12” screen issues

[dubp44]

Anybody else having this screen issue where it goes completely black for no apparent reason? It wasn’t even that dark yet. I was thinking it was going into dark mode, but the screen actually went off. I didn’t shut it off. It turned off on its own. I’m really disappointed in the fact that you spend over 60K for a vehicle and the screen starts shutting off by itself. Unacceptable. Has anyone else had this problem, and if so what was the remedy? Looking to fix this problem ASAP!

 

[J-Cooz]

There's an update coming Q4 apparently to address these issues. I've had mine go black after reversing once. It cleared itself after. It definitely has a few bugs. Hoping they fix them soon

 

[dubp44]

To clarify the issue, I put truck in reverse, and then I put into drive and it went black. So it seems it’s the same issue. It hasn’t happened again. Hopefully it will be fixed in Q4

 

[J-Cooz]

To clarify the issue, I put truck in reverse, and then I put into drive and it went black. So it seems it’s the same issue. It hasn’t happened again. Hopefully it will be fixed in Q4

Exact thing mine did too.

 

[JasonB]

No problems with my setup... lets hope it stays that way

 

[Nothing2Personal]

I had mine freeze up. Putting it into reverse showed me the rear camera but when I went back into drive the screen refreshed to the last content but was unresponsive. Restarting the car caused it to work for like half a minute until it froze again. I tried this about 5 times and then I made an appointment for the next day to have it checked out, but it seemed to resolve overnight and I couldn't reproduce the problem. A month later it hasn't reoccurred.

 

[brody.cepeaux]

Anybody else having this screen issue where it goes completely black for no apparent reason? It wasn’t even that dark yet. I was thinking it was going into dark mode, but the screen actually went off. I didn’t shut it off. It turned off on its own. I’m really disappointed in the fact that you spend over 60K for a vehicle and the screen starts shutting off by itself. Unacceptable. Has anyone else had this problem, and if so what was the remedy? Looking to fix this problem ASAP!

Best practice is to take it to the dealership and have them open a repair order. They can run diagnostics and report to FCA. Sometimes a flash update will fix it, other time they will just replace a faulty unit.

 

[ScottXX]

Same thing happening with me everyday for the last week. Dealer called me an hour ago telling me there’s a star case opened and they expect the fix OTA in the 4th quarter.