I contacted TOPDON who advised this issue is affecting all J2534 devices from all brands but that the work around is using an older windows version !
Either windows 10 or windows 11 before 24H2.
"
Hi Dear,
For your issue, you can try reinstalling the WiTech 2.0 software.
As of now, it is reported that Chrysler has not provided an official solution, and no response is expected before December 31, 2025.
Alternatively, you can install Windows 11 24H2 or earlier versions, or use the Windows 10 system.
Thanks for your support and patience!"
Either windows 10 or windows 11 before 24H2.
"
Hi Dear,
For your issue, you can try reinstalling the WiTech 2.0 software.
As of now, it is reported that Chrysler has not provided an official solution, and no response is expected before December 31, 2025.
Alternatively, you can install Windows 11 24H2 or earlier versions, or use the Windows 10 system.
Thanks for your support and patience!"