention of your dealer if you haven’t done so already. Our team is just a PM away if you are in need of any additional assistance.

Mark
Ram Social Care Specialist

 

[Falv125]

I had the same thing happen to me. I restarted the truck and it eventually started working again. Waiting for it to happen again and I'll video it happening before bringing it into the dealer.

 

[buckeyecool71]

Sorry to hear you’re experiencing this, buckeyecool71. We recommend bringing this to the attention of your dealer if you haven’t done so already. Our team is just a PM away if you are in need of any additional assistance.

Mark
Ram Social Care Specialist

Thanks Mark! It seems to be working after powering down and letting the truck sit overnight. If it happens again i will get to my dealer.

 

[buckeyecool71]

I had the same thing happen to me. I restarted the truck and it eventually started working again. Waiting for it to happen again and I'll video it happening before bringing it into the dealer.

Same experience here. Working after letting sit overnight.

 

[RamCares]

Thanks Mark! It seems to be working after powering down and letting the truck sit overnight. If it happens again i will get to my dealer.

Thanks for the heads up, buckeyecool71! I’m glad to hear that everything seems to be working properly again. If you do end up having to work with your dealer for this, please send us a private message so we can ensure your concern is formally documented as well as connect you with a case specialist for an additional layer of assistance during the process.

Mark
Ram Social Care Specialist

 

[infernandez]

Thanks for the heads up, buckeyecool71! I’m glad to hear that everything seems to be working properly again. If you do end up having to work with your dealer for this, please send us a private message so we can ensure your concern is formally documented as well as connect you with a case specialist for an additional layer of assistance during the process.

Mark
Ram Social Care Specialist

@RamCares I just purchased a 2020 Ram 1500 Limited on Monday and have had several experiences with the steering audio controls not responding. They come back to life eventually but fail to respond several times a day. I can still control the volume and change tracks/channels from the screen, but the wheel controls often fail. I took back to dealership twice regarding the issue but of course the controls start to respond again before my arrival. The shop foreman claims to have never seen this problem before. Was there ever a resolve to buckeyecool71's similar problem?

 

[RamCares]

@RamCares I just purchased a 2020 Ram 1500 Limited on Monday and have had several experiences with the steering audio controls not responding. They come back to life eventually but fail to respond several times a day. I can still control the volume and change tracks/channels from the screen, but the wheel controls often fail. I took back to dealership twice regarding the issue but of course the controls start to respond again before my arrival. The shop foreman claims to have never seen this problem before. Was there ever a resolve to buckeyecool71's similar problem?

I apologize for the trouble, @infernandez. To clarify, when was the last time you addressed this with your dealer? Please do not hesitate to send over any additional details via private message so that I may escalate a case on your behalf for further support.

Mark
RamCares

 

[Tanngnjostr]

I'm also having the same situation. I've been using Android auto, but none of the left side or back of steering wheel controls work. Cruise, gear limit, and horn work though. Been an issue for a few days, so turning off and letting sit overnight hasn't seemed to fix mine. Any other possible solutions (aside from taking it into the dealership)?

 

[HeliPilot]

Ran across the rear toggles not working on my wife 2019 GC once. I found that one of the buttons stuck after it was pressed, effectively disabling the rest. Cleaned the button after getting it released, has work ever since.

 

[RamCares]

I'm also having the same situation. I've been using Android auto, but none of the left side or back of steering wheel controls work. Cruise, gear limit, and horn work though. Been an issue for a few days, so turning off and letting sit overnight hasn't seemed to fix mine. Any other possible solutions (aside from taking it into the dealership)?

Hi @Tanngnjostr - If you do need to work with your dealer on this concern, our team is always a private message away and more than willing to provide support!

Mark
RamCares

 

[Thedaran]

Any further resolutions on this? I am having this exact issue on my new 2500. Buttons do not feel like they are stuck, I have check fuse #49 which was mentioned in another forum.

 

[BigSarge72]

I just bought a new '22 Ram 1500 Big Horn; I've literally driven it three times. Today the center button on both sides of the rear buttons has stopped working. The rocker buttons both work, but the center button is not.

 

[Udontcme]

Brand new 2022 Big Horn 1500 with less than a thousand miles... same issue. The rear rocker buttons work, the center buttons aren't working. My 2019 never had this problem. Any fixes for this?

 

[bigdodge]

Brand new 2022 Big Horn 1500 with less than a thousand miles... same issue. The rear rocker buttons work, the center buttons aren't working. My 2019 never had this problem. Any fixes for this?

more talk here on the 8.4

8.4 Inch UConnect 5 System (2022+)

5thgenrams.com

 

[Odyssey Offroad]

Im having same issue with mine. 22 ram 8.4 uconnect 5 audio controls on wheel stopped working half a day a few weeks ago then started working again. Now they stopped working again today. Its going to the dealer Monday for the infamous wind whistling from the a pillar or ac box. I'll have them address this too.

 

[RamCares]

Im having same issue with mine. 22 ram 8.4 uconnect 5 audio controls on wheel stopped working half a day a few weeks ago then started working again. Now they stopped working again today. Its going to the dealer Monday for the infamous wind whistling from the a pillar or ac box. I'll have them address this too.

Hello Odyssey Offroad,

Thank you for grabbing our attention. Please send us a PM if you would like for us to offer an extra layer of assistance with the dealer.

William
Ram Cares

 

[Placerman80]

I have a 22 1500 Big Horn with the 8.4" and the same problems with center buttons for audio not working sometimes. Problem comes & goes and may not work for days. Called my voice-mail using the 8.4" screen, hung up with steering wheel button and all buttons work after the call ends. This has immediately fixed it the last 3 times buttons stopped working. I think the buttons stop responding sometimes after a call but I'm not sure. Hope this works for others.