Instrument cluster failings

[T’s Tungsten]

Well I had my 2025 1500 Tungsten for about a month. My first issue was that odometer would always reset back to 643 miles after shutting down the engine. I should be nearing 1,200 plus miles. Then my instrument cluster started turning off every two minutes for about ten seconds. It also displays a service engine light constantly. Turned it into dealership. They’re saying the parts ETA is ten days. Has anyone else had this issue and how long was vehicle at dealership? Did the new instrument cluster fix your problems?

 

[CHeYeNNe71]

Thread 'Dash Cluster'

Jun 30, 2025

Who else is waiting for a dash cluster? Had my 2025 Laramie for 11 days before taken in for numerous electrical issues, that the dealership claims is due to dash cluster. Truck has been sitting at dealership since 5/27 waiting for the dash cluster that was supposed to have arrived on 6/23 however either @RamCares lied or part got lost in shipping. There is no answer from the @RamCares Case Managers. I have spent more time in my rental GMC Sierra then I have my 2025 Laramie. There is no end in sight and RAM definitely doesn't CARE!!!

• sjeagles609
• Replies: 16
• Forum: 5th Gen General Discussion

 

[T’s Tungsten]

Thread 'Dash Cluster'

Jun 30, 2025

Who else is waiting for a dash cluster? Had my 2025 Laramie for 11 days before taken in for numerous electrical issues, that the dealership claims is due to dash cluster. Truck has been sitting at dealership since 5/27 waiting for the dash cluster that was supposed to have arrived on 6/23 however either @RamCares lied or part got lost in shipping. There is no answer from the @RamCares Case Managers. I have spent more time in my rental GMC Sierra then I have my 2025 Laramie. There is no end in sight and RAM definitely doesn't CARE!!!

• sjeagles609
• Replies: 16
• Forum: 5th Gen General Discussion

Wow! I read all the replies. Sounds like this is going to be a long drawn out process.

 

[Snofire]

My brother-in-law just had that happen to him 2 months ago and had to get the dash cluster replaced. They waited on parts for a month and finally got it back 35 days after he originally dropped it off. Ram sent him a check for like $3k.

 

[wpaskowski]

Well I had my 2025 1500 Tungsten for about a month. My first issue was that odometer would always reset back to 643 miles after shutting down the engine. I should be nearing 1,200 plus miles. Then my instrument cluster started turning off every two minutes for about ten seconds. It also displays a service engine light constantly. Turned it into dealership. They’re saying the parts ETA is ten days. Has anyone else had this issue and how long was vehicle at dealership? Did the new instrument cluster fix your problems?

Same issue on my brand new Tungsten but happen at 430 miles. Took to dealership and has been there since July 8. They keep pushing the part ETA its due in now on the 22nd of Aug. The Dodge supply chain is the worst or they just keep lying to you. Not sure what else to do other than wait ...so frustated

 

[T’s Tungsten]

My brother-in-law just had that happen to him 2 months ago and had to get the dash cluster replaced. They waited on parts for a month and finally got it back 35 days after he originally dropped it off. Ram sent him a check for like $3k.

Did he have a loaner for the whole time he was waiting on repairs? Did he put in some type of claim or Ram just compensated him for the time he was without his vehicle?

 

[Snofire]

No, he had a spare vehicle he could use (my wifes VW had to go into the shop, so we asked if we could borrow the Jag, but he said he was using it because the truck was in the shop). As for a claim, he didn't say anything about that at all. Just made it sound like they sent him a check. He isn't one to really push on Ram about it.

 

[T’s Tungsten]

No, he had a spare vehicle he could use (my wifes VW had to go into the shop, so we asked if we could borrow the Jag, but he said he was using it because the truck was in the shop). As for a claim, he didn't say anything about that at all. Just made it sound like they sent him a check. He isn't one to really push on Ram about it.

Thanks for the info. Just curious of options if I encounter a long drawn out outcome.

 

[rm17171]

Same issue on my brand new Tungsten but happen at 430 miles. Took to dealership and has been there since July 8. They keep pushing the part ETA its due in now on the 22nd of Aug. The Dodge supply chain is the worst or they just keep lying to you. Not sure what else to do other than wait ...so frustated

I’m experiencing the same issue. I leased a 2025 RAM 1500 Big Horn and, after driving it about 800 miles, the dashboard stopped working and the check engine light came on. My truck has been at the dealership since July 10th, and they keep pushing back the ETA for the instrument cluster replacement. It seems like the dealership doesn’t care and isn’t doing anything to expedite the process. The last update I received was that the part ETA was today (08/22), but I haven’t received any updates yet. I am located in Michigan.