I'm new here, but this sounds like a dealership issue. The misfire problem has been well documented here and there are fixes already posted on NHTSA from RAM.
Where do you live?
What dealership are you working with?
What kind of work does your son do? Sounds like an inspirational story that they could save up or get financing for such an expensive truck at 18. Would you be willing to share?
Respectfully, customer service doesn't solve problems. They make you feel better about your problems while the company gets some time to fix the issue.
If you did the research for your son, then you would have known about the misfire issue (
2025 RAM 1500 BIGHORN 3.0 I HURRICANE twin-turbo, SO, 420HP - check engine light).
Why did you join the forum yesterday to trash the company and product? That just seems odd.
For background, I purchased a 2025 1500 bighorn in late August. I wasn't aware of the misfire issue. I have not had any CEL/MIL on my truck, and it seems to have been made on 4/24. I would say the Uconnect has been buggy, occasionally changing my language preferences to Italian and dumping my radio preferences. And my cold start seems high (1700+rpm) and it takes over a minute to come down to 1000 rpm or less. Otherwise, it's been a great upgrade over my 2010 1500 Laramie. I don't even miss the Hemi.
That said, you might consider a softer approach with Ram about how this doesn't look good on the dealership or the product. That could easily lead to waived payments and some form of transportation while the truck is being worked on.