Streaming music issue 12in Uconnect

[SOTO707]

New to this, Ive owned my new 2019 Ram for about 2 month now. Started to noticed that after 15 min of streaming music through bluetooth (using Note9) it begins to skip, like how an old cd player would. I took it to the dealer but they were unable to determine what it could be. They told me that a software update would fix it, but they could not tell me when the SW update would be available.

Has anyone experience this with their new truck? Ive been searching online for a fix but nothing yet. Any suggestions welcomed.

Thanks

 

[Dodgeboy]

I have the same issue, and you're right it does get worse the longer you stream. I'm experimenting with different codecs/bitrates on my android phone (developer options) and will report back if I have any success.

 

[RamCares]

New to this, Ive owned my new 2019 Ram for about 2 month now. Started to noticed that after 15 min of streaming music through bluetooth (using Note9) it begins to skip, like how an old cd player would. I took it to the dealer but they were unable to determine what it could be. They told me that a software update would fix it, but they could not tell me when the SW update would be available.

Has anyone experience this with their new truck? Ive been searching online for a fix but nothing yet. Any suggestions welcomed.

Thanks

I have the same issue, and you're right it does get worse the longer you stream. I'm experimenting with different codecs/bitrates on my android phone (developer options) and will report back if I have any success.

Hi SOTO707 and Dodgeboy,

I am sorry to hear that you are each having a negative experience with the infotainment system in your new Ram. Our team would be happy to look into this further and document this concern on your behalf. Please send us a private message with your VIN, mileage, phone number, earliest/latest call time, and email address.

Darlene
Ram Social Care Specialist

 

[Dodgeboy]

After almost a month, customer care has decided that my phone is not compatible with the UConnect system because I bought it from Google instead of Verizon. Lol! When I started this process, I checked the compatibility of my phone on the website, and last night I got an email from them basically saying my phone wasn't supported and isn't expected to work. The verizon version of my phone is listed on the compatibility list on the website, but the unlocked (purchased from google) version isn't. The "customer service" group spent more time stalling and trying to find a way out of helping me than they did even asking questions about the problem. I couldn't be more disappointed with the service I received. @SOTO707 , did they ever help you out?

 

[DeanKing]

i am curious why you don’t use android auto? I have an iPhone and the only reason I paired it with Bluetooth is cause I got sick of Uconnect continually harassing me to pair a phone. Plugged in CarPlay did everything I need. Btw them saying that Bluetooth won’t work because it doesn’t have Verizon bloatware has to be one of the lamest ignorant technical explanations I have ever heard. It supports a version of the Bluetooth protocol or it doesn’t. The source device shouldn’t matter.

 

[Northeast16SS]

I experience the same issue with my iPhone via CarPlay. So far I have been able isolate two situations where it occurs. It happens when a new song plays and only during the first one or two seconds of the song. It's also only a single "skip" and after that play resumes normally until the next song when it will skip one time at the beginning. I also noticed the same skip when GPS voice or some other voice prompt interrupts the music. It's not a seamless transition from music to the other function and will be accompanied by a quick single skip. I brought this up to my dealer when I brought it in for the steering clunk and the same useless mechanic told me that more often than not, it's the phone. When I told him I used the same phone on three other cars with Apple CarPlay without any issues he didn't have an answer but wasn't interested in researching the issue or trying to help me. Given that it's a minor issue, I decided to wait until there is a uConnect update to take it to a different dealer. This is also a 8.4 inch screen, not 12.

 

[SOTO707]

After almost a month, customer care has decided that my phone is not compatible with the UConnect system because I bought it from Google instead of Verizon. Lol! When I started this process, I checked the compatibility of my phone on the website, and last night I got an email from them basically saying my phone wasn't supported and isn't expected to work. The verizon version of my phone is listed on the compatibility list on the website, but the unlocked (purchased from google) version isn't. The "customer service" group spent more time stalling and trying to find a way out of helping me than they did even asking questions about the problem. I couldn't be more disappointed with the service I received. @SOTO707 , did they ever help you out?
View attachment 7249

Hey, i got the same run around. I even upgraded my Samsung GS8+ to a Samsung Note9 and it still does it. They told me i had to wait for a uconnect update that should be coming soon, but they could not tell me what soon ment (week/month).
I gave up on it and started using a USB cable and using android auto. (Sound is much better) @Dodgeboy

 

[LossPrev]

Here's the thread I've been looking for. This is the only issue I have with my truck and have read through a lot of "2019 Problems" threads without seeing anyone else with running into this.

I have a US Cellular Samsung S8+ and it skips a lot. Same phone that I used for well over a year on my 2015 UConnect without issue. If Ram really thinks that certain phones arent "compatible" that's an outright fabrication.

I make a lot of short trips so I dont want to plug into USB every time. Just stream my dang music without skipping, no other vehicle I've driven in the past 8 years has had a problem.

 

[pizza_pablo]

After almost a month, customer care has decided that my phone is not compatible with the UConnect system because I bought it from Google instead of Verizon. Lol! When I started this process, I checked the compatibility of my phone on the website, and last night I got an email from them basically saying my phone wasn't supported and isn't expected to work. The verizon version of my phone is listed on the compatibility list on the website, but the unlocked (purchased from google) version isn't. The "customer service" group spent more time stalling and trying to find a way out of helping me than they did even asking questions about the problem. I couldn't be more disappointed with the service I received. @SOTO707 , did they ever help you out?
View attachment 7249

That is such BS! The head unit does not know where you sourced you phone. That's a copout!
My Android phone was fine until I insurance the OEM trailer brake controller in the BCM with AlphaOBD.
Everyone assures me that is just a coincidence, but streaming music skips. I tried clearing YouTube music data, removing phone from head unit and repairing, soft head unit reset, changing phones, and factory reset of head unit.
NO JOY!
I keep checking for SW updates but nothing new.
Wish I could revert to the last update!

 

[pizza_pablo]

i am curious why you don’t use android auto? I have an iPhone and the only reason I paired it with Bluetooth is cause I got sick of Uconnect continually harassing me to pair a phone. Plugged in CarPlay did everything I need. Btw them saying that Bluetooth won’t work because it doesn’t have Verizon bloatware has to be one of the lamest ignorant technical explanations I have ever heard. It supports a version of the Bluetooth protocol or it doesn’t. The source device shouldn’t matter.

I'm using Android Auto and experiencing streaming music skip.

 

[Grimlakin]

I think we all get it... time where I notice it and some other behavioral data. Please note I'm an IT engineer with 30+ years of experience. My observations may just be anecdotal but they come from a place of experience.

1. I have the issue when I'm streaming going trough my neighborhood more than I do when I am on the highway in lower traffic regions. My neighborhood is middle class, so lots of various WIFI broadcast areas I am driving through so my phone is seeing these channels pop up and it might be briefly checking connectivity to see if it's one it should be connecting to. (Galaxy Z fold 6.).

2. I often get other drops when I'm driving near semi's. Specifically ones with sleeper cabs. Why does this matter? They are more likely to have their own WIFI hotspots on board for some purpose be that entertainment, or corporate communications, or both.

Why would WIFI impact your android auto experience? Because android auto employs a signal that is connected to over your WIFI controller normally.

I have connected my phone directly via the front USBC ports which on my 2025 1500 are indeed connected to the head unit and further high speed ports at 10gigabit according to what I can find on line. I have to make sure that I'm using USB for Android auto (phone when you connect will give you a notification bar where you can set that.) When I do that it very rarely has an issue, especially as I leave the range of my home WIFI connection.

I've noticed there is one spot on an overpass that my Android auto connection will drop out without fail. I suspect they have a device there polling for blue tooth or WIFI enabled devices that go by it to build a profile for commuters/citizens.

You might want to try turning off your wifi when in your vehicle for long drives and only using the USB connection to the head unit with Android auto enabled. It seems that the way the Uconnect is doing connections is what I would call... lackluster at best and lacking any kind of lock in while active.

I've also noticed similar behaviors on my work phone that is an apple iPhone.

Maybe the next Bluetooth protocol will help alleviate this or manufactures will put in multi channel blue tooth radio's that can properly support Bluetooth MPIO.


Sorry if that was a bit long winded. Best of luck to us all seeking skip free audio!!

 

[pizza_pablo]

I think we all get it... time where I notice it and some other behavioral data. Please note I'm an IT engineer with 30+ years of experience. My observations may just be anecdotal but they come from a place of experience.

1. I have the issue when I'm streaming going trough my neighborhood more than I do when I am on the highway in lower traffic regions. My neighborhood is middle class, so lots of various WIFI broadcast areas I am driving through so my phone is seeing these channels pop up and it might be briefly checking connectivity to see if it's one it should be connecting to. (Galaxy Z fold 6.).

2. I often get other drops when I'm driving near semi's. Specifically ones with sleeper cabs. Why does this matter? They are more likely to have their own WIFI hotspots on board for some purpose be that entertainment, or corporate communications, or both.

Why would WIFI impact your android auto experience? Because android auto employs a signal that is connected to over your WIFI controller normally.

I have connected my phone directly via the front USBC ports which on my 2025 1500 are indeed connected to the head unit and further high speed ports at 10gigabit according to what I can find on line. I have to make sure that I'm using USB for Android auto (phone when you connect will give you a notification bar where you can set that.) When I do that it very rarely has an issue, especially as I leave the range of my home WIFI connection.

I've noticed there is one spot on an overpass that my Android auto connection will drop out without fail. I suspect they have a device there polling for blue tooth or WIFI enabled devices that go by it to build a profile for commuters/citizens.

You might want to try turning off your wifi when in your vehicle for long drives and only using the USB connection to the head unit with Android auto enabled. It seems that the way the Uconnect is doing connections is what I would call... lackluster at best and lacking any kind of lock in while active.

I've also noticed similar behaviors on my work phone that is an apple iPhone.

Maybe the next Bluetooth protocol will help alleviate this or manufactures will put in multi channel blue tooth radio's that can properly support Bluetooth MPIO.


Sorry if that was a bit long winded. Best of luck to us all seeking skip free audio!!

I really appreciate your perspective!
My streaming music skip started after I installed the OEM trailer brake controller and programmed the BCM using AlfaOBD. I had the truck for over a month with no music streaming issues.
From your comments I thought of the truck's wifi. I'm gong to turn that off and see how it goes.