So I have a 2020 Big Horn, had it for about 45 day, 1300 miles. Got a real good rain today and bang! Water dripping down from the 3rd brake light area. It blows my mind that Chrysler has not fixed an issue that has been going on since the first new style rolled off the line!
I took it to my dealer to fix the leak and front suspension popping noise issue. Since I have a shell, they won’t address the leak until I remove it. So, they are fixing the suspension issue now, I have to go pick it up, remove the shell and bring it back. It’s a pain, but I understand they don’t want the liability on damaging it.
Here’s my beef: they gave me a loaner for the suspension issue repair but tell me they can’t guarantee Chrysler will approve a loaner when I bring it back for the leak. Really? This issue has been going on with the new body style from the beginning and now I have to fight to get a loaner? Ridiculous!
Also, There are 2 spots on the back window that clearly have the cracking issue, you can see them forming. The service advisor tells me they can’t address that issue until it “actually cracks”. So, I’ll have to pull the shell again and go thru the song and dance all over.
RamCares, can you provide any assistance here?
I took it to my dealer to fix the leak and front suspension popping noise issue. Since I have a shell, they won’t address the leak until I remove it. So, they are fixing the suspension issue now, I have to go pick it up, remove the shell and bring it back. It’s a pain, but I understand they don’t want the liability on damaging it.
Here’s my beef: they gave me a loaner for the suspension issue repair but tell me they can’t guarantee Chrysler will approve a loaner when I bring it back for the leak. Really? This issue has been going on with the new body style from the beginning and now I have to fight to get a loaner? Ridiculous!
Also, There are 2 spots on the back window that clearly have the cracking issue, you can see them forming. The service advisor tells me they can’t address that issue until it “actually cracks”. So, I’ll have to pull the shell again and go thru the song and dance all over.
RamCares, can you provide any assistance here?