1800 miles, Problems Already!!

[Dontfront82]

Turned my truck on TODAY, check engine light on..orielly is right down the road so I get a code read.
2 codes. Both cylinder one misfire.
I head to the dealer 10 mins away check engine light on the whole time. I get there speak to their boss, (NINO) he said nothing he can do. Untill monday, till service center opens. I can leave it there but I get no loaner car. So I ask what he can do and he said nothing.(Don Davis dealership in lake jackson, texas) I told him it's a brand new truck I'm upset af... he stated if i undo battery might reset code. I get home undo battery for about 15min. Crank the truck. Engine light is off. BUT! a/c states no temp, ventetialed seats are no and option on my screen, heated seats are not an option, and rear view camera is notworking in reverse or not an option. Some of the apps are missing too. I'm pissed off. Brand new truck I should not be having these issues, it's bs. I call I connect ram assist. They can't do nothing and say take it to service center at dealer. Now I gotta take my TIME during holidays to get this fixed. Wtff

ANYONE ELSE EXPERIENCE THIS YET?

 

[RBRK]

It should all come back. It takes time for the screen to change to your options. Just let it sit or just drive it. I’ve reset my battery several times. It never has all,the options and screen til I drive it for a bit.

 

[Dontfront82]

It should all come back. It takes time for the screen to change to your options. Just let it sit or just drive it. I’ve reset my battery several times. It never has all,the options and screen til I drive it for a bit.

Why did u have to reset your battery??
And the ram assist ppl should have told me this. They were clue less.. i hooe it comes back like u said.. man it sux I had my 2012 80k miles never even seen a check engine light on once..

 

[Dontfront82]

Update

My apps came back now, but so did my check engine light. Sucks A**!

 

[devildodge]

Did you happen to do anything near cylinder one. Check the plug wires near it. It is very unfortunate that you have this already. A misfire on a new engine shouldn't happen. But it is possible it has a bad wire or spark plug. Even just a nick in the wire could do it.

Hope the dealer can get it taken care of very soon.

 

[Dontfront82]

Did you happen to do anything near cylinder one. Check the plug wires near it. It is very unfortunate that you have this already. A misfire on a new engine shouldn't happen. But it is possible it has a bad wire or spark plug. Even just a nick in the wire could do it.

Hope the dealer can get it taken care of very soon.

I haven't done anything under the hood, yea it sucks I got two codes for mis fire, I hope they give me good answers if not I'm selling it

 

[RBRK]

Does it run bad? Could be fuel related, did you fill up recently? I unhooked my battery to reset my stereo.

 

[ultrascott]

I can understand the frustration but things break or go bad.I know it's an inconvenience but stuff happens.i however do believe that your dealership could have been more helpful.

 

[Dontfront82]

Does it run bad? Could be fuel related, did you fill up recently? I unhooked my battery to reset my stereo.

Truck runs good. Feels some stall/jump in reverse but idk .. I fueled up a full tank and did a long trip I'm at 1/4 left. When the light came on.
When I reset it it went away but has come back again

 

[Dontfront82]

I can understand the frustration but things break or go bad.I know it's an inconvenience but stuff happens.i however do believe that your dealership could have been more helpful.

Yea I agree with u, the guy in charge is one of those persons that u won't win a disagreement with so I'll go back Monday. They thing I hate is takes time to do all that and inconvenience

 

[ultrascott]

Yea I agree with u, the guy in charge is one of those persons that u won't win a disagreement with so I'll go back Monday. They thing I hate is takes time to do all that and inconvenience

I wish you were closer cause where I work at owns a ram dealership and we wouldn't treat customers like that.good luck to you

 

[Dontfront82]

The bad thing also is I already bought so many add ons for the truck, I hope they make it right cuz I had big plans for this thing

 

[GoMango16]

Probably a coil pack... common for 5.7's. Easy fix......

 

[RamCares]

Turned my truck on TODAY, check engine light on..orielly is right down the road so I get a code read.
2 codes. Both cylinder one misfire.
I head to the dealer 10 mins away check engine light on the whole time. I get there speak to their boss, (NINO) he said nothing he can do. Untill monday, till service center opens. I can leave it there but I get no loaner car. So I ask what he can do and he said nothing.(Don Davis dealership in lake jackson, texas) I told him it's a brand new truck I'm upset af... he stated if i undo battery might reset code. I get home undo battery for about 15min. Crank the truck. Engine light is off. BUT! a/c states no temp, ventetialed seats are no and option on my screen, heated seats are not an option, and rear view camera is notworking in reverse or not an option. Some of the apps are missing too. I'm pissed off. Brand new truck I should not be having these issues, it's bs. I call I connect ram assist. They can't do nothing and say take it to service center at dealer. Now I gotta take my TIME during holidays to get this fixed. Wtff

ANYONE ELSE EXPERIENCE THIS YET?

Hi Dontfront82,
I completely understand your frustration, considering that this is a new truck. Were you able to bring your truck to your dealer yet? If so, how did the appointment go? Feel free to send us a private message if you are still seeing the check engine light and we would be happy to look into this further for you.
Lydia
Ram Social Care Specialist

 

[troutspinner]

How’d you make out? What was the issue?

 

[Dontfront82]

Got the truck back today. Bad coil. It's fixed and service dept said it happens. Covered under warranty. I had my wife take it and she drove it back. I just got home from work and I'll do a test drive in the a.m

 

[Dontfront82]

Hi Dontfront82,
I completely understand your frustration, considering that this is a new truck. Were you able to bring your truck to your dealer yet? If so, how did the appointment go? Feel free to send us a private message if you are still seeing the check engine light and we would be happy to look into this further for you.
Lydia
Ram Social Care Specialist

Thanks for the response, i got it fixed today. Havent test drove it due to beign tired, got off work late and service dept is closed now anyway. So ill check it out tomorrow. and I hope I have no other issues

 

[mjharden]

Got the truck back today. Bad coil. It's fixed and service dept said it happens. Covered under warranty. I had my wife take it and she drove it back. I just got home from work and I'll do a test drive in the a.m

Same thing happened to me! I had a loose coil pack on 2, and a bad pack on 4! I think the crew responsible for installing the coil packs have a drinking problem

 

[Dontfront82]

Same thing happened to me! I had a loose coil pack on 2, and a bad pack on 4! I think the crew responsible for installing the coil packs have a drinking problem

Did yours get replaced same the same time or after an other? Man I hope this doesn't happen again. Scary thought after buying something new and crapping out so fast

 

[mjharden]

Did yours get replaced same the same time or after an other? Man I hope this doesn't happen again. Scary thought after buying something new and crapping out so fast

Unfortunately, the loose coil caused the first misfire; then a couple of weeks later number 4 failed. Good news is no coil pack problems since!