Well put. RamCares is a customer-support line for us to contact. They are a "first line" of defense for Stellantis or a "filter" if you will. They are not gods and don't have much "power" to do anything really. If and when appropriate they will escalate communications to the proper channels within the company and/or get the dealership management involved to resolve issues. They also as
@Eighty mentioned handle the social-media and become "firemen" to control the exposure from that aspect. And definitely from many aspects but mainly
legal reasons a lot of their responses available to give us are VERY, VERY pre-populated and watered-down by design.
We should not get upset with them or feel "in-the-dark" from their responses because it is NOT their fault. It's the MARKETING department mainly (and others in manufacturing and buyers, etc. along with a very dynamic situation of chip shortages and supplier constraints world-wide at the moment that might be giving us grief right now.
I would say some of the biggest "fault" right now would lie with the marketing department as we've seen some gross mis-information, obsolete information, and/or incomplete information come to us from various channels over the past few days. Some serious editing and proof-reading of the material being posted for the media channels, etc. needs to occur for sure. They also need to do a better job of keeping the dealers in the loop so that they may keep US in the loop.
Our dealer is SUPPOSED to be our first point of contact by design-that's why we're paying them to serve us. RAM builds the truck, sells it to the dealership, and the dealership re-sells that product to us as an end-user.